Benjamin Sackett, MBA
Head of Business Operations at Extenteam- Claim this Profile
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Spanish Professional working proficiency
Topline Score
Bio
Mike Abbott-Whitley, MBA, MS
I have worked with Ben for more than ten years as we both pursued higher education and larger leadership roles for our careers. Throughout the years working together, Ben was great at leading his operations teams with a servant style leadership, always available to guide and support them to achieve success. I value and trust him as a colleague and look forward many more years of working together.
Edin Dulic
I had an opportunity to work with Ben at Joerns Healthcare for nearly a decade, where I was able to partner with him on multiple projects and day to day operations during rapid growth. Ben quickly progressed through management and senior leadership roles and consistently demonstrated his analytical, problem solving, and leadership skills. He managed a very diverse set of teams, from customer service, dispatch, validation, and inventory, to field service operations, where he was able to continuously achieve budgetary and operational goals. Ben is a no-nonsense leader I highly recommend him.
Mike Abbott-Whitley, MBA, MS
I have worked with Ben for more than ten years as we both pursued higher education and larger leadership roles for our careers. Throughout the years working together, Ben was great at leading his operations teams with a servant style leadership, always available to guide and support them to achieve success. I value and trust him as a colleague and look forward many more years of working together.
Edin Dulic
I had an opportunity to work with Ben at Joerns Healthcare for nearly a decade, where I was able to partner with him on multiple projects and day to day operations during rapid growth. Ben quickly progressed through management and senior leadership roles and consistently demonstrated his analytical, problem solving, and leadership skills. He managed a very diverse set of teams, from customer service, dispatch, validation, and inventory, to field service operations, where he was able to continuously achieve budgetary and operational goals. Ben is a no-nonsense leader I highly recommend him.
Mike Abbott-Whitley, MBA, MS
I have worked with Ben for more than ten years as we both pursued higher education and larger leadership roles for our careers. Throughout the years working together, Ben was great at leading his operations teams with a servant style leadership, always available to guide and support them to achieve success. I value and trust him as a colleague and look forward many more years of working together.
Edin Dulic
I had an opportunity to work with Ben at Joerns Healthcare for nearly a decade, where I was able to partner with him on multiple projects and day to day operations during rapid growth. Ben quickly progressed through management and senior leadership roles and consistently demonstrated his analytical, problem solving, and leadership skills. He managed a very diverse set of teams, from customer service, dispatch, validation, and inventory, to field service operations, where he was able to continuously achieve budgetary and operational goals. Ben is a no-nonsense leader I highly recommend him.
Mike Abbott-Whitley, MBA, MS
I have worked with Ben for more than ten years as we both pursued higher education and larger leadership roles for our careers. Throughout the years working together, Ben was great at leading his operations teams with a servant style leadership, always available to guide and support them to achieve success. I value and trust him as a colleague and look forward many more years of working together.
Edin Dulic
I had an opportunity to work with Ben at Joerns Healthcare for nearly a decade, where I was able to partner with him on multiple projects and day to day operations during rapid growth. Ben quickly progressed through management and senior leadership roles and consistently demonstrated his analytical, problem solving, and leadership skills. He managed a very diverse set of teams, from customer service, dispatch, validation, and inventory, to field service operations, where he was able to continuously achieve budgetary and operational goals. Ben is a no-nonsense leader I highly recommend him.
Credentials
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Real Estate Licenses
California Department of Real EstateApr, 2023- Sep, 2024 -
Certified Lean Apprentice
Transformance Advisors Inc.Mar, 2020- Sep, 2024 -
Certified Six Sigma Green Belt
Transformance Advisors Inc.Jun, 2018- Sep, 2024
Experience
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Extenteam
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Head of Business Operations
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Mar 2023 - Present
As the Head of Business Operations at Extenteam, I oversee the human resources, talent acquisition, accounting, customer success, information technology and partnership departments. As the Head of Business Operations at Extenteam, I oversee the human resources, talent acquisition, accounting, customer success, information technology and partnership departments.
