Shelter supervisor

• Oct 2022 - Present

Relief Community Service worker

• Dec 2020 - Oct 2022

Client service worker

• Feb 2022 - Present

Performing initial screenings and assessing client eligibility for admittance to emergency shelter programs Admitting clients and assisting them to integrate into the emergency shelter environment by providing a tour of the program, explaining the rules and policies, fire safety procedures, and housing first philosophy Ensuring safety and well-being of clients and staff by doing regular facility and bed/room checks Assess and assist with addressing client's personal hygiene, medical… Show more Performing initial screenings and assessing client eligibility for admittance to emergency shelter programs Admitting clients and assisting them to integrate into the emergency shelter environment by providing a tour of the program, explaining the rules and policies, fire safety procedures, and housing first philosophy Ensuring safety and well-being of clients and staff by doing regular facility and bed/room checks Assess and assist with addressing client's personal hygiene, medical, financial and emotional needs and refer them to appropriate community health, housing and social support services if necessary. Liaise with other City staff and with community agencies (e.g. hospitals, social workers, doctors, courts, shelters providers, etc.) to ensure clients receive high quality service Providing assistance when medical emergencies and other critical incidents occur within the shelter using problem-solving and crisis intervention to de-escalate conflicts A high level of professional customer service skills in establishing and maintaining working relationships with clients, service providers, the general public and/or staff when addressing service inquiries, requests and/or complaints Show less Performing initial screenings and assessing client eligibility for admittance to emergency shelter programs Admitting clients and assisting them to integrate into the emergency shelter environment by providing a tour of the program, explaining the rules and policies, fire safety procedures, and housing first philosophy Ensuring safety and well-being of clients and staff by doing regular facility and bed/room checks Assess and assist with addressing client's personal hygiene, medical… Show more Performing initial screenings and assessing client eligibility for admittance to emergency shelter programs Admitting clients and assisting them to integrate into the emergency shelter environment by providing a tour of the program, explaining the rules and policies, fire safety procedures, and housing first philosophy Ensuring safety and well-being of clients and staff by doing regular facility and bed/room checks Assess and assist with addressing client's personal hygiene, medical, financial and emotional needs and refer them to appropriate community health, housing and social support services if necessary. Liaise with other City staff and with community agencies (e.g. hospitals, social workers, doctors, courts, shelters providers, etc.) to ensure clients receive high quality service Providing assistance when medical emergencies and other critical incidents occur within the shelter using problem-solving and crisis intervention to de-escalate conflicts A high level of professional customer service skills in establishing and maintaining working relationships with clients, service providers, the general public and/or staff when addressing service inquiries, requests and/or complaints Show less

Relief Program Services Case Manager

• Dec 2021 - Oct 2022

Involved in case management through doing Housing assessments with clients in an isolation facility before they secure stable housing . Performed Harm reduction assessments for clients that dependent on one or more substances in their day to day lives and designing a case plan to help them use in a safer way. Client screening for any signs or symptoms of COVID during their stay at the isolation center. On call support for crisis intervention for particular clients that relapse. Involved in case management through doing Housing assessments with clients in an isolation facility before they secure stable housing . Performed Harm reduction assessments for clients that dependent on one or more substances in their day to day lives and designing a case plan to help them use in a safer way. Client screening for any signs or symptoms of COVID during their stay at the isolation center. On call support for crisis intervention for particular clients that relapse.

Social Service Worker

• Aug 2020 - Oct 2020

Data Entry Clerk

• Feb 2020 - Mar 2020

Forensic Investigator

• Sep 2019 - Feb 2020

Clerk

• Feb 2019 - Dec 2019

Data Entry Clerk

• Aug 2017 - Oct 2017

Intern

• Jul 2016 - Sep 2016

•Worked in the supervision department of the central bank. •Audited the licensing and management staff qualification requirements for operating financial institutions within the economy for over a 2 month’s period and cancelled operations of 2 Forex bureaus in non compliance after a surprise visit to their off site premises. •Worked in the supervision department of the central bank. •Audited the licensing and management staff qualification requirements for operating financial institutions within the economy for over a 2 month’s period and cancelled operations of 2 Forex bureaus in non compliance after a surprise visit to their off site premises.