Experience

SGC Ajustadores S.A

• Chile
• Insurance
• 1 - 100 Employee

• Asistente

  • Jul 2021 - Present



MoGi Group

• Ireland
• Computer Games
• 100 - 200 Employee

• Player Support Agent

  • Jun 2020 - Dec 2020

  Player Support Agent - Freelance • Responsible for anticipating customer needs, responding to requests, and ensuring resolutions for players. • Follow up of issues and completion of requests within a short period of time. Player Support Agent - Freelance • Responsible for anticipating customer needs, responding to requests, and ensuring resolutions for players. • Follow up of issues and completion of requests within a short period of time.



Consorcio

• Chile
• Financial Services
• 700 & Above Employee

• Consorcio Nacional de Seguros - Santiago Customer Requirement Analyst

  • Mar 2017 - Sep 2019

  • Responsible for coordinating services and maintaining permanent contact with all roadside assistance companies, focusing on business relationship development. • Tasked with sorting and distributing all incoming questions, requirements and complaints. Ensure deadlines are kept and actions are documented in a log. • Developed daily and monthly reports and presentations, and briefed the management area on the relevant results to find areas of improvement. • Selected to participate in the company’s new system implementation process, and subsequent training of new users. Show less



GlobalShopex

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Logistics Agent

  • Apr 2013 - Jan 2017

  • Collaborated with the international Customer Service Team by working closely with management to identify and resolve unnecessary touch points and inefficiency. • In charge of processing and purchasing international orders. • Responsible for coordination with several US online retail stores. • Tasked with parcel localization and tracking through different available platforms. • Collaborated with the international Customer Service Team by working closely with management to identify and resolve unnecessary touch points and inefficiency. • In charge of processing and purchasing international orders. • Responsible for coordination with several US online retail stores. • Tasked with parcel localization and tracking through different available platforms.



Indigo

• Canada
• Retail
• 700 & Above Employee

• Sales Generating Manager / Manager on Duty

  • May 2012 - Mar 2013

  • Supported the General Manager in ensuring the store’s functioning. • Responsible for opening and closing procedures including cash consolidations, bank deposits and reports. • Coordinated and communicated daily sales goals to a team of six CERs. • Exceeded the yearly goal by raising over US$800 for the Love of reading Foundation. • Supported the General Manager in ensuring the store’s functioning. • Responsible for opening and closing procedures including cash consolidations, bank deposits and reports. • Coordinated and communicated daily sales goals to a team of six CERs. • Exceeded the yearly goal by raising over US$800 for the Love of reading Foundation.



GlobalShopex

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service & Client Account Manager

  • Jun 2011 - Mar 2012

  • Responsible for anticipating customer needs, responding to requests, and ensuring resolutions. • Collaborated with the international Customer Service Team by working closely with management to identify and resolve unnecessary touch points and inefficiency. • Worked closely with management to develop and implement new CRM software. • Responsible for training new employees and experienced in the development of training manuals and record maintenance. • Acted as Account Manager for the company’s highest volume and highest grossing account working directly with both the client and their customer base. Show less



Experian Consumer Services

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Agent – Disputes Department

  • Jun 2007 - Jul 2010

  • Processed credit information disputes for American customers. • Worked with sensitive personal information ensuring its security and privacy. Complied with all internal policies. • Developed a Training Manual on Workflow Distribution for the Experian Processing Center. • As Subject Matter Expert (SME), assisted in the training of new Disputes agents. • Processed credit information disputes for American customers. • Worked with sensitive personal information ensuring its security and privacy. Complied with all internal policies. • Developed a Training Manual on Workflow Distribution for the Experian Processing Center. • As Subject Matter Expert (SME), assisted in the training of new Disputes agents.