Experience

Coupa Software

• United States
• Software Development
• 700 & Above Employee

• Sr. Manager, Technical Program Management Cloud Operations

  • Sep 2020 - Present

• Manager, Cloud Operations EMEA

  • Jan 2018 - Sep 2020



Primetrack AG

• Switzerland
• Information Technology & Services
• 1 - 100 Employee

• Deputy Head of the System Engineering

  • Feb 2014 - Dec 2017

  Plan, build and maintenance of • Server and telecommunication infrastructure of our different customers (SMEs) as well as our internal infrastructure • Server/client networks (WAN, LAN) with Windows (Server 2008-2012 R2, Exchange, WSUS, Active Directory Services, XP – 8.1) • VMware vSphere 5.x environments, • Sophos UTM Firewall inclusive HA Clusters, Side2Side VPN • Backup concepts • Implementation of new technologies ( e.x Nutanix) Plan, build and maintenance of • Server and telecommunication infrastructure of our different customers (SMEs) as well as our internal infrastructure • Server/client networks (WAN, LAN) with Windows (Server 2008-2012 R2, Exchange, WSUS, Active Directory Services, XP – 8.1) • VMware vSphere 5.x environments, • Sophos UTM Firewall inclusive HA Clusters, Side2Side VPN • Backup concepts • Implementation of new technologies ( e.x Nutanix)



Novartis

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• IT-Supporter

  • Feb 2011 - Feb 2014

  Novartis International IT Support • Domain und Exchange account administration • Network share Administration • Software administration • Support responsible for branch Bermuda + Luxembourg • Support of end-user software (Windows XP/7, MS Office XP/2007/2010, Lotus Notes 7/8.5, internal pharmaceutical applications, internal HR applications, Citrix Metaframe, Microsoft Lync 2010, MS Communicator 2007) • Hardware support (Dell/Lenovo/Apple Notebooks, Dell/HP/Lenovo Workstations, iPad/iPhone/Blackberry/Windows Phone, HP MFP printer) • Usage of common helpdesk tools(Incident Management with BMC Remedy, Remote Support via Offer Help and Bomgar) • Customer contact in german and english • 24/7 support incl. stand-by duty Show less



CTC Analytics AG

• IT Support / Sachbearbeiter

  • Jul 2008 - Jan 2011



Ciba AG

• Education Team/Change Managment

  • Sep 2007 - Jun 2008



Extratel AG

• Technischer Call Center Agent

  • Sep 2004 - May 2007