Experience

Santé Mobilité Services

• France
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Responsable Culture Client - Customer Culture Manager

  • Dec 2016 - Present

  Bouc Bel Air SANTE MOBILITE SERVICES est une toute nouvelle société dont l'ambition est d'organiser et gèrer la mobilité des patients pour les établissements de santé. Elle développe en parallèle un réseau d’entreprises de transport sanitaire indépendantes et partenaires sous le nom de CARIUS. Mes missions dans ce cadre sont de construire, de déployer et d'animer l’offre de services et la culture client Carius en soutien du business plan de l’entreprise. Elles consistent essentiellement à : -… Show more SANTE MOBILITE SERVICES est une toute nouvelle société dont l'ambition est d'organiser et gèrer la mobilité des patients pour les établissements de santé. Elle développe en parallèle un réseau d’entreprises de transport sanitaire indépendantes et partenaires sous le nom de CARIUS. Mes missions dans ce cadre sont de construire, de déployer et d'animer l’offre de services et la culture client Carius en soutien du business plan de l’entreprise. Elles consistent essentiellement à : - définir des standards de services et des procédures de production de ces services, en lien étroit avec le responsable outils et process - concevoir un dispositif d’évaluation et de développement des compétences et de la culture client, en intégrant les solutions e-learning - élaborer un dispositif de mesure de la qualité de service et de l’expérience client - mettre en œuvre l’offre de service auprès des partenaires/candidats Carius, - définir une stratégie de formation - animer un réseau de référents - valoriser l’offre de service et la culture client Carius auprès des partenaires, prospects et clients Show less



Transdev

• France
• Urban Transit Services
• 700 & Above Employee

• HR Bid Manager - Doha Metro and TramwayOperation Tender

  • Apr 2016 - Oct 2016

  Doha, Qatar As HR expert and bid manager, I have been in charge of defining the Human Resource strategy for a future Transdev operation of both Metro and Tramway, including the design of: - the wage policy for the 20 years of the contract, integrating Qatar's very specific work structure - a long term Training and Development plan, including digitalisation of T&D from the onset, integration of simulation for Tram driving training, embedding of Transdev's world-class approach to competence… Show more As HR expert and bid manager, I have been in charge of defining the Human Resource strategy for a future Transdev operation of both Metro and Tramway, including the design of: - the wage policy for the 20 years of the contract, integrating Qatar's very specific work structure - a long term Training and Development plan, including digitalisation of T&D from the onset, integration of simulation for Tram driving training, embedding of Transdev's world-class approach to competence development - the Health and Safety policies in a country of extreme weather conditions - the Qatarisation policy in support of the country's effort at developing a knowledge based culture This truly engrossing 8 months mission, was made even more interesting thanks to a core team of rare and gifted individuals, supported by Transdev subject matter experts from around the globe.

• International Training Manager - Corporate

  • Apr 2012 - Apr 2016

  Issy les Moulineaux, France Transdev has become a decisively new company with a brand new identity, and another way of addressing the profession, markets... Competence development and Human Resources are being reengineered to support this new company: T&D are there to support performance: staff professionalisation, coherent networking of T&D actors, digital learning ... My missions are conducted in the light of this new challenge: - Implement Transdev’s competence development strategy WW - Establish… Show more Transdev has become a decisively new company with a brand new identity, and another way of addressing the profession, markets... Competence development and Human Resources are being reengineered to support this new company: T&D are there to support performance: staff professionalisation, coherent networking of T&D actors, digital learning ... My missions are conducted in the light of this new challenge: - Implement Transdev’s competence development strategy WW - Establish and conduct digital learning strategy and redefine T&D in the light of digital possibilities - Make competence development and HR concerns, a strong lever for business development, tenders, commercial action, using competence development as a spearhead in new markets... Main projects: Going Digital ! HR has trusted me with designing and developing Transdev's digital training platform. We are currently working on both a T&D site to host our training community and projects, and a number of programmes to support HR strategy and reach out to our training people worldwide. Going For Care This programme has been awarded the 2015 AFRC “Staff Experience in service quality” prize. It aims at both staff and customer satisfaction, defines commercial strategies, via staff empowerment. Entirely co-conducted with Business Development Dept. Deployed in 7 countries, 10000 people impacted, 25 networks rolling it out. “Le Hub” - the Transdev intranet and communication tool In charge of HR and communications aspects of deployment and extending it to the international Mentoring scheme Transdev leadership and competence development standard based on Australia’s, France’s and my own previous experiences in this field (Venezuela) Design and monitoring of programme implementation WW.



Veolia

• France
• Environmental Services
• 700 & Above Employee

• International Training Project Manager

  • Feb 2005 - Apr 2012

  Jouy le Moutier, France • Coordinate competence development projects for Veolia Environnement WW Training departements • Lead/support HR-Training projects, in support of bids & local development of VE divisions • Develop training centres as business support to Veolia divisions WW Projects North America • Consolidate a training network in the making, monitoring of the Veolia Transport training policy in NA. 2006 to 2011 • Coordination of NA Transportation training department structure, programme… Show more • Coordinate competence development projects for Veolia Environnement WW Training departements • Lead/support HR-Training projects, in support of bids & local development of VE divisions • Develop training centres as business support to Veolia divisions WW Projects North America • Consolidate a training network in the making, monitoring of the Veolia Transport training policy in NA. 2006 to 2011 • Coordination of NA Transportation training department structure, programme strategy, TTT…2010 India : • Management of educational partnership with ASCI - senior Govt staff education institute - PPP management. 2008 to 2011 • Consultancy : creation of a federal sectorial water training centre 2010 Middle East: Saudi Arabia : • Recruitment, evaluation, training of technical trainers • Consultancy : Water technology training centre for the Saudi Ministry of Technical Education. 2009/2010 Qatar : Consultancy for Ashghal : Public services company - training department Oman : • Design and implementation of a Technical training centre for the utilities sector in Oman 2011 Australia • Coordination to Veolia Transport training policy; • Design, monitoring « eco-driving » training programme (Sydney, Brisbane…) • Monitoring and support the « Going for Green » customer relation programme France • Management, monitoring of structural programmes for corporate level. International audit of capacity/competence development Worldwide: • Design and management of SkillsNet, Veolia Transport worldwide training web : KM platform for trainers’ community, and best practices databank • Worldwide TTT programme for Veolia Master Trainers Call for tenders: - Congo: Short term training and HR expertise mission for national water distribution company (SNDE). - Qatar: Management for senior water engineers - Sharjah : Training centre project Show less



ALTEDIA

• Manager

  • Oct 2004 - Oct 2005

  Training and HR consultancy Training programmes engineering Commercialisation of Training and HR consultancy solutions



EUROGROUP CONSULTING

• France
• Business Consulting and Services
• 400 - 500 Employee

• Manager

  • Feb 2000 - Jul 2004

  Training and HR consultancy Training programmes design



BK Conseil

• Consultant

  • Apr 1996 - Jan 2000

  Manager of my individual consulting operation : - training - HR consultancy - Training and seminar delivery