Benjamin J. Marcus, PhD

Dean of Research, Planning, and Institutional Effectiveness at Palo Verde College
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(386) 825-5501
Location
Blythe, California, United States, US

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Brian Hilton

To Whom It May Concern, I write this endorsement on behalf of Benjamin Marcus. I have had the opportunity to work with Benjamin on several research projects here in the School of Information Systems and Technology at Claremont Graduate University and have found him to be an intelligent, hardworking, and goal-oriented individual. At the same time, Benjamin is patient and easygoing and would be a valued member in any collaborative team. Most recently we have collaborated on a project here regarding a GIS-based Urban Ecosystem Analysis of the Claremont Colleges Campuses. This research was part of a larger initiative supported by the Council of Presidents to assess the environmental impact of the Claremont Colleges Campuses and to implement new ideas and approaches for advancing environmental sustainability. One of the outcomes of this collaboration was the publication of several technical reports - accessible online at: http://sustainability.claremont.edu/tree_canopy/ Benjamin is always professional in his appearance and behavior. He is well respected among his peers. His diligence, insight, and effective time management skills allowed him to handle the challenges and rigors of graduate school quite well. Thus, it is without reservation that I strongly endorse Benjamin Marcus. If there is any further information that I may supply in support of Benjamin’s endorsement, do not hesitate to contact me at my address/phone or email (brian.hilton@cgu.edu). Thank you in advance for the time and attention that you give my endorsement. I appreciate the opportunity to share my insights and perspective about Benjamin with you. Sincerely, Brian N. Hilton, Ph.D. Research Professor School of Information Systems and Technology Claremont Graduate University 130 East Ninth Street Claremont, CA 91711 909-621-8209

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Credentials

  • Protecting Human Research Participants (web course)
    National Institutes of Health
    Jan, 2015
    - Oct, 2024
  • CITI Health Information Privacy and Security for Clinical Investigators
    Collaborative Institutional Training Initiative
    Feb, 2014
    - Oct, 2024
  • Social and Behavioral Research Basic/Refresher
    Collaborative Institutional Training Initiative
    Feb, 2014
    - Oct, 2024
  • Social and Behavioral Responsible Conduct of Research
    Collaborative Institutional Training Initiative
    Feb, 2014
    - Oct, 2024
  • Technology of Participation Facilitation Methods
    The Institute of Cultural Affairs
    May, 2012
    - Oct, 2024
  • Riordian Volunteer Leadership Development Program
    Los Angeles Junior Chamber of Commerce
    Nov, 2007
    - Oct, 2024
  • Introduction to R
    DataCamp

Experience

  • Palo Verde College
    • Higher Education
    • 1 - 100 Employee
    • Dean of Research, Planning, and Institutional Effectiveness
      • Aug 2022 - Aug 2023

