Benjamin Ramos

Integration Solutions Manager at Ambition
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chattanooga
Languages
  • Spanish Native or bilingual proficiency
  • Chinese - Mandarin Limited working proficiency

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Credentials

  • Teaching English as a Foreign Language (TEFL)
    International TEFL Academy
    Mar, 2017
    - Nov, 2024

Experience

  • Ambition
    • United States
    • Software Development
    • 1 - 100 Employee
    • Integration Solutions Manager
      • Apr 2022 - Present

  • Smart Furniture
    • United States
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Solutions Consultant | Project Implementation Manager
      • Oct 2021 - Apr 2022

      • Manage company-wide systems and integrations.• Drive operational improvements which include both agile and waterfall methodologies.• Effectively implemented an EDI solution for our fulfillment and inventory processes boosting automation to over 80%.• Establish departmental best practices and manage company-wide software training.• Lead all 3rd party operational integrations and manage technical escalations at all levels.• Scope and audit all company-wide projects.

    • Operations Manager
      • May 2020 - Oct 2021

      • Launched a robust purchasing automation solution bringing order automation from <20% to >50%.• Led day-to-day operations and effectively improved SOP documentation, best practices, and interdepartmental communication.• Drove order fulfillment improvements at all levels of the customer experience including product lead times, order update automation, and fulfillment communication.• Effectively launched mass customer facing communication protocols and escalations.• Tested and implemented operational changes enabling two successful website migrations. • Successfully tested and integrated multiple websites to our ERP software. • Leveraged new software capabilities to automate our CRM ticketing system and improve product warranty workflows. Show less

    • Operations Coordinator
      • Sep 2019 - May 2020

      • Utilized system knowledge to coordinate operational changes amidst a competitor acquisition.• Improved order fulfillment workflows and operational visibility by solidifying accurate inventory levels.• Conducted training and onboarding for customer service representatives and purchasing specialists.• Developed a company standard for SOP documentation and training best practices.

    • Customer Service and Purchasing Specialist
      • Sep 2018 - Sep 2019

      • Routinely championed the customer experiences via chat, call, and in-person. • Conducted day-to-day purchasing duties including order management, order processing, and vendor communication.• Streamlined customer service and purchasing duties and helped architect best practices.

  • Teda International School
    • Primary and Secondary Education
    • 1 - 100 Employee
    • English Second Language Instructor
      • Aug 2017 - Mar 2018

      Oral English Instructor for grades 6-8 Oral English Instructor for grades 6-8

  • Smart Furniture
    • United States
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Purchase Specialist
      • Jan 2016 - May 2017

    • Customer Service Representative
      • Aug 2015 - Jan 2016

Education

  • The University of Tennessee at Chattanooga
    Bachelor of Arts - BA, Liberal Arts and Sciences, General Studies and Humanities

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