Territory Account Manager

• Jan 2023 - Present

Territory Account Manager

• Jun 2021 - Dec 2022

Senior Account Manager

• Nov 2019 - Jun 2021

• Established and enforced sales goals to boost team success. • Trained and supported junior account management professionals to increase company revenue. • Negotiated contracts, closed agreements and supported sales team in new product launches. • Researched and secured new accounts within assigned territory to increase sales and profitability. • Worked closely with executive team to outline company goals and transfer goals to account holders. • Consistently ranked in top 5% of total sales throughout the state of Ohio on a monthly basis. • October of 2020 ranked #79 out of 734 total offices in state of Ohio. • March of 2021 ranked #41 out of 734 total offices in state of Ohio. Show less

Inside Sales Representative

• Mar 2018 - May 2019

• Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome. • Awarded for driving top line revenue growth and sustaining high level of achievement. • Exceeded daily customer call quota by 125% by measuring input against goal and holding self accountable. • Cultivated and strengthened customer relationships to drive revenue growth. • Top 2% of sales revenue from October of 2018 through February of 2019 • Educated customers on product features and technical details to highlight benefits. Show less

Retail Business Consultant

• Jun 2016 - Mar 2018

• Provided targeted input on staffing and business management plans to optimize implementation and day-to-day oversight. • Liaised between Management and Floor Level teams to orchestrate smooth application of new company policies. • Engaged positively with each customer, providing professional and polite support for sales and service needs. • Consistently rated in top 2% to 5% in Foundation Four sales. • Regularly recognized for achieving top 5% in regional sales. • Contributed to highest volume sales in Northeastern Ohio region. Show less

Field Sales Representative

• Jun 2013 - Nov 2013

• Tracked market conditions, trends and competitive product activities, launched strategic corporate brand marketing initiatives and drove promotional initiatives that boosted sales. • Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions. • Managed and owned pipeline of regional clients, generated leads and sales by networking and by cold-calling new prospects and followed up with current customers. • Built expert product knowledge by attending educational events, establishing personal networks, participating in professional events and by studying and applying products. • Drove sales of company products and services by meeting with customers using strategic and organized approach. • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success. Show less

Administrative Assistant

• Aug 2008 - Jan 2013

• Oversaw aspects of data management for CRM programs and proprietary database to include updates and backup, report generation and troubleshooting or repair service requisition. • Automated office operations while managing payroll, accounts payable and receivable, customer correspondence, record tracking and data communications. • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. • Addressed internal and customer-related issues each day and affected strategic resolutions. • Improved productivity initiatives, coordinating itinerary and scheduling appointments. • Assessed, optimized and elevated operations to target current and expected demands. Show less

Management Assistant

• Nov 2006 - Mar 2008

• Managed needs of consumers through sales, marketing, and customer service while meeting daily operations and financial responsibilities of multiple branch offices. • Consistently exceeding performance standards while actively engaging in management responsibilities and promoting products on individual and corporate levels. • Top 5 employee in Fort Worth territory (Approximately 300 employees in territory). • Top 5% in Texas region. • Top 5% in sales monthly for Cleveland West region. • Top 15% in sales monthly for Northeastern Ohio region. • Increased marketing leads by 300%. • Received Top Gun award for promotion due to established sales and marketing. Show less