Benjamin Dussart
Director of Sales Luxury at Steigenberger Icon Wiltcher's- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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German Limited working proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Patricia Silvestre
Great analytical skills, by far the best account manager I had. Very pro-active and results driven, understands customer requirements quickly and is a great support between the customer and hotels.
Mouncef Bencherif
I would to take a moment in saying that Benjamin is an exceptional individual with very strong work ethics. Our key clients have always been impressed with his level of commitment and delivery. Benjamin seriously has outstanding commercial skills set, which have always been crucial for both our clients and our owners group. I would absolutely employ Benjamin as he is genuinely what any company needs right now. Benjamin is truly a remarkable professional as I have always been particularly impressed with how thorough and pro-active Benjamin is with his colleagues. He worked really well with his peers and leaders by providing a strong and efficient commercial analysis of our client's requests. I highly recommend Benjamin for being such a talented sales professional as his values together with his commercial abilities will make a significant difference in any company. Benjamin is simply unique.
Patricia Silvestre
Great analytical skills, by far the best account manager I had. Very pro-active and results driven, understands customer requirements quickly and is a great support between the customer and hotels.
Mouncef Bencherif
I would to take a moment in saying that Benjamin is an exceptional individual with very strong work ethics. Our key clients have always been impressed with his level of commitment and delivery. Benjamin seriously has outstanding commercial skills set, which have always been crucial for both our clients and our owners group. I would absolutely employ Benjamin as he is genuinely what any company needs right now. Benjamin is truly a remarkable professional as I have always been particularly impressed with how thorough and pro-active Benjamin is with his colleagues. He worked really well with his peers and leaders by providing a strong and efficient commercial analysis of our client's requests. I highly recommend Benjamin for being such a talented sales professional as his values together with his commercial abilities will make a significant difference in any company. Benjamin is simply unique.
Patricia Silvestre
Great analytical skills, by far the best account manager I had. Very pro-active and results driven, understands customer requirements quickly and is a great support between the customer and hotels.
Mouncef Bencherif
I would to take a moment in saying that Benjamin is an exceptional individual with very strong work ethics. Our key clients have always been impressed with his level of commitment and delivery. Benjamin seriously has outstanding commercial skills set, which have always been crucial for both our clients and our owners group. I would absolutely employ Benjamin as he is genuinely what any company needs right now. Benjamin is truly a remarkable professional as I have always been particularly impressed with how thorough and pro-active Benjamin is with his colleagues. He worked really well with his peers and leaders by providing a strong and efficient commercial analysis of our client's requests. I highly recommend Benjamin for being such a talented sales professional as his values together with his commercial abilities will make a significant difference in any company. Benjamin is simply unique.
Patricia Silvestre
Great analytical skills, by far the best account manager I had. Very pro-active and results driven, understands customer requirements quickly and is a great support between the customer and hotels.
Mouncef Bencherif
I would to take a moment in saying that Benjamin is an exceptional individual with very strong work ethics. Our key clients have always been impressed with his level of commitment and delivery. Benjamin seriously has outstanding commercial skills set, which have always been crucial for both our clients and our owners group. I would absolutely employ Benjamin as he is genuinely what any company needs right now. Benjamin is truly a remarkable professional as I have always been particularly impressed with how thorough and pro-active Benjamin is with his colleagues. He worked really well with his peers and leaders by providing a strong and efficient commercial analysis of our client's requests. I highly recommend Benjamin for being such a talented sales professional as his values together with his commercial abilities will make a significant difference in any company. Benjamin is simply unique.
