Experience

Waterlogic Australia

• Australia
• Food and Beverage Services
• 1 - 100 Employee

• Head Of Sales

  • Feb 2020 - Present

  A further expansion to my responsibilities during my 4th year with the Waterlogic business. I am now directly responsible for executing on all streams of revenue and customer service/ retention for the Waterlogic AU business and our PE owners.- Working with/ reporting to the CEO and CFO for Waterlogic AU to build the company strategy to achieve our financial goals in line with UK head office and PE owner expectations. - management of our field sales division nationally. Regional sales managers, senior business development and front line BDMs report in. Large volumes of recurring revenue rental contracts. - overseeing our key account portfolio of our largest customers based on volume of units and brand alignment. Pioneering the modernisation and process building of this area. Guiding our national KAM manager and frontline account managers to execute on their deliverables.- managing the retention program, both reactivate and proactive teams, to support our 40,000 rentals, ensure reduced churn and enhanced back end customer experience. Inside sales manager and retention team report in.- leading the uncontracted revenue sales for our paid service customers and heading up the company wide consumables sales revenue arm. Frontline team members and manager reporting in.- handling all inbound paid enquires for new customers, ensuring high opportunity generation, streamlined contact procedures and high close rates. Built the end to end lead handling process with the Internal BDM reporting in.- front end customer service department. Responsible for revamping our front end service post COVID across all brands for the group, leading the unification process between CX, retention, contracts and billing. National customer care manager and customer care agents report in.

• National Sales Manager

  • Oct 2018 - Feb 2020

  I am responsible for the Waterlogic field sales division, including the gross sales and revenue targets across the Australian market. My day to day role involves working with our C-Suite Executives to plan, resource and deliver on our strategy to achieve our objectives for our PE owners, employees, and customers.

• NSW/ACT/SA Regional Sales Manager

  • Jan 2017 - Sep 2018

  As a multi state manager for NSW, ACT and South Australia, I am responsible for the leadership of a team of in field sales executives chasing their respective sales KPI's. I focus on the training and upskilling of my team through weekly sessions based on cutting edge sales theory, as well as Adhoc field training.More responsibilities include people management, forward thinking strategy for growth, reporting, system and performance analysis, as well as participating actively as part of the national leadership team, collaborating constantly to move the goals of the business forward.I report directly to the CSO and take pride in maximising the growth potential of the NSW/ACT division along with my fellow RSL's.I am passionate about creating functional and well rounded teams who are fully developed personally and professionally, and am striving everyday with Waterlogic to improve processes, sales ability, team culture and innovation in the sector.



The Entourage

• Australia
• Consumer Services
• 1 - 100 Employee

• Head Of Sales

  • Feb 2016 - Jan 2017

  I am responsible for driving the growth and direction of Australia's Number 1 Education Institution for Entrepreneurship and Innovation in line with our company values.My role is to drive the growth of The Entourage's revenue generating arm of the business, as well as training and development of our rapidly expanding EDM team in both Sydney Head office and our new Melbourne site, driving strong performance and culture across the entire division including sales managers, sales consultants and administration staff. I am constantly looking for new talent with a passion for contributing to something greater than themselves, and changing people's lives through consulting on our suite of education products.I am forward thinking in conjunction with The Entourage executive team on ways to continually reach more people with our unique business education, teaching entrepreneurs of all stages how to take the next step to learn the latest techniques to launch, grow and scale their businesses both online and face to face.

• Sales Manager

  • Feb 2015 - Jan 2016

  I am currently working for Australia's number 1 Entrepreneurial Education Institution. As the Senior Entrepreneur Development Manager, my role is to lead a team of highly skilled EDM's through training, motivation and performance to drive the new Accredited side of the Entourage education community. This involves writing and filming training content, hiring and training EDM's to be the best version of themselves, and using my experience in various target based sales roles to inspire people to make a decision about their entrepreneurial future.



Open Colleges

• E-Learning Providers
• 100 - 200 Employee

• Senior Inside Sales Representative

  • Jan 2013 - Dec 2014

  In my time at Open Colleges, I have won numerous performance based accolades, and have been entered into the team leader development program within the business. I have consistently been in the top 5 consultants, being number 1 on several occasions. I have been looked to for induction training talks to new groups, as well as holding an informal leadership status amongst my colleagues in regards to sales performance and longevity in what is regarded as a high pressure, competitive sales role. My daily tasks include managing a pipeline of inbound course enquiries, providing advice and clarity to people looking to make decisions on education, delivering provide sales training to other consultants, and consistently meeting KPI's on a regular basis.



Fitness First Australia

• Australia
• Wellness and Fitness Services
• 700 & Above Employee

• Sales Manager

  • Apr 2011 - Dec 2012

  I was promoted to Sales Manager within the same club. This role provided me with an excellent foundation of sales metrics, management and leadership development as part of the wider Fitness First network, and a fundamental understanding of the overall sales division engine.I was responsible for motivating and managing a small team of sales consultants, as well as executing sales campaigns to achieve sales targets on a monthly basis. I provided daily support and management to a team of consultants to ensure successful achievement of KPI's, individual targets, and overall team target.I regularly conducted training sessions that are relevant to skill gaps identified, and followed through with embedding programs to ensure successful implementation. Conducting daily team and individual meetings with consultants , as well as participating in daily conference calls to present sales analysis we also key functions of this role.

• Sales Consultant

  • Feb 2010 - Mar 2011

  I was the number 1 consultant at the club, and was consistently achieving sales numbers which placed me in the top 10 in NSW, despite being in a smaller club compared to other top performers in the state.Some of my responsibilities were:Responsible for maximising new member opportunities, using sales promotions and referral campaigns to achieve sales targets.Keeping up to date with product knowledge, benefits, facilities and services offered, delivering excellent customer service to club members whilst embodying fitness first values and ethics.Completing daily sales activities, both face to face presentations and over the phone appointments, with the goal of achieving daily and monthly KPI's in terms of phone contacts, lead numbers, appointments set, presentations performed and sales achieved.Utlising marketing material provided to perform outbound lead generation.