      Served as lead researcher at a remote California Community College in a single-college district Reviewed and reported progress on collegewide goals related to institutional effectiveness Ensured timelines and agenda related to maintaining accreditation were part of collegial planning Provided comprehensive data and reporting to support the college’s integrated program review procedures Drafted strategic planning documents and shared them with governance committees… Show more Served as lead researcher at a remote California Community College in a single-college district Reviewed and reported progress on collegewide goals related to institutional effectiveness Ensured timelines and agenda related to maintaining accreditation were part of collegial planning Provided comprehensive data and reporting to support the college’s integrated program review procedures Drafted strategic planning documents and shared them with governance committees for review Proposed procedural updates to improve effective and constituent-wide engagement in collegial governance Participated in instructional planning projects related to strategic enrollment management Acquired a $3M Federal Developing Hispanic-Serving Institutions Program grant to support expansion of STEM instruction, the college’s Nursing programs, and institutional research staffing Compiled regional population data and labor market information Constructed specialized research datasets and database views using SQL, RStudio, and other tools Completed ad hoc research examining student achievement and other detail about college functioning Produced self-updating data-dashboards that summarized instructional outcomes and student achievement Directed maintenance and operation of Ellucian Colleague, the college’s student information system Supervised contractors, drove agenda, and facilitated implementation projects related to configuring and upgrading the college’s student information systems and supporting applications Interviewed and acquired staff to administer the college’s student information databases, user applications, and business intelligence reporting environments Show less Served as lead researcher at a remote California Community College in a single-college district Reviewed and reported progress on collegewide goals related to institutional effectiveness Ensured timelines and agenda related to maintaining accreditation were part of collegial planning Provided comprehensive data and reporting to support the college’s integrated program review procedures Drafted strategic planning documents and shared them with governance committees… Show more Served as lead researcher at a remote California Community College in a single-college district Reviewed and reported progress on collegewide goals related to institutional effectiveness Ensured timelines and agenda related to maintaining accreditation were part of collegial planning Provided comprehensive data and reporting to support the college’s integrated program review procedures Drafted strategic planning documents and shared them with governance committees for review Proposed procedural updates to improve effective and constituent-wide engagement in collegial governance Participated in instructional planning projects related to strategic enrollment management Acquired a $3M Federal Developing Hispanic-Serving Institutions Program grant to support expansion of STEM instruction, the college’s Nursing programs, and institutional research staffing Compiled regional population data and labor market information Constructed specialized research datasets and database views using SQL, RStudio, and other tools Completed ad hoc research examining student achievement and other detail about college functioning Produced self-updating data-dashboards that summarized instructional outcomes and student achievement Directed maintenance and operation of Ellucian Colleague, the college’s student information system Supervised contractors, drove agenda, and facilitated implementation projects related to configuring and upgrading the college’s student information systems and supporting applications Interviewed and acquired staff to administer the college’s student information databases, user applications, and business intelligence reporting environments Show less

  • Columbia College
    • Canada
    • Higher Education
    • 1 - 100 Employee
    • Director of College Planning and Research
      • Aug 2019 - Aug 2022

      Led an institutional research, planning, and effectiveness team at a rural California Community College in a multi-college district Engaged college governance bodies to impact decision-making in a participatory and transparent way Mentored and supported research staff districtwide to promote an atmosphere of teamwork and collaboration Established collaborative relationships with IT actors and worked to improve access to critical systems for researchers… Show more Led an institutional research, planning, and effectiveness team at a rural California Community College in a multi-college district Engaged college governance bodies to impact decision-making in a participatory and transparent way Mentored and supported research staff districtwide to promote an atmosphere of teamwork and collaboration Established collaborative relationships with IT actors and worked to improve access to critical systems for researchers districtwide Designed and implemented a SQL-based data-querying system that greatly expanded analytic capacity and expedited precision reporting Responded to hundreds of requests for ad-hoc analysis, data-compilation, and simplified reporting to facilitate fast and well-informed decision-making Implemented a public-facing reporting ecosystem including dashboards, datasheets, and interpretive briefs about the college and the region Contributed to critical accreditation reporting activity, including the Annual Accreditation Report, the recently completed Midterm Report, and the evolving Institutional Self Evaluation Report Initiated conversations to align the college’s strategic goals and institution set standards with guidance like the California Community Colleges Vision for Success and Student Equity Plan Provided modeling-guides, proposed metrics, developed outlines, and participated in writing activities in support of the college’s renewed strategic planning cycle Streamlined program review activities for all college units, making the process more impactful while easier to complete Completed repeat administrations of the Noel Levitz Student Satisfaction Inventory survey to drive awareness about the college’s success and inform conversations about continuous improvement Developed custom-designed survey instruments in support of integrated planning, like the college’s biennial staff-survey related to participatory governance Show less Led an institutional research, planning, and effectiveness team at a rural California Community College in a multi-college district Engaged college governance bodies to impact decision-making in a participatory and transparent way Mentored and supported research staff districtwide to promote an atmosphere of teamwork and collaboration Established collaborative relationships with IT actors and worked to improve access to critical systems for researchers… Show more Led an institutional research, planning, and effectiveness team at a rural California Community College in a multi-college district Engaged college governance bodies to impact decision-making in a participatory and transparent way Mentored and supported research staff districtwide to promote an atmosphere of teamwork and collaboration Established collaborative relationships with IT actors and worked to improve access to critical systems for researchers districtwide Designed and implemented a SQL-based data-querying system that greatly expanded analytic capacity and expedited precision reporting Responded to hundreds of requests for ad-hoc analysis, data-compilation, and simplified reporting to facilitate fast and well-informed decision-making Implemented a public-facing reporting ecosystem including dashboards, datasheets, and interpretive briefs about the college and the region Contributed to critical accreditation reporting activity, including the Annual Accreditation Report, the recently completed Midterm Report, and the evolving Institutional Self Evaluation Report Initiated conversations to align the college’s strategic goals and institution set standards with guidance like the California Community Colleges Vision for Success and Student Equity Plan Provided modeling-guides, proposed metrics, developed outlines, and participated in writing activities in support of the college’s renewed strategic planning cycle Streamlined program review activities for all college units, making the process more impactful while easier to complete Completed repeat administrations of the Noel Levitz Student Satisfaction Inventory survey to drive awareness about the college’s success and inform conversations about continuous improvement Developed custom-designed survey instruments in support of integrated planning, like the college’s biennial staff-survey related to participatory governance Show less

