Experience

Établissement Public de Santé Mentale 74

• France
• Hospitals and Health Care
• 1 - 100 Employee

• Assistant Socio-Educatif

  • Apr 2023 - Present

• Assistant Socio-Educatif

  • Apr 2023 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• collections analyst

  • Feb 2012 - Feb 2013

  Collections Analyst at Accenture BPO,. Responsible for the French Volume Licensing and the French Entertainment & Devices markets, providing key accounts with account management and customer care service to ensure all billing problems are resolved in a timely manner, and that all invoices are paid on time depending on contractual payment terms. Responsible for the banking reconciliation process on key accounts for the French Retail market, to ensure smooth running of the accounts, maintain a healthy relationship with customer, and ensure that credits are issued in a timely manner. Achieved an average of 98% of ledger collected on Volume Licensing, and 180% On Entertainment and Devices. -SAP SuperUser : within the SuperUsers group, providing collectors across different teams with live support and assistance on SAP collection tools. -SAP Trainer : providing new joiners with the basic collection tools on SAP -SAP Tester : testing of SAP collection tools within the transfer of all collection activities from Excel and Access databases to SAP. -Banklog Gatekeeper : within the Gatekeepers group, under Credit Management supervision and liaising with Team Leaders, making sure that all incoming payments are assigned to the relevant teams in a timely manner, investigations and payment applications all done according to the different service level agreements. -Dashboard building : extracting SAP accounts data through MS Credit to build an up to date pivot table, including all relevant information on accounts details, billing and crediting data, dunning and communication data to insure an accurate follow up on all activities. Show less



Bulgari

• Italy
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Customer Service Representative

  • Sep 2010 - Feb 2011

  Customer Service Representative at Bulgari in Dublin 1. Responsible for French and Belgian perfumery and cosmetics markets. Liaising with field sales department, warehouse and courier services to provide key account customers with account management and customer care services. Customer Service Representative at Bulgari in Dublin 1. Responsible for French and Belgian perfumery and cosmetics markets. Liaising with field sales department, warehouse and courier services to provide key account customers with account management and customer care services.



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Customer Service Representative

  • Sep 2007 - Sep 2010

  Customer Service Executive at Office Depot in Ballycoolin, Dublin 15. Providing Key clients worth millions per year, such as the H.S.E, Boylesports and different county councils with account management and customer care services. Liaising with Account Managers, Suppliers, Warehouse and transport staff, to make sure all clients’ queries are resolved within the best time frame possible. Extensive use of MS Office, SAP, AS 400, and Warehouse Management System. Customer Service Executive at Office Depot in Ballycoolin, Dublin 15. Providing Key clients worth millions per year, such as the H.S.E, Boylesports and different county councils with account management and customer care services. Liaising with Account Managers, Suppliers, Warehouse and transport staff, to make sure all clients’ queries are resolved within the best time frame possible. Extensive use of MS Office, SAP, AS 400, and Warehouse Management System.