Experience

The House of the Seven Gables

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Services Operations Manager

  • Feb 2021 - Present

  The Visitor Service Operations Manager ensures all guests enjoy a friendly, safe, and engaging experience while visiting our historic site. Oversees the daily operations of services that directly impact the visitor experience, including admissions, individual and group tours, interpretation, retail, education, and other special programs. Ensures services are delivered in the most cost-effective way possible while maintaining quality and safety standards. Accomplishes objectives independently, through subordinate staff, and in collaboration with other department managers and staff. Show less



The House of the Seven Gables

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Assistant Manager of Visitor Services & Group Sales

  • Oct 2017 - Jun 2020

  •Support all aspects of the hiring process including developing hiring strategy, resume screening, phone screening, and interviewing.•Served as a key point person in coordinating on-boarding of new staff by providing coaching, mentoring, and cross-functional training.•Coordinated daily customer service operations such as front desk processes, orders, and payments.•Spearheaded the development of referral bonus program, the redesign of staff dress code, and medical emergency procedure.•Acted as the primary point person in the structuring and supervising of first-ever Visitor Services internship.•Assisted in orchestrating and administering a comprehensive system of training and performance review.•Supervised a staff of 40 employees of different ages and backgrounds. Worked closely with them to foster a robust sense of teamwork and organizational culture. Show less

• Senior Historical Interpreter & Admissions Associate

  • Jul 2015 - Sep 2017

  •Engaged visitors as their tour guide, crafting a captivating experience for private tours including school groups and international organizations of up to 20 visitors through two historic house museums while interpreting site history.•Lead and support educational programming and care of museum collections. Train staff and Interns as well as staff special events. •Welcomed, oriented, and registered visitors for tours and events, generating sales for tours. Additionally, managed the tour schedule, cashing out the register, assist in training new staff, controlling access to museum grounds, and conducting school group check-ins and selling memberships. Show less



YMCA of the North Shore

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Wellness Coach

  • Jul 2015 - Aug 2017

  •Monitor up to 65 members of various ages and skill levels enforced rules and regulations. •Develop rapport with members by greeting and getting to know them and thereby support in the retention of membership. •Assist and help train Health & Wellness Interns. •Instruct group-exercise program with up to 14 members. •Motivate, educate, and orient new members with the facility and Y-Fit software. •Maintain cleanliness of fitness floor and close down at end of day. Show less



University of Massachusetts Amherst

• United States
• Higher Education
• 700 & Above Employee

• Off Campus Student Life Coordinator

  • Jun 2013 - May 2014

  •Developed informational materials and Coordinated and promoted co-curricular programming for diverse student population •Experience working autonomously, one-on-one, and as a member of a team. •Conducted research for materials on emergency preparedness and winter preparedness •Organized and distributed press releases. •Staffed information desk and acquainted students with benefits offered. Handled questions and requests. •Answered telephones, greeted and assisted customers, and handled general administrative duties, such as filing faxing, copying and mailing, meeting setup Show less



Goodwill Industries of the Pioneer Valley

• Amherst, MA

• Sales Associate

  • Jun 2013 - Sep 2013

  •Welcomed customers, helping them find merchandise and ringing up their final purchases. •Maintained a clean and organized store, stocked products, sorted through donated items. •Welcomed customers, helping them find merchandise and ringing up their final purchases. •Maintained a clean and organized store, stocked products, sorted through donated items.



AmeriCorps VISTA

• United States
• Government Administration
• 700 & Above Employee

• Leading Lynn Coordinator

  • Jun 2012 - Aug 2012

  •Planned and executed a bus tour and of various public playgrounds in Lynn so that the children could evaluate their condition and draft a proposal for the city to make necessary repairs and alterations. •Organized and lead meetings with groups of 15 children and administrators at North Shore Community College to encourage early consideration of higher education options. •Planned and executed a bus tour and of various public playgrounds in Lynn so that the children could evaluate their condition and draft a proposal for the city to make necessary repairs and alterations. •Organized and lead meetings with groups of 15 children and administrators at North Shore Community College to encourage early consideration of higher education options.



North Shore Community College

• United States
• Higher Education
• 400 - 500 Employee

• Student Life Office Assistant

  • Jan 2012 - May 2012

  •Carried out a wide variety of tasks including creative projects, secretarial work, and the handling of phone calls and walk-in questions and requests. •As a work-study I was cross-trained as a monitor in the student lounge a given NCBI training to be able to resolve student conflicts. •Helped in the planning and execution of various programs and events. •Participated and evaluated various programs as well as processed survey information to gather and utilize student evaluations of program ideas. Show less



Not Your Average Joe's

• United States
• Restaurants
• 200 - 300 Employee

• Host

  • Oct 2008 - Jun 2009

  •Greet and seat guests in a friendly, professional and quick manner. •Manage waiting list. •Manage floor plan, observing tables to keep track of clean, dirty and occupied tables. •Cleans, organizes and stocks menus at host area. •Answers phone and answers questions concerning the menu and restaurant. •Interacts with guests as they enter and as they leave to ensure positive dining experience. •Fill to go orders. •Greet and seat guests in a friendly, professional and quick manner. •Manage waiting list. •Manage floor plan, observing tables to keep track of clean, dirty and occupied tables. •Cleans, organizes and stocks menus at host area. •Answers phone and answers questions concerning the menu and restaurant. •Interacts with guests as they enter and as they leave to ensure positive dining experience. •Fill to go orders.



Asbury Grove Camp

• Asbury Grove, Hamilton, MA 01982

• Lifeguard

  • 2004 - 2005

  •Monitor safety at a large swimming pool for two consecutive summers often supervising 25+ swimmers of all ages and abilities. •Conducted testing of chlorine levels and tested the swimming ability of young swimmers before allowing access to the deep end of the pool. •Monitor safety at a large swimming pool for two consecutive summers often supervising 25+ swimmers of all ages and abilities. •Conducted testing of chlorine levels and tested the swimming ability of young swimmers before allowing access to the deep end of the pool.