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Grand Welcome
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United States
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Hospitality
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1 - 100 Employee
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Senior Vice President Operations
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Oct 2019 - Dec 2022
As the Senior Vice President of Operations at Grand Welcome, I lead the Franchise operations and Corporate operations teams comprised of guest services, field operations, franchise training and support, property onboarding and revenue management. • Led Franchise & Corporate Operations to support 100% revenue growth in last 2 yrs. • Created and Scaled Franchise Training Program • Procured and implemented enterprise LMS • Built and scaled Franchise Operations from ground up to… Show more As the Senior Vice President of Operations at Grand Welcome, I lead the Franchise operations and Corporate operations teams comprised of guest services, field operations, franchise training and support, property onboarding and revenue management. • Led Franchise & Corporate Operations to support 100% revenue growth in last 2 yrs. • Created and Scaled Franchise Training Program • Procured and implemented enterprise LMS • Built and scaled Franchise Operations from ground up to support 100 units • Implemented SOP process for all departments • Implemented company knowledge base system • Led full service National Property Management team of over 60 • Increased property onboarding capacity by 300% in past 2 years • Increased customer satisfaction by 15% • Built and scaled 24/7 365 Guest Services • Achieved annual profit margin goal for 3 yrs. • Led Price mgmt. team to achieve annual revenue goals for last 2 yrs. Show less As the Senior Vice President of Operations at Grand Welcome, I lead the Franchise operations and Corporate operations teams comprised of guest services, field operations, franchise training and support, property onboarding and revenue management. • Led Franchise & Corporate Operations to support 100% revenue growth in last 2 yrs. • Created and Scaled Franchise Training Program • Procured and implemented enterprise LMS • Built and scaled Franchise Operations from ground up to… Show more As the Senior Vice President of Operations at Grand Welcome, I lead the Franchise operations and Corporate operations teams comprised of guest services, field operations, franchise training and support, property onboarding and revenue management. • Led Franchise & Corporate Operations to support 100% revenue growth in last 2 yrs. • Created and Scaled Franchise Training Program • Procured and implemented enterprise LMS • Built and scaled Franchise Operations from ground up to support 100 units • Implemented SOP process for all departments • Implemented company knowledge base system • Led full service National Property Management team of over 60 • Increased property onboarding capacity by 300% in past 2 years • Increased customer satisfaction by 15% • Built and scaled 24/7 365 Guest Services • Achieved annual profit margin goal for 3 yrs. • Led Price mgmt. team to achieve annual revenue goals for last 2 yrs. Show less
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Joerns Healthcare
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United States
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Medical Equipment Manufacturing
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500 - 600 Employee
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Director of Inventory Control
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Aug 2018 - Oct 2019
During my career at Joerns, I led the corporate operations teams and site leadership, which included office operations, 24/7 customer service and dispatch, inventory, data integrity and commercial support. • $100M of national inventory assets • Annual consumable inventory of $3M • Reduced Inventory stock out by 4% • Reduced Data record errors to less than .001% • Implemented SharePoint team solution • Achieved on time delivery of over 95% • Over 700 technicians and… Show more During my career at Joerns, I led the corporate operations teams and site leadership, which included office operations, 24/7 customer service and dispatch, inventory, data integrity and commercial support. • $100M of national inventory assets • Annual consumable inventory of $3M • Reduced Inventory stock out by 4% • Reduced Data record errors to less than .001% • Implemented SharePoint team solution • Achieved on time delivery of over 95% • Over 700 technicians and 120 warehouses • Annual customer service SLA of 98% • Success 24/7 365 customer service and logistics teams
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Director of Service Operations - West
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Mar 2016 - Aug 2018
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General Manager
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Feb 2014 - Feb 2016
As the General Manager of U.S. Legal Support, I led the court reporting operations team in the Los Angeles area. The team of 15 staff included client services, calendar scheduling, production and document depository. • Achieved annual revenue goal of $7M • Exceeded cost control goals by 5% • 100% on time launching system projects • Increased transcript productions by 10% • Expanded on site hospitality and entertainment • Exceeded SLA for contractor scheduling at… Show more As the General Manager of U.S. Legal Support, I led the court reporting operations team in the Los Angeles area. The team of 15 staff included client services, calendar scheduling, production and document depository. • Achieved annual revenue goal of $7M • Exceeded cost control goals by 5% • 100% on time launching system projects • Increased transcript productions by 10% • Expanded on site hospitality and entertainment • Exceeded SLA for contractor scheduling at 98% • Created and achieved SLA of Document production at 95% Show less As the General Manager of U.S. Legal Support, I led the court reporting operations team in the Los Angeles area. The team of 15 staff included client services, calendar scheduling, production and document depository. • Achieved annual revenue goal of $7M • Exceeded cost control goals by 5% • 100% on time launching system projects • Increased transcript productions by 10% • Expanded on site hospitality and entertainment • Exceeded SLA for contractor scheduling at… Show more As the General Manager of U.S. Legal Support, I led the court reporting operations team in the Los Angeles area. The team of 15 staff included client services, calendar scheduling, production and document depository. • Achieved annual revenue goal of $7M • Exceeded cost control goals by 5% • 100% on time launching system projects • Increased transcript productions by 10% • Expanded on site hospitality and entertainment • Exceeded SLA for contractor scheduling at 98% • Created and achieved SLA of Document production at 95% Show less
