Network Technician

• Nov 2021 - Present

Information Technology Network Specialist

• Dec 2020 - Present

Information Technology System Administrator

• Jun 2019 - May 2020

IT Systems Analyst

• Aug 2017 - Jun 2019

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone, train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem, walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers, run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved.

IT Support Specialist

• Feb 2016 - Aug 2017

Perform hardware & software troubleshooting in accordance with documented requirements & departmental standards to ensure technically accurate solutions. Utilize logic, knowledge of systems and experience to determine the best course of action for handling new undocumented issues. Perform hardware & software troubleshooting in accordance with documented requirements & departmental standards to ensure technically accurate solutions. Utilize logic, knowledge of systems and experience to determine the best course of action for handling new undocumented issues.

Administrative Assistant

• Dec 2013 - Feb 2016

Responsible for scheduling, pre-registration/registration, insurance verification, point of arrival reception, chart preparation and revenue cycle processes for all emergency room patients, averaging around 200 patients a week. Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills Responsible for scheduling, pre-registration/registration, insurance verification, point of arrival reception, chart preparation and revenue cycle processes for all emergency room patients, averaging around 200 patients a week. Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills

Personnel Specialist Reserves

• Apr 2012 - Dec 2014

• Personnel Specialist (PS) provide enlisted personnel with information and counseling related to Navy occupations, opportunities for general education and job training, requirements for promotion, and rights and benefits. PS maintain and audit pay and personnel records of military personnel, determine military pay and travel entitlements and deductions. They prepare the financial/accounting reports related to individual pay and travel transactions and operate associated accounting systems. They also assist enlisted people and their families with special problems or personal hardships.

Personnel Specialist

• Dec 2008 - Apr 2012

• Personnel Specialist (PS) provide enlisted personnel with information and counseling related to Navy occupations, opportunities for general education and job training, requirements for promotion, and rights and benefits. PS maintain and audit pay and personnel records of military personnel, determine military pay and travel entitlements and deductions. They prepare the financial/accounting reports related to individual pay and travel transactions and operate associated accounting systems. They also assist enlisted people and their families with special problems or personal hardships.