  • Spokane Community College
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Senior Institutional Research and Planning Associate
      • Feb 2017 - Jun 2019

      Investigated research questions and produced evaluation studies about admissions, enrollment, college readiness, and student satisfaction Managed the Noel Levitz Student Satisfaction Survey, the Community College Survey of Student Engagement (CCSSE), custom surveys using Qualtrics, and online course evaluations using EvaluationKit Coordinated with academic counseling faculty to integrate motivational feedback into strategic planning courses for new students using the Ruffalo Noel… Show more Investigated research questions and produced evaluation studies about admissions, enrollment, college readiness, and student satisfaction Managed the Noel Levitz Student Satisfaction Survey, the Community College Survey of Student Engagement (CCSSE), custom surveys using Qualtrics, and online course evaluations using EvaluationKit Coordinated with academic counseling faculty to integrate motivational feedback into strategic planning courses for new students using the Ruffalo Noel Levitz Retention Management System Led team projects and peer-mentored junior associates to develop their capacities for technical writing, analytic planning, and stakeholder engagement Improved data-literacy by training administrators and faculty in dashboard-reporting systems and developing outreach materials to help campus stakeholders understand institutional research services Used SQL to gather data about student outcomes, then statistically analyzed the data using SPSS and RStudio Collaborated with institutional researchers and database managers districtwide to maintain data warehouses and develop dashboard-reporting systems for admissions and enrollment information Participated in districtwide workgroups related to developing online accessibility policies, hiring a database manager, and selecting software to track student service usage Show less Investigated research questions and produced evaluation studies about admissions, enrollment, college readiness, and student satisfaction Managed the Noel Levitz Student Satisfaction Survey, the Community College Survey of Student Engagement (CCSSE), custom surveys using Qualtrics, and online course evaluations using EvaluationKit Coordinated with academic counseling faculty to integrate motivational feedback into strategic planning courses for new students using the Ruffalo Noel… Show more Investigated research questions and produced evaluation studies about admissions, enrollment, college readiness, and student satisfaction Managed the Noel Levitz Student Satisfaction Survey, the Community College Survey of Student Engagement (CCSSE), custom surveys using Qualtrics, and online course evaluations using EvaluationKit Coordinated with academic counseling faculty to integrate motivational feedback into strategic planning courses for new students using the Ruffalo Noel Levitz Retention Management System Led team projects and peer-mentored junior associates to develop their capacities for technical writing, analytic planning, and stakeholder engagement Improved data-literacy by training administrators and faculty in dashboard-reporting systems and developing outreach materials to help campus stakeholders understand institutional research services Used SQL to gather data about student outcomes, then statistically analyzed the data using SPSS and RStudio Collaborated with institutional researchers and database managers districtwide to maintain data warehouses and develop dashboard-reporting systems for admissions and enrollment information Participated in districtwide workgroups related to developing online accessibility policies, hiring a database manager, and selecting software to track student service usage Show less

  • Applied Survey Research
    • United States
    • Research Services
    • 1 - 100 Employee
    • Senior Research Analyst
      • May 2016 - Aug 2016

