Experience

NM Insurance

• Australia
• Insurance
• 1 - 100 Employee

• Senior Underwriter - Proteus Marine Insurance

  • Apr 2017 - Present



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Marine Underwriter - Hull

  • Nov 2007 - Mar 2017

  Build relationships with brokers and agents internally and externally where appropriate. Review and rate new and existing business in accordance with QBE Insurance guidelines and service standards. Actively contribute towards achievement of QBE financial targets with the ultimate objective being Return on Equity. Where applicable, achieve unmatched credit targets on rolling GWP for 9 out of 12 months. Liaise with claims managers during the claims process providing product and underwriting advice. Conduct risk assessment and manage loss ratios. Provide underwriting expertise and assist in developing underwriting guidelines. Compile reports to the Marine Product Manager. Contribute to evaluating processes to improve operational efficiencies.



Allianz Australia

• Australia
• Insurance
• 700 & Above Employee

• Business Development Manager

  • 2003 - Nov 2007

  Provide ongoing service to insurance brokers, agents and marine dealers, building strong communication, developing client relationships and maximising sales and profitability. Ensure intermediaries comply with Financial Services Reform legislation as per underwriter license and ASIC’s requirements. Arrange advertising and sponsorships within budgets. Organise annual boat shows, regional shows and any others as required. Negotiate stand position and innovative stand design with point of sale material. Provide Monthly reports and general market feedback to the State Manager and Quarterly reports to top dealers, agents and insurance brokers. Provide assistance to the State Manager in setting annual budgets. Give cross functional support to office sales and administration in times of staff shortage and during business high volume season.



IAG

• Australia
• Insurance
• 700 & Above Employee

• Underwriter

  • 2001 - 2003

  Provide a high level of customer service which will promote further sales and marketing activity. Handle incoming insurance sales calls, incoming service inquiries, general inquiries, outbound relationship building calls and some outbound follow up calls. Identify and assess customer insurance requirements in regard to the provision of products, services and solutions. Resolve complaints, process general service requests, handle billing and other inquiries. Maintain computer database for the purpose of keeping up to date customer details and contact records including results of calls. Act as a mentor to other sales and or service staff to assist with their training and decision making.



Hagemeyer

• Wholesale
• 100 - 200 Employee

• Project Expediter - Lighting Design

  • 1999 - 2001

  To maximise the sales and profitability by administering projects in accordance with the quotes prepared and won by the quotation area at Lawrence & Hanson. Order product for projects in accordance with quotes. Using the company computer system to process purchase orders, follow up overdue orders, invoice product etc. Other accountabilities include liasing with electrical contractors on a regular basis regarding their requirements and expectations and their satisfaction with the service provided. File all documentation from customers and suppliers, document and action variances to the original project quotation and ensure there is no project related product in the branch at the end of the project.



Wesfarmers

• Retail
• 400 - 500 Employee

• Sales - Trade Timber Merchant

  • 1995 - 1999

  Account Customer & Retail Sales Staff Supervision, Delegating Tasks Sales of Timber and Hardware Supplies to the trade industry Extensive Customer Service Coordinating Rosters for Staff Telephone Orders and Enquiries Monitoring Progress of Budgetary Aims OH&S Representative and Chairperson of the OH&S Committee Account Customer & Retail Sales Staff Supervision, Delegating Tasks Sales of Timber and Hardware Supplies to the trade industry Extensive Customer Service Coordinating Rosters for Staff Telephone Orders and Enquiries Monitoring Progress of Budgetary Aims OH&S Representative and Chairperson of the OH&S Committee