Benjamin Teo
Lead Programme Manager, SMU Sim Kee Boon Institute for Financial Economics at Singapore Management University- Claim this Profile
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Bio
Credentials
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Workplace Learning Blueprint Development (OJT), National Centre of Excellence for Workplace Learning (NACE)
Nanyang PolytechnicNov, 2021- Nov, 2024 -
Career Advisory Programme, Workforce Singapore (WSG CAP)
Workforce SingaporeSep, 2021- Nov, 2024 -
Diploma in Adult and Continuing Education (WSQ DACE, IAL SUSS)
Institute for Adult Learning SingaporeJun, 2021- Nov, 2024 -
Advanced Certificate in Learning and Performance (WSQ ACLP, IAL SUSS)
Institute for Adult Learning SingaporeAug, 2020- Nov, 2024 -
Associate Member
CIPDFeb, 2018- Nov, 2024 -
Level 7 Advanced Diploma in Human Resource Management
CIPD QualificationsFeb, 2018- Nov, 2024 -
Society for Human Resource Management - Certified Professional (SHRM-CP)
SHRMOct, 2021- Nov, 2024 -
Institute for Human Resource Professionals - Certified Professional (IHRP-CP)
Institute for Human Resource Professionals (IHRP)Aug, 2021- Nov, 2024 -
Professional, MSHRI
Singapore Human Resources Institute (SHRI)Sep, 2021- Nov, 2024
Experience
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Singapore Management University
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Singapore
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Higher Education
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700 & Above Employee
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Lead Programme Manager, SMU Sim Kee Boon Institute for Financial Economics
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Sep 2022 - Present
Within SMU’s Lee Kong Chian School of Business, the Sim Kee Boon Institute generates financial economic research through multidisciplinary collaborations which includes global research community, industry and public sector partners. The Institute’s applied financial research efforts, driven by industry and societal needs, focuses on the areas of financial education and inclusion, sustainable finance, financial technology, and macro markets. Within SMU’s Lee Kong Chian School of Business, the Sim Kee Boon Institute generates financial economic research through multidisciplinary collaborations which includes global research community, industry and public sector partners. The Institute’s applied financial research efforts, driven by industry and societal needs, focuses on the areas of financial education and inclusion, sustainable finance, financial technology, and macro markets.
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National University of Singapore
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Singapore
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Higher Education
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700 & Above Employee
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Senior Manager, Executive & Professional Development, NUS School of Continuing & Lifelong Education
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Aug 2021 - Jan 2022
I lead and manage a range of professional conversion initiatives to support mid-career professionals, disadvantaged PMETs or PMETs at risk. These include Place & Train (PnT) and Career Conversion Programmes (CCP) type programmes. My team collaborates with relevant government agencies, trade associations, professional bodies and external partners to conceptualize, develop and manage programmes geared towards re-skilling and upskilling the workforce. Typically, such programmes are sectorial or functional focused. Notably, I had the invaluable opportunity to work with The Institute of Banking and Finance (IBF) on their Technology in Finance Immersion Programme (TFIP), Workforce Singapore (WSG) on a CCP advocating technology roles within the Infocomm & Technology Sector and a leading local trade association to support PMETs towards pursuing a mid career transition in the digital marketing function. My responsibilities also include outreach and awareness building to promote career opportunities and help PMETs in identifying potential job roles and learning & development goals to aid career planning. Representing the NUS School of Continuing & Lifelong Education (SCALE), we jointly support long term varsity/organizational strategic goals in working with internal stakeholders (Faculties & Schools) to review and develop related partnership engagements to ensure mutually beneficial outcomes.
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Singapore Management University
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Singapore
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Higher Education
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700 & Above Employee
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Senior Manager, Partnerships and Programme Development, SMU Institute of Service Excellence
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Aug 2018 - Aug 2021
As the Professional and Continuing Education (PCE) Lead to SMU Institute of Service Excellence Partnership and Programme Development team, I am responsible for developing the overall strategic direction to the Institute's training pillar. Broadly, my team designs, develops and delivers training programmes aimed at addressing the learning goals for professionals, businesses and organisations. My work involves collaborating closely with a wide range of organisations, from global MNCs to SMEs, across varying sectors & industries (i.e. Financial Institutions, Telcos, Retail) to design training propositions and initiatives to address learning gaps. These would be in domain areas such as service excellence, customer or stakeholder centricity and organisational transformation. The trainings are often developed for a specific pillar of the business or can be implemented across the various teams within an organisation. Managing a suite of SkillsFuture (SSG) supported courses in conjunction with SMU Academy, I am a champion of the national continuing education and training agenda and an advocate towards the benefits of the SSG Skills Framework and Industry Transformation Maps (ITMs). My responsibilities also include industry outreach, engagement and advocacy relating to the Institute's iconic Customer Satisfaction Index of Singapore (CSISG) benchmarking survey study as well as research and consultancy services.