      Used SPSS and Excel to process data from organizations serving at-risk youth as part of evaluating juvenile justice prevention programs granted through San Mateo County Probation Qualitatively analyzed interview responses to identify gaps in coordinated programming regarding the commercial and sexual exploitation of children (CSEC) in San Mateo County Developed evaluation logic models for both juvenile and adult collaborative drug courts administered by the Sacramento County… Show more Used SPSS and Excel to process data from organizations serving at-risk youth as part of evaluating juvenile justice prevention programs granted through San Mateo County Probation Qualitatively analyzed interview responses to identify gaps in coordinated programming regarding the commercial and sexual exploitation of children (CSEC) in San Mateo County Developed evaluation logic models for both juvenile and adult collaborative drug courts administered by the Sacramento County Superior Court Statistically analyzed data to assess the impacts of Los Angeles Universal Preschool participation on subsequent academic proficiencies for second graders in L.A.’s Lynwood Unified School District Show less Used SPSS and Excel to process data from organizations serving at-risk youth as part of evaluating juvenile justice prevention programs granted through San Mateo County Probation Qualitatively analyzed interview responses to identify gaps in coordinated programming regarding the commercial and sexual exploitation of children (CSEC) in San Mateo County Developed evaluation logic models for both juvenile and adult collaborative drug courts administered by the Sacramento County… Show more Used SPSS and Excel to process data from organizations serving at-risk youth as part of evaluating juvenile justice prevention programs granted through San Mateo County Probation Qualitatively analyzed interview responses to identify gaps in coordinated programming regarding the commercial and sexual exploitation of children (CSEC) in San Mateo County Developed evaluation logic models for both juvenile and adult collaborative drug courts administered by the Sacramento County Superior Court Statistically analyzed data to assess the impacts of Los Angeles Universal Preschool participation on subsequent academic proficiencies for second graders in L.A.’s Lynwood Unified School District Show less

  • Corporation for National and Community Service
    • United States
    • Government Administration
    • 200 - 300 Employee
    • Technical Reviewer (Social Innovation Fund)
      • Feb 2016 - Mar 2016

      Reviewed program evaluation sections of grant proposals to assess methodological rigor Reviewed program evaluation sections of grant proposals to assess methodological rigor

  • Claremont Graduate University
    • United States
    • Higher Education
    • 400 - 500 Employee
    • PhD Researcher
      • Sep 2008 - Nov 2015

      Completed a program of study with emphases on attitude-behavior connections, social issues perception, research methodology, quantitative (statistical) data analysis, and qualitative data analysis Designed and completed a program of research that compared experiential conceptualizations of sense of community to its typical treatment as a construct in academic theory and operationalization in applied research Developed new psychological modeling tools by adapting cognitive mapping… Show more Completed a program of study with emphases on attitude-behavior connections, social issues perception, research methodology, quantitative (statistical) data analysis, and qualitative data analysis Designed and completed a program of research that compared experiential conceptualizations of sense of community to its typical treatment as a construct in academic theory and operationalization in applied research Developed new psychological modeling tools by adapting cognitive mapping and multidimensional scaling techniques to visually display people’s understandings of complex and abstract ideas

    • Research Assistant to Professor Allen M. Omoto
      • Sep 2005 - Dec 2010

      Analyzed responses from a psychological survey of engagement (e.g., as clients or volunteers) in the community affected by HIV and AIDS to investigate relationships between sense of community, social identification, and behavior Coded interview transcripts for utterances related to communal coping as part of a study exploring the psychological benefits of social participation for people living in retirement communities Completed a literature review about usage of racial concepts… Show more Analyzed responses from a psychological survey of engagement (e.g., as clients or volunteers) in the community affected by HIV and AIDS to investigate relationships between sense of community, social identification, and behavior Coded interview transcripts for utterances related to communal coping as part of a study exploring the psychological benefits of social participation for people living in retirement communities Completed a literature review about usage of racial concepts in the study of environmental attitudes and behaviors, and another detailing a research method called conceptual content cognitive mapping Led an interview study exploring relationships between people’s connections to their communities and their concepts of environmentalism, presented results at three professional conferences, and published findings in the Ecopsychology journal

    • Data Analyst
      • Feb 2009 - Feb 2009

      Analyzed data from the Mayo Clinic to establish a statistically significant link between the severity of injuries from motor vehicle accidents and EMS response time

