Experience

Focus Consultants

• United Kingdom
• Construction
• 1 - 100 Employee

• Senior Sustainability Consultant

  • Jul 2014 - Present

  Licensed On Construction Domestic Energy Assessor SAP Assessor Extensive Code for Sustainable Homes experience Home Quality Mark experience U-Value Calculations Energy and Sustainability Statements Licensed On Construction Domestic Energy Assessor SAP Assessor Extensive Code for Sustainable Homes experience Home Quality Mark experience U-Value Calculations Energy and Sustainability Statements



Global Payments

• United States

• Project Executive

  • Apr 2013 - Jun 2014

  Chairing internal and external meetings, some of which involve international stakeholders. Taking minutes at meetings Creating and maintaining Action Logs and Risks and Issues Logs. Creating and updating Project Plans (using MS Project) Creating and updating spreadsheets and databases. Researching information internally and on the Internet. Liasing with and gathering information from internal and external parties. Drafting project documentation. Working with colleagues… Show more Chairing internal and external meetings, some of which involve international stakeholders. Taking minutes at meetings Creating and maintaining Action Logs and Risks and Issues Logs. Creating and updating Project Plans (using MS Project) Creating and updating spreadsheets and databases. Researching information internally and on the Internet. Liasing with and gathering information from internal and external parties. Drafting project documentation. Working with colleagues from many areas of the business, both in the UK and Worldwide. Managing the project in the absence of the Project Manager.

• Fraud Associate

  • Jun 2010 - Apr 2013

  Daily monitoring and investigation of transactions processed by our merchants for signs of fraudulent activity, using the Risknet system. Educating merchants on fraud and chargeback prevention Answering queries from merchants by telephone and email. Analysing weekly and monthly fraud reports for potential risks to the company. Liasing with domestic and international card issuers to discuss potential fraudulent transactions or suspected fraudulent merchants Working with senior managers… Show more Daily monitoring and investigation of transactions processed by our merchants for signs of fraudulent activity, using the Risknet system. Educating merchants on fraud and chargeback prevention Answering queries from merchants by telephone and email. Analysing weekly and monthly fraud reports for potential risks to the company. Liasing with domestic and international card issuers to discuss potential fraudulent transactions or suspected fraudulent merchants Working with senior managers on a project to research and improve customer satisfaction within the department. Currently part of an Employee Focus Forum tasked with making improvements to the business.

• Customer Account Services Associate

  • Nov 2007 - Jun 2010

  Investigating and processing problem transactions for our card processing customers. Processing invoices and charges to customers Processing manual billing charges for a number of our major clients, in conjuction with the corporate client department. Accurately maintaining a number of databases and reconciling ten bank accounts on a weekly and monthly basis. Creating new Charging templates Training colleagues on the Charging process. Answering customer queries by… Show more Investigating and processing problem transactions for our card processing customers. Processing invoices and charges to customers Processing manual billing charges for a number of our major clients, in conjuction with the corporate client department. Accurately maintaining a number of databases and reconciling ten bank accounts on a weekly and monthly basis. Creating new Charging templates Training colleagues on the Charging process. Answering customer queries by telephone and email