Experience

Join

• United States
• Construction
• 1 - 100 Employee

• Account Manager

  • Jul 2022 - Present



GoContractor

• Ireland
• Software Development
• 1 - 100 Employee

• Account Manager Team Lead

  • Nov 2021 - Jul 2022

• Customer Support Specialist

  • Apr 2021 - Nov 2021



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Associate

  • May 2020 - Apr 2021



G Adventures

• Canada
• Travel Arrangements
• 700 & Above Employee

• United States CEO Manager

  • Nov 2017 - Nov 2019

  - Oversaw the opening of a new regional operations office, which included the development of operational procedures, recruitment, hiring, and training of 35 employees (both in-person and remote)- Ownership of successful operation of 350+ departures servicing over 5,000 travelers annually- Established and championed quarterly goals to ensure life-changing adventures for our travelers- Budgetary oversight on tour lead administration for divisions in excess of $160k- Created and implemented crisis management solutions Show less

• C.E.O.

  • Apr 2014 - Nov 2017

  - Lead overland tours across the United States- Provided unparalleled customer services to over 500 travelers- Pioneered new systems and tools including the migration of our tour leader notes to better share information- Facilitated new hire training in North America, Peru, and Thailand



Bungalow By the Bay

• Fish Creek, Wisconsin

• Sales Representative

  • Jul 2013 - Sep 2013

  Managed daily financial reports and deposits Facilitated custom orders for clients Supported day to day workflow Managed daily financial reports and deposits Facilitated custom orders for clients Supported day to day workflow



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Intern

  • Feb 2011 - Jun 2011

  - Ensured a magical Disney experience for each and every guest - Managed guest flow for maximum efficiency and safety - Assisted guests on water rafting tours as a river guide - Ensured a magical Disney experience for each and every guest - Managed guest flow for maximum efficiency and safety - Assisted guests on water rafting tours as a river guide



Eastbay

• Merchandise Service Center Agent

  • Jun 2010 - Sep 2010

  - Mediated customer's interactions with local suppliers to ensure consumer satisfaction - Assisted customers in placing and tracking orders through multiple online systems - Managed customer complaints via phone - Mediated customer's interactions with local suppliers to ensure consumer satisfaction - Assisted customers in placing and tracking orders through multiple online systems - Managed customer complaints via phone



Bungalow by The Bay

• Sales Representative

  • Jun 2009 - Aug 2009

  - Managed daily financial reports and deposits - Facilitated custom orders for clients - Supported day-to-day workflow - Managed daily financial reports and deposits - Facilitated custom orders for clients - Supported day-to-day workflow