Experience

Nomads

• Belgium
• Facilities Services
• 1 - 100 Employee

• Projectcoördinator bij Nomads

  • Mar 2022 - Present



Ikanbi Group

• Belgium
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team Manager

  • Nov 2020 - Mar 2022

  Core tasks - Achieving the Team KPI's and achieving the PI's - Managing, guiding and coaching the team members and assistants: - Quality Team - Team Coaches - Sr. Advisors - Improving collegiality within the team(s) - Coordinating planning/WFM - Reporting (daily/weekly) of the various projects - Identifying and proactively solving bottlenecks/problems of the project(s) as well as the team members - Overseeing allround Recruitment and Selection for the project(s) - Conducting performance interviews between the team members and the team assistants - Turning objectives into concrete action plans - Drawing up improvement plans, for example: improving efficiency, conversation time reduction, quality improvement and process improvements Show less



Harvest communication centres

• Belgium
• Consumer Services
• 1 - 100 Employee

• Team Manager

  • Dec 2013 - Nov 2020

  Core tasks - Achieving the Team KPI's and achieving the PI's - Managing, guiding and coaching the team members and assistants: - Quality Team - Team Coaches - Sr. Advisors - Improving collegiality within the team(s) - Coordinating planning/WFM - Reporting (daily/weekly) of the various projects - Identifying and proactively solving bottlenecks/problems of the project(s) as well as the team members - Overseeing allround Recruitment and Selection for the project(s) - Conducting performance interviews between the team members and the team assistants - Turning objectives into concrete action plans - Drawing up improvement plans, for example: improving efficiency, conversation time reduction, quality improvement and process improvements Show less