Experience

The Home Depot Pro

• 100 - 200 Employee

• Merchandise Planner

  • 2019 - Present

  Jacksonville, Florida Area ▪ Support for manual and START inventory control requests for sales and merchandising departments ▪ Work with various departments to identify, quantify and communicate workflow status for pending inventory control requests and work to resolve open requests



CSX

• United States
• Rail Transportation
• 700 & Above Employee

• E-Commerce Manager

  • 2014 - 2018

  Jacksonville ▪ Manager of electronic data interchange, ShipCSX and other related technical products ▪ Provide customer support for both external and internal customers by troubleshooting, researching, analyzing and coordinating with other departments to resolve customer needs ▪ Provide training, implementation of new processes and follow-up support to external and internal customers ▪ Develop and present e-commerce product demonstrations to both internal and external customers including webinars… Show more ▪ Manager of electronic data interchange, ShipCSX and other related technical products ▪ Provide customer support for both external and internal customers by troubleshooting, researching, analyzing and coordinating with other departments to resolve customer needs ▪ Provide training, implementation of new processes and follow-up support to external and internal customers ▪ Develop and present e-commerce product demonstrations to both internal and external customers including webinars, or traveling to customer site visits, industry forums, and workshops Show less



CSX Intermodal Terminals, Inc.

• Truck Transportation
• 200 - 300 Employee

• System Support Analyst

  • 2003 - 2014

  Jacksonville, Florida Area ▪ Assist terminal managers by remotely managing more than 30 intermodal terminals across the network ▪ Serve in the capacity as internal customer service for CSXT and intermodal network operations ▪ Works closely with multiple departments to identify, analyze and resolve function specific application and hardware issues ▪ Investigate, resolve, and respond to field operations and headquarters personnel calls/inquiries on data quality-related problems ▪ Monitor daily integrity at… Show more ▪ Assist terminal managers by remotely managing more than 30 intermodal terminals across the network ▪ Serve in the capacity as internal customer service for CSXT and intermodal network operations ▪ Works closely with multiple departments to identify, analyze and resolve function specific application and hardware issues ▪ Investigate, resolve, and respond to field operations and headquarters personnel calls/inquiries on data quality-related problems ▪ Monitor daily integrity at assigned terminals by proactively detecting data error patterns and recommending corrective action to field operations and headquarters personnel.

• Customer Account Specialist

  • 1998 - 2003

  Jacksonville, Florida Area ▪ Customer service focused job using CSX systems to expedite waybills for CSX customers ▪ Using the mainframe, EDI information, ShipCSX to help customers with billing problems ▪ Collection of accounts payable to CSX Intermodal Terminals ▪ Resolve issues with customer disputes on accounts payable