Experience

doTERRA Europe Services Hungary
• Hungary
• Wellness and Fitness Services
• 1 - 100 Employee
• Contact Center Representative

  • Mar 2022 - Present

Transcosmos Ltd
• Vietnam
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee
• Senior Customer Service Representative

  • Dec 2020 - Mar 2022


American Express

• United States
• Financial Services
• 700 & Above Employee

• Customer Care Professional

  • 2016 - 2017

  *Attracting potential customers by answering product and service questions; suggesting information about other products and services. *Opening customer accounts by recording account information. *Maintaining customer records by updating account information. *Resolving product or service problems by clarifying the customer's complaint. *Attracting potential customers by answering product and service questions; suggesting information about other products and services. *Opening customer accounts by recording account information. *Maintaining customer records by updating account information. *Resolving product or service problems by clarifying the customer's complaint.



BAH Immigration and Nationality Office Hungary

• Refugee Administrator

  • 2015 - 2015

  * Examining passports * Conducting interviews * Taking fingerprints * Writing reports * Examining passports * Conducting interviews * Taking fingerprints * Writing reports



Cobalt Ground Solutions Ltd and Air France Services Ltd United Kingdom

• Passanger Services Agent

  • 2008 - 2014

  *boarding leader, managing 3-6 people on a regular basis * Delivering high standard customer service to passengers * Taking care of people with special access needs, and unaccompanied children * Solving flight/booking related problems *boarding leader, managing 3-6 people on a regular basis * Delivering high standard customer service to passengers * Taking care of people with special access needs, and unaccompanied children * Solving flight/booking related problems



Buckinghamshire New University United Kingdom

• Security Officer, Assistant Manager

  • 2005 - 2008

  * Coaching and providing job support to new recruits, * Providing customer support, handling customer/students/staff inquiries * Developing a strong ability to gather, extract and use information effectively by using computerised admin tools * Assisting direct manager by writing activity reports and coordinating roster * Coaching and providing job support to new recruits, * Providing customer support, handling customer/students/staff inquiries * Developing a strong ability to gather, extract and use information effectively by using computerised admin tools * Assisting direct manager by writing activity reports and coordinating roster