Operations Manager

• May 2022 - Present

Operations Manager

• Jul 2019 - May 2022

Business Administration Assistant

• Sep 2018 - Jul 2019

Cost Controller

• Mar 2018 - Sep 2018

• Implemented new controls and SOP’s for new POS and PMS systems. • Responsible for achieving targets based on two KPI’s, cost of sales and labour cost. • Achieved targeted cost of sales of 27% within three months. • Responsible for the end of month financials of the Food and Beverage department. • Conducted analysis of the F&B departments end of month financials. Creating action plans for the General Manager to drive increased efficiency. • Created excel spreadsheets to monitor and analyse labour, pricing, COS and productivity.

Brand Coordinator

• Sep 2016 - Dec 2016

* Managed weekly audit reports* Performed audits throughout the hotel* Analysed trends shown through audits* Communicated results of audits to departments

Training Coordinator

• Jun 2016 - Sep 2016

• Managed training schedules• Performed training sessions and managed own English class• Administrative tasks; Cross Training, tracking and training allocation• Managed and organised Annual Team Build for 2,400 employees

Guest Services

• Jul 2015 - Jan 2016

• Responsible for guests first impressions and experience during their stay. These included tasks such as, taxi pool, recommendations, bookings and anticipation of guest needs • Organised transport bookings and communicated with taxi vendors • Responded to guest queries and requirements • Responsible for guests first impressions and experience during their stay. These included tasks such as, taxi pool, recommendations, bookings and anticipation of guest needs • Organised transport bookings and communicated with taxi vendors • Responded to guest queries and requirements

Waiter

• Sep 2013 - Mar 2014

• Waited on tables and then progressed to running the bar • Responsible for the opening of the premises • Sole responsibility for running the restaurant during the afternoon session between lunch and dinner service • Managed telephone bookings • Waited on tables and then progressed to running the bar • Responsible for the opening of the premises • Sole responsibility for running the restaurant during the afternoon session between lunch and dinner service • Managed telephone bookings

Waiter/ Front of House

• Jul 2012 - Sep 2012

• Responsible for serving guests and responding to their queries • Organised weddings and conducted basic restaurant management • Responsible for serving guests and responding to their queries • Organised weddings and conducted basic restaurant management