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Sr. Operations Manager
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Feb 2007 - Feb 2014
I was promoted in 2011 to lead all internal operations across the dispatch, inventory and customer service departments. During this role I motivated and inspired teams of over 50 staff in total. I allocated monthly purchasing and payroll budgets of ~$500K total and led 600 field technicians across ~126 warehouses through our Cheetah dispatch system. • Met payroll budgets annually of $500k • Achieved on time delivery of 98% • Met Customer SLA’s across 126… Show more I was promoted in 2011 to lead all internal operations across the dispatch, inventory and customer service departments. During this role I motivated and inspired teams of over 50 staff in total. I allocated monthly purchasing and payroll budgets of ~$500K total and led 600 field technicians across ~126 warehouses through our Cheetah dispatch system. • Met payroll budgets annually of $500k • Achieved on time delivery of 98% • Met Customer SLA’s across 126 locations • Implemented 24/7 365 customer call center • Achieved call center SLA of 95% or better each year
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West Coast Regional Manager
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Feb 2007 - Nov 2010
As Regional Field Services Manager, I led over 40+ employees across 10+ locations in the western United States in a 24/7 delivery environment. I managed over $1.25M in payroll, supply, shipping and receiving budgets. • Successfully managed annual payroll budget • Met supply purchasing budgets annually • Achieved 100% accurate annual inventory count • Daily shipping/receiving team met annual budget • Created and implemented DOT driver safety program • Prepared Field… Show more As Regional Field Services Manager, I led over 40+ employees across 10+ locations in the western United States in a 24/7 delivery environment. I managed over $1.25M in payroll, supply, shipping and receiving budgets. • Successfully managed annual payroll budget • Met supply purchasing budgets annually • Achieved 100% accurate annual inventory count • Daily shipping/receiving team met annual budget • Created and implemented DOT driver safety program • Prepared Field locations for and achieved Joint Commission Accreditation
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Trius
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Portugal
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Hospitality
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1 - 100 Employee
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North Los Angeles Manager
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2004 - 2006
I managed all warehouse and office operations in a 24/7/365 environment. I oversaw seven employees to manage quality c control, customer service, shipping and receiving, payroll, inventory control and supply functions. Allocated ~$250K payroll budget. I implemented and managed rapid order fulfillment by dispatching deliveries and handling calls after hours as well as provided high-level customer service by persuading patients and families of prescribed equipment’s necessity. I managed all warehouse and office operations in a 24/7/365 environment. I oversaw seven employees to manage quality c control, customer service, shipping and receiving, payroll, inventory control and supply functions. Allocated ~$250K payroll budget. I implemented and managed rapid order fulfillment by dispatching deliveries and handling calls after hours as well as provided high-level customer service by persuading patients and families of prescribed equipment’s necessity.
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Frontier Medical
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Medical Device
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1 - 100 Employee
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Service Technician
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2002 - 2004
Service Technician operating in the eastern region of Los angeles area covering from Pasadena to Blythe. Delivering DME to patients homes and Dr's offices was the main responsibility for this position. Being Bi-lingual in Spanish played a major part in my day to day success. Service Technician operating in the eastern region of Los angeles area covering from Pasadena to Blythe. Delivering DME to patients homes and Dr's offices was the main responsibility for this position. Being Bi-lingual in Spanish played a major part in my day to day success.
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San Antonio Community Hospital
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Senior Office Scheduler in OR
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2001 - 2002
OR office scheduler responsible for scheduling surgeries for 7 OR's. Also worked as translator-OR orderly and Ortho Tech when needed. A strong knowledge in medical terminology was needed for these positions as well as speaking spanish. OR office scheduler responsible for scheduling surgeries for 7 OR's. Also worked as translator-OR orderly and Ortho Tech when needed. A strong knowledge in medical terminology was needed for these positions as well as speaking spanish.
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Education
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2017 - 2019
LSU Shreveport
Master of Business Administration - MBA, Business Administration and Management, General -
2010 - 2012
American Public University
BA, Management -
1992 - 1994
Western Michigan University
Music - General Studies
Community
