Front Office Manager

• May 2021 - Present

Assistant Front Office Manager

• Aug 2020 - May 2021

Floor Manager

• May 2019 - Mar 2020

Working in the tasting room the role is in charge supervising the associates that work in the wine shop. Assist in scheduling, inventory, tour management and other department needs. Provide tastings, tours, and experiences at weddings and other events. Receive invoices and put together orders for delivery. Maintain organization and cleanliness of wineshop in addition to learning new things about the product and services to assist guests and answer their questions. Respond directly to CEO and owner. Show less

Front Desk Manager on Duty

• Jan 2019 - May 2019

The property I work at is the RiverPlace. Responsibilities included but were not limited to checking in and out guests, completed routine paper work, anticipated guests needs and provided extraordinary guest service while striving to improve individually in all aspects of my job on a daily basis. The property I work at is the RiverPlace. Responsibilities included but were not limited to checking in and out guests, completed routine paper work, anticipated guests needs and provided extraordinary guest service while striving to improve individually in all aspects of my job on a daily basis.

Assistant Front Office Manager

• Dec 2017 - Oct 2018

Transitioned into role after being recruited by the properties General Manager who also supervised hiring procedures at the RiverPlace before making his own transition to the Monaco. This role reports directly to the Front Office Manager, Assistant General Manager and General Manager regarding daily hotel operations, communication and guest satisfaction.Assist in managing the Front Office department by providing training, applicant interviews and hiring procedures, new hire onboarding, ordering supplies, creating/updating the schedule, tracking inventory and supervising Front Office operation and guest service/satisfaction.Organize and perform employee annual reviews and provide individual attention to individual improvement and growth.Respond to procedural and behavioral concerns through coaching and counseling to help with improvement of operations and guest service.Perform duties that include but are not limited to everyday Front Office Operations, consistent hotel communication to maximize guest service, organizing/delivering guest amenities, pour wine and provide concierge service during the Hotels nightly Social Hour and assist with Valet services.The role is responsible for maintaining guest safety/security, guest satisfaction, company/management standards, confidentiality, consistent hotel communication, employee management and overall department operations. Show less

Front Desk Manager on Duty

• Feb 2017 - Dec 2017

The property I work at is the RiverPlace. Responsibilities included but were not limited to checking in and out guests, completed routine paper work, anticipated guests needs and provided extraordinary guest service while striving to improve individually in all aspects of my job on a daily basis.

Front Desk Agent

• Nov 2016 - Jan 2017

Responsibilities included but were not limited to checking in and out guests, completed routine paper work, anticipated guests needs and provided extraordinary guest service while striving to improve individually in all aspects of my job on a daily basis. Responsibilities included but were not limited to checking in and out guests, completed routine paper work, anticipated guests needs and provided extraordinary guest service while striving to improve individually in all aspects of my job on a daily basis.

Housekeeping Supervisor

• Feb 2016 - Aug 2016

My responsibilities include supervising housekeeping staff, managing lost and found, inspecting guest rooms before sale, work face to face with hotel guests, make sure hotel stays clean, communicate with all departments and report the the Director of Housekeeping and the General Manager.

Banquet Server

• May 2015 - Jan 2016

Set up and served for all events at the hotel from conferences to weddings.

Hospitality Intern

• Mar 2015 - May 2015

Interned in the housekeeping department, front desk department and banquets.

Barista

• Feb 2014 - Aug 2015

My responsibilities included training new partners hired by Starbucks. It was also my responsibility to provide extraordinary service to or customers while also providing a great product. Other duties included opening and closing procedures as well as exceeding cleanliness standards and receiving purchasing orders. My responsibilities included training new partners hired by Starbucks. It was also my responsibility to provide extraordinary service to or customers while also providing a great product. Other duties included opening and closing procedures as well as exceeding cleanliness standards and receiving purchasing orders.