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OCBC
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Singapore
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Banking
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700 & Above Employee
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Manager, Service Channel Management, Commercial Banking (Emerging Business)
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Jun 2015 - May 2016
As a Service Channels Management Manager, I played a part in optimising service delivery channels mix for Small-Medium Enterprise (SME) customers by reviewing and understanding customer behavioural patterns based on their interactions with the Bank. During this time, I spearheaded channel, product and process initiatives to foster synergy and effective usage amongst branches, contact centre and internet banking. Part of my contributions included establishing the service excellence framework for the portfolio, enhancing overall customer engagement as well as outreach efforts for the business.
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Manager, Product Management, Commercial Banking (Emerging Business)
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Oct 2014 - Jun 2015
My primary scope in the unsecured lending team encompassed managing the full spectrum of the business term loan spanning from product planning, leading strategies to implementation. I was able to achieve product targets and workflow efficiencies through close collaboration with internal partners. This role also allowed me to gain deep industry knowledge of the local SME space through conducting in-depth portfolio analysis, competitive benchmarking and extensive market research.
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Manager, Portfolio Analytics Unit, Commercial Banking (Emerging Business)
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May 2012 - Sep 2014
This role in the Portfolio Analytics unit gave me many opportunities to hone my analytical skills through carrying out portfolio analysis and monitoring in relation to sales engagement strategy and service channels behavioural interactions. In my tenure, I drove several key initiatives with customer fronting departments to enhance differentiated service offerings to customers. This extended to assessing and reviewing customer satisfaction levels in relation to sales experience, post fulfilment deliverables and customer channel touch points.
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Assistant Manager, Quality Assurance Unit, Commercial Banking (Emerging Business)
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Aug 2010 - Apr 2012
This role was the spark to my interest in customer centric business practices and how a whole-of-company commitment is vital for tangible outcomes. Besides, spearheading quality assurance and service enhancement initiatives through cross functional collaborations, I performed portfolio monitoring of customers' service requests and feedback which includes piloting service improvement solutions, conducting thematic surveys, transaction sampling, market benchmarking and analysis support towards periodic customer due diligence reviews and surveillance.
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Process Improvement Internship
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Dec 2009 - Dec 2009
Played a supportive role in charting a multinational pharmaceutical organisation finance department's process and value chain mapping. Worked with the designated consulting team to identify areas of opportunities and gaps as per project requirements. Played a supportive role in charting a multinational pharmaceutical organisation finance department's process and value chain mapping. Worked with the designated consulting team to identify areas of opportunities and gaps as per project requirements.
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CapitaLand
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Singapore
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Real Estate
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700 & Above Employee
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Sales and Marketing Internship
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May 2009 - Jun 2009
Supported on-site sales engagement and marketing efforts with research and background knowledge of competitor projects. Maintained service standards to cater to typically high valued client profiles (various backgrounds and target segments) regarding demands and accommodation requirements which suits their needs. Supported on-site sales engagement and marketing efforts with research and background knowledge of competitor projects. Maintained service standards to cater to typically high valued client profiles (various backgrounds and target segments) regarding demands and accommodation requirements which suits their needs.
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Ministry of Defence of Singapore
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Government Administration
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700 & Above Employee
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Air Defence (Weapon Systems) Officer
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Apr 2004 - May 2006
The Republic of Singapore Air Force (RSAF) National Service (NSF) The Republic of Singapore Air Force (RSAF) National Service (NSF)
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Education
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2016 - 2017
Singapore Management University
Master's degree, Human Capital Leadership (MHCL) (SMU MBA Specialised Track) -
2016 - 2016
The Wharton School
Human Resources Development -
2006 - 2010
Singapore Management University
Bachelor's degree, Business Management and Marketing (BBM) -
2008 - 2008
Norwegian School of Economics (NHH)
Overseas Student Exchange, Marketing and Management -
2002 - 2003
Anglo-Chinese Junior College
Singapore-Cambridge General Certificate of Education Advanced Level (GCE A level) -
1999 - 2001
Anglo-Chinese School (Independent)
Singapore-Cambridge General Certificate of Education Ordinary Level (GCE O Level)
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