Experience

Sonic

• United States
• Telecommunications
• 300 - 400 Employee

• GIS Analyst

  • Feb 2023 - Present



Fine Arts Museums of San Francisco

• United States
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Visitor Experience Lead

  • Dec 2019 - Jul 2021

  Serve as the departmental expert on POS software (ACME); responsible for inputting, testing, and publishing complex ticketed events and performing regular software and hardware maintenance on POS, ticket printing, and ticket scanning devices. Developed new ticketing, ticketing device, and crowd control procedures necessary due to Covid-19. Regularly audit cash holdings, approved daily onsite deposits from frontline staff. Respond to and resolved onsite and remote elevated customer service requests. Show less



Strava

• United States
• Software Development
• 300 - 400 Employee

• Support Content Representative

  • Apr 2019 - Oct 2019

  Develop and institute a process informed by analytics to prioritize customer-facing technical documentation for localization. Maintain translated "Help Desk" content by leveraging software integrations and coordinating with in-house localization team. Assist with broad "Help Desk" maintenance, removing outdated content, and updating internal knowledge base. Respond directly to member inquiries by providing assistance with site functionality, in addition to troubleshooting Strava applications, GPS data problems, and activity analysis issues. Show less



SFMOMA San Francisco Museum of Modern Art

• United States
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Membership Coordinator

  • Apr 2018 - Sep 2018

  Coordinate the development, editing, and implementation of member acquisition campaigns and related website, advertising, and collateral initiatives. Contribute to discussion on Membership strategic planning and best practices. Develop standard operating procedures for newly implemented policies. Prepare weekly and monthly revenue reports. Devise improved means by which to track status of Membership budget. Process invoices. Prepare monthly Membership team presentations. Fulfill various administrative tasks. Show less

• Member Services Assistant

  • Sep 2016 - Apr 2018

  Primary point of contact between members and SFMOMA via email and phone, utilizing Touchpoint. Responsible for creation and maintenance of constituent records within Tessitura. Generate service reports. Problem solve membership concerns via collaboration with membership and data processing staff. Process membership transactions. Edit and deploy member emails via Wordfly.

• Visitor Experience Assistant

  • Mar 2016 - Sep 2016

  Fulfill a multitude of customer facing lead roles to proactively ensure museum visitors receive all necessary and desired logistic and art related information. Leverage Embark, Tessitura, and Touchpoint software to answer inquires related to collections, constituent records, and orders, via phone, email, and face-to-face interactions.



Fine Arts Museums of San Francisco

• United States
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Member and Visitor Services Supervisor

  • Nov 2014 - Mar 2016

  Leads daily briefings and manages frontline visitor services daily operations, staff of 20+. Develops and documents sales strategies, policies, procedures to improve frontline operations. Trains staff, new-hire and continuing. Maintains and analyzes daily sales and attendance data. Accounts for all received onsite payments. Serves as admin of point of sale software.

• Onsite Member and Visitor Services Assistant

  • Feb 2013 - Nov 2014

  Primary point of contact between museum members and FAMSF. Processed membership transactions. Maintained daily accounting of onsite sales. Edited and distributed internal documents: events schedules, newsletter.



Lumatic

• San Francisco Bay Area

• Content and Production Intern

  • Feb 2013 - Jul 2013

  Conduct regular and thorough testing of Lumatic City Maps app and routing system. Provid qualitative feedback on app features. Condense transit agency conventions, scope, and city demographics into spreadsheet reports. Conduct regular and thorough testing of Lumatic City Maps app and routing system. Provid qualitative feedback on app features. Condense transit agency conventions, scope, and city demographics into spreadsheet reports.