Senior Claims Assistant

• 2023 - Present

Underwriter

• Mar 2023 - Mar 2023

Associate Underwriter

• Sep 2021 - Mar 2023

Claims Supervisor

• Aug 2020 - Sep 2021

Bodily Injury Claims Examiner

• Jan 2019 - Aug 2020

Pastry Chef | Operations Manager

• 2015 - Jan 2019

Formulated policies, managed daily operations, including human resources activities. Planned the use of materials, labor and controlled costs. Operated within the budget and identify new ways to improve the development of the business. Oversaw staff development and performance coaching. Responsible for various financial aspects and for ensuring all relationships with our guests, employees, and vendors are maintained positively and professionally at all times. Facilitated multiple public and private culinary classes. Consistently ensured the proper preparation of food in both quality and quantity. Show less

Pastry Cook

• Oct 2014 - Feb 2015

Pastry Cook

• Jul 2014 - Oct 2014

Pastry Cook - Bouchon Bakery Pastry Cook - Bouchon Bakery

Assistant Director of Culinary and Nutrition Services

• 2013 - 2014

Oversaw the daily activities and priorities of the entire culinary and nutrition services department. Provided direct support to an executive management team, including aiding in managing all facility, operational, and accounting initiatives. Led and mentored 155 team members in providing exceptional services across dining options. Developed and executed policies and procedures to ensure organizational compliance with all local, state, and federal health, safety, and sanitation standards. Oversaw all financial transactions to continuously maintain an annual $4.1M budget. Held sole responsibility for designing and delivering team training and development initiatives. Initiated and led a large-scale overview of work techniques to ensure operational and cost effectiveness, thereby resulting in improved service delivery and a reduction in labor and supply costs. Consistently maintained high standards of product quality throughout entire operations. Show less

Manager of Dining Services

• 2009 - 2013

Directed the food and beverage management services for a leading service provider with 15 dining outlets across 3 locations serving over 600 residents. Led and mentored a talented team in delivering high quality dining services. Liaised and negotiated with vendors to secure competitive pricing for all purchase needs. Coordinated catering needs, special events, private dinners, and receptions. Managed all human resources functions, including recruiting, hiring, and retaining qualified candidates, leading onboarding activities, and developing customized training plans for each employee. Identified and prioritized areas of performance improvement and coached individual team members. Conceptualized and led a 135-seat dining room restructuring to better accommodate resident needs. Show less