Credentials
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Consulting Foundations
LinkedInJun, 2020- Nov, 2024 -
Social Media Marketing
HubSpot AcademyDec, 2020- Nov, 2024
Experience
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THE WILTCHER'S | A Steigenberger Icon Hotel
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Belgium
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Hospitality
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1 - 100 Employee
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Director of Sales Luxury
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Aug 2022 - Present
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Key Account Manager
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Jun 2017 - Present
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Shangri-La Group
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Hong Kong
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Hospitality
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700 & Above Employee
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Sales Manager
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Jun 2015 - Jun 2017
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Sales Executive
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Oct 2014 - Jun 2015
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Sales Coordinator
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Apr 2013 - Sep 2014
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In Room Dining
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Oct 2011 - Apr 2013
• 24hr Room Service: Acting as Team Leader, Responsible for Order Control; Service Performance. Supervision of Commis & Interns; Room Inspections.• Overnight duty: In-charge of Food & Beverage orders, Doorknob orders, Morning Reports.
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Grand Hyatt Shanghai
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China
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Hospitality
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1 - 100 Employee
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Sales & Marketing Intern
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Mar 2010 - Aug 2010
• Convention Services: Responsible for the overall Group Coordination post-contract (pre-event, on site, post event). - In-charge: Preparing the internal group resume, hosting the Pre-conference with the organizer, finalizing meeting arrangements, issuing BEOs, Billing Review. - Main contact for the client and internally. Liaising with F&B: Banquet Manager and Restaurant Manager) and Rooms Division (Front Office Manager, Reservation Manager, Chief Concierge). • MICE Sales: data inputting for prospect groups, preparing and reviewing proposals, interacting with Sales Manager, Revenue Manager and Reservation Manager to set rates in order to formulate contracts.• Corporate Sales: Analysis and Review of the Performance of Corporate accounts, preparing RFP for next year’s key accounts, Benchmarking competing Hotels.
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Food & Beverage Trainee
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Jun 2009 - Jul 2009
• Pool Bar Service• Banquet Service: Waiter for “Event of a lifetime” 1400 pax • Pool Bar Service• Banquet Service: Waiter for “Event of a lifetime” 1400 pax
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Park Hyatt Paris Vendôme
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France
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Hospitality
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100 - 200 Employee
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Operations Trainee
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Jul 2007 - Dec 2007
• Pastry: Commis. Mise en place for the lounge and the Gastronomic Restaurant (1 Michelin Star). Trolley preparation for Afternoon Tea and Mignardise. Amenities and Room Service orders.• Service: Les Orchidées, restaurant - lounge, lies at the heart of the hotel. Runner/ Commis / Waiter / Extra. • Pastry: Commis. Mise en place for the lounge and the Gastronomic Restaurant (1 Michelin Star). Trolley preparation for Afternoon Tea and Mignardise. Amenities and Room Service orders.• Service: Les Orchidées, restaurant - lounge, lies at the heart of the hotel. Runner/ Commis / Waiter / Extra.
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Trainee
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Jul 2005 - Jul 2005
• Purchasing: Checking, Storing and Dispatching deliveries.• Housekeeping & Minibar Service: Houseman, Minibar Refuelling and Controlling• Banquet Kitchen: Mise en Place and Buffet Preparation• Breakfast Service: Buffet Service. Service Runner. • Purchasing: Checking, Storing and Dispatching deliveries.• Housekeeping & Minibar Service: Houseman, Minibar Refuelling and Controlling• Banquet Kitchen: Mise en Place and Buffet Preparation• Breakfast Service: Buffet Service. Service Runner.
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Kitchen Commis
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Jul 2004 - Aug 2004
• Kitchen: Commis. Mise en place Cold Kitchen. Setting of the Amuse bouche. • Kitchen: Commis. Mise en place Cold Kitchen. Setting of the Amuse bouche.
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Education
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2007 - 2011
Ecole Hôtelière de Lausanne
Bachelor of Science, Hospitality Management -
2019 - 2020
Cornell University
Hotel Real Estate Investments & Asset Management Certificate, Real Estate Development -
2003 - 2006
Saint John's International School of Waterloo, Belgium
International Baccalaureat, Economics, Chemistry, English, French, German
Community