    • Research Associate, Urban Ecosystem Analysis
      • Apr 2008 - Jan 2009

      Conducted a survey of attitudes and behaviors related to ecological sustainability at the Claremont Colleges and reported findings to campus sustainability committees to aid their decision making

  • NPC Research
    • United States
    • Research Services
    • 1 - 100 Employee
    • Researcher
      • Mar 2015 - May 2015

      Used SPSS to prepare data for evaluations of drug court program in Montana, readiness for tobacco prevention programs in Oregon, and initiatives to provide accessible legal counsel for low-income individuals in landlord-tenant disputes in California Used SPSS to prepare data for evaluations of drug court program in Montana, readiness for tobacco prevention programs in Oregon, and initiatives to provide accessible legal counsel for low-income individuals in landlord-tenant disputes in California

  • Multnomah County Department of Community Justce
    • Data Technician
      • Jan 2014 - Apr 2015

      Analyzed data to describe client populations in terms of criminal risk factors Conducted focus groups to gain a better understanding about peoples' interactions with staff while on parole or probation and subsequent impacts to their actual and perceived success Conducted annual staff and volunteer surveys Developed measurement tools and workflows to evaluate a positive behavioral reinforcement program called Effective Practices in Community Supervision Compiled a… Show more Analyzed data to describe client populations in terms of criminal risk factors Conducted focus groups to gain a better understanding about peoples' interactions with staff while on parole or probation and subsequent impacts to their actual and perceived success Conducted annual staff and volunteer surveys Developed measurement tools and workflows to evaluate a positive behavioral reinforcement program called Effective Practices in Community Supervision Compiled a research library of over 700 sources to improve community justice literacy among staff Show less Analyzed data to describe client populations in terms of criminal risk factors Conducted focus groups to gain a better understanding about peoples' interactions with staff while on parole or probation and subsequent impacts to their actual and perceived success Conducted annual staff and volunteer surveys Developed measurement tools and workflows to evaluate a positive behavioral reinforcement program called Effective Practices in Community Supervision Compiled a… Show more Analyzed data to describe client populations in terms of criminal risk factors Conducted focus groups to gain a better understanding about peoples' interactions with staff while on parole or probation and subsequent impacts to their actual and perceived success Conducted annual staff and volunteer surveys Developed measurement tools and workflows to evaluate a positive behavioral reinforcement program called Effective Practices in Community Supervision Compiled a research library of over 700 sources to improve community justice literacy among staff Show less

  • Northwest Energy Efficiency Alliance
    • United States
    • Environmental Services
    • 1 - 100 Employee
    • Research and Data Analyst - Market Research and Evaluation
      • Jul 2011 - Jan 2013

      Advised on research sampling strategies, survey instrumentation, data management, and reporting in an organization with missions to improve energy efficiency in the Pacific Northwest Engaged stakeholders and contracted researchers to clarify data gathering goals for the Northwest Commercial Buildings Stock Assessment, a semi-periodic census of regional energy use Managed contractors on medium-budget (~$30k to $300k) research and evaluation projects including the Long-Term Lighting… Show more Advised on research sampling strategies, survey instrumentation, data management, and reporting in an organization with missions to improve energy efficiency in the Pacific Northwest Engaged stakeholders and contracted researchers to clarify data gathering goals for the Northwest Commercial Buildings Stock Assessment, a semi-periodic census of regional energy use Managed contractors on medium-budget (~$30k to $300k) research and evaluation projects including the Long-Term Lighting Tracking and Monitoring Study and the Stakeholder Perception Survey Developed three major requests for proposals, scored submissions, and selected appropriate research contractors in competitive bidding scenarios Reviewed and edited contractor-submitted reports prior to release on the organization’s public website Developed a report style-guide for contractors based on the American Psychological Association and Chicago Manual of Style formatting rules Show less Advised on research sampling strategies, survey instrumentation, data management, and reporting in an organization with missions to improve energy efficiency in the Pacific Northwest Engaged stakeholders and contracted researchers to clarify data gathering goals for the Northwest Commercial Buildings Stock Assessment, a semi-periodic census of regional energy use Managed contractors on medium-budget (~$30k to $300k) research and evaluation projects including the Long-Term Lighting… Show more Advised on research sampling strategies, survey instrumentation, data management, and reporting in an organization with missions to improve energy efficiency in the Pacific Northwest Engaged stakeholders and contracted researchers to clarify data gathering goals for the Northwest Commercial Buildings Stock Assessment, a semi-periodic census of regional energy use Managed contractors on medium-budget (~$30k to $300k) research and evaluation projects including the Long-Term Lighting Tracking and Monitoring Study and the Stakeholder Perception Survey Developed three major requests for proposals, scored submissions, and selected appropriate research contractors in competitive bidding scenarios Reviewed and edited contractor-submitted reports prior to release on the organization’s public website Developed a report style-guide for contractors based on the American Psychological Association and Chicago Manual of Style formatting rules Show less

