Field Technician

• May 2022 - Present

Help Desk Tech I

• Nov 2020 - May 2022

Operations Support

• Nov 2019 - Nov 2020

• Technology Leader in Gallery. Manage and maintain 30+ Laptops, 20+ network connected iPods & 20+ network connected iPhones. • Work closely with IT Support to maintain a secure Network & PBX with High Availability. • Partner with IT to re-Image laptops for incoming associates. • Oversee all shipping logistics for incoming and outgoing inventory, merchandise, and supplies to and from clients. • Coordinate bi-annual cycle counts on all merchandise received in the gallery. • Utilize Salesforce and other CRM for customer service and client issues. • In command of all support tickets for technology between the Gallery and IT Department. Show less

Keyholder

• Oct 2018 - Oct 2019

- Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. - Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees - Observes and provides feedback to support members of staff in a culture of 360 degree communication. - Manage a training plan and in the moment coaching to drive key performance indicators. - Supports marketing events and stories through in store promotion, clientel emails, and community outreach. - Prepares reports by collecting, analyzing and summarizing information - Ensures availability of merchandise and services by maintaining inventories. - Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency. - Protects employees and customers by providing a safe and clean store environment. - Manage customer service and selling to drive a performance culture. - Supports store operations by enforcing company programs, initiatives, policies and procedures. Show less

Operations Supervisor

• Feb 2007 - Aug 2018