  • USDA Forest Service - Pacific Southwest Research Station
    • Contract Analyst
      • Sep 2010 - Oct 2010

      Designed a research interview protocol to explore parents' ideas about creative arts and the natural environment for use in the development of educational programs Designed a research interview protocol to explore parents' ideas about creative arts and the natural environment for use in the development of educational programs

    • Contract Analyst
      • Oct 2009 - Oct 2009

      Coded open-text responses from land managers reflecting their beliefs about climate change, forest management, and other topics for inter-rater reliability Coded open-text responses from land managers reflecting their beliefs about climate change, forest management, and other topics for inter-rater reliability

  • Dr. Fadia al Buhairan, Department of Pediatrics, King Abdul Aziz Medical City
    • Contract Analyst
      • Sep 2009 - Sep 2009

      Described survey responses from medical practitioners as part of an assessment contrasting their beliefs about adolescent healthcare to established norms and best practices Described survey responses from medical practitioners as part of an assessment contrasting their beliefs about adolescent healthcare to established norms and best practices

  • Riverside Department of Mental Health Research and Evaluation Unit
    • Research Intern
      • Feb 2007 - Jul 2007

      Used SPSS to structure and analyze data for ongoing evaluations of county-supported mental health programs Used SPSS to structure and analyze data for ongoing evaluations of county-supported mental health programs

  • Opportunity Resources, Inc
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Community Support Worker
      • Jun 2004 - Jul 2005

      Provided habilitation and community support services for adults with developmental disabilities or traumatic brain injuries Provided habilitation and community support services for adults with developmental disabilities or traumatic brain injuries

  • The Office for Civic Engagement
    • Alternative Breaks Coordinator
      • Sep 2003 - Jun 2005

      Supervised eight volunteer programs for students during their winter and spring breaks (e.g., to restore coastal estuaries in Northern California; to student-teach at a bilingual charter school in Phoenix) Developed and facilitated an interim-term honors level course called Urban Social Issues that prepared a group of student volunteers to work with homeless persons in the Tenderloin District of San Francisco Supervised eight volunteer programs for students during their winter and spring breaks (e.g., to restore coastal estuaries in Northern California; to student-teach at a bilingual charter school in Phoenix) Developed and facilitated an interim-term honors level course called Urban Social Issues that prepared a group of student volunteers to work with homeless persons in the Tenderloin District of San Francisco

  • University of Montana
    • United States
    • Higher Education
    • 700 & Above Employee
    • Research Assistant to Professor Kari Jo Harris
      • Sep 2004 - May 2005

      Contributed to literature reviews, survey research, and analyses about cigarette smoking in Native American populations, including rates of use, health problems, and barriers to smoking cessation Contributed to literature reviews, survey research, and analyses about cigarette smoking in Native American populations, including rates of use, health problems, and barriers to smoking cessation

    • Research Assistant to Professor Heide D. Island
      • Mar 2004 - Mar 2004

      Collected finger-stick blood samples and cheek-swab saliva samples for a study exploring the hormonal bases of aggression and jealousy in male college students Collected finger-stick blood samples and cheek-swab saliva samples for a study exploring the hormonal bases of aggression and jealousy in male college students

Education

  • Claremont Graduate University
    Doctor of Philosophy (Ph.D.), Applied Social Psychology
    2008 - 2015
  • Claremont Graduate University
    M.A., Social Psychology
    2005 - 2008
  • University of Montana
    B.A., Psychology
    2001 - 2005

Community

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