Experience

Design Futures

• Australia
• Design Services
• 1 - 100 Employee

• Founder/Design Recruiter

  • Apr 2020 - 3 years 9 months

  Melbourne, Victoria, Australia

• Co Organiser

  • Jul 2019 - 4 years 6 months

  Melbourne, Australia Design futures is a community of 4000+ Melbourne-based Human Centred Design professionals. We are about connecting design thinkers and doers, exploring new technologies and sharing knowledge and best practices through engaging events. https://www.meetup.com/designfutures/



Creative Recruiters

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Mar 2020 - Mar 2020

  Melbourne, Victoria, Australia Our mission is too ‘keep recruitment simple’. Creative Recruiters provides businesses with creative, digital and marketing Talent such as graphic and digital designers, CX, UX & service designers, Product owners, front end developers, digital marketing, content producers and copywriters, brand strategy and account service roles. We are ranked the Most Socially Engaged Boutique Recruitment Agency by LinkedIn across Australia and New Zealand. For your business, this means access to… Show more Our mission is too ‘keep recruitment simple’. Creative Recruiters provides businesses with creative, digital and marketing Talent such as graphic and digital designers, CX, UX & service designers, Product owners, front end developers, digital marketing, content producers and copywriters, brand strategy and account service roles. We are ranked the Most Socially Engaged Boutique Recruitment Agency by LinkedIn across Australia and New Zealand. For your business, this means access to the largest and most engaged candidate talent pool in the region. We work at the heart of the creative, digital and marketing community, connecting talented individuals with rewarding careers. That means working closely with a wide variety of industries including design studios, digital agencies, advertising and marketing agencies and the corporate sector including, but not limited to, government, not for profit, social enterprise, retail and financial services. Our vision? That every creative, digital and marketing person and business will thrive from partnering with Creative Recruiters. Show less



Aquent

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Talent Specialist (UI, UX, CX & Service Design)

  • May 2018 - Mar 2020

  Melbourne, Australia Talent Specialist across UI, UX, CX & Service Design based out of Melbourne. Working for Aquent (Incorporating Firebrand Talent & Vitamin T) Purely talent focused I can provide great market insights, career progression support, industry event info and client / studio recommendations. I'm interested in discovering what's lacking in the industry and finding ways to better connect people to create an awesome tight nit community within the space. Always looking to… Show more Talent Specialist across UI, UX, CX & Service Design based out of Melbourne. Working for Aquent (Incorporating Firebrand Talent & Vitamin T) Purely talent focused I can provide great market insights, career progression support, industry event info and client / studio recommendations. I'm interested in discovering what's lacking in the industry and finding ways to better connect people to create an awesome tight nit community within the space. Always looking to connect and meet new people. So please feel free to reach out bdokter@aquent.com --- Aquent (Incorporating Vitamin T and Firebrand Talent) has two offices here in Australia (Sydney & Melbourne); and we are part of a global company so have great access to international clients, networks and market insights. Clients come to us for insights – not just resumes and folios; and the talent we represent are the best in the market, we work with them to expand their skills, develop their careers and land their dream jobs. Our businesses are immersed within the digital, innovation and creative sectors. Show less



Wheelys Melbourne

• Retail
• 1 - 100 Employee

• Strategic Advisor

  • Oct 2016 - Aug 2018

  Melbourne, Australia Shareholder and advisor to the board of Wheelys Melbourne. Helping the business grow and establish it's self as a major player in the mobile coffee space. Bought out by Kaffeine Inc in 2018.



TheCarTest

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Co-Founder

  • Sep 2016 - Apr 2018

  Melbourne, Australia TheCarTest is an automotive marketplace that provides new car buyers with access to trusted mobility advice. Buyers can select from a short list of cars that they love for a 3-7 day 'try before you buy’ test drive experience. Our soon to be launch Cartest app will bring simplicity and emotion back into the car buying process.



Carhood

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Experience Manager

  • Jul 2015 - Aug 2016

  Melbourne, Australia Working to change the car rental and airport parking industry. Building consumer experience from the ground up. I oversaw customer service, customer satisfaction, claims management and social media. Development of SOPs and reporting functions for claims and customer service. I also assisted with corporate insurance policies and the product management of online/web development.



Jemena

• Australia
• Utilities
• 700 & Above Employee

• Customer Engagement Team Leader

  • Feb 2012 - Dec 2015

  Working on the Smart meter project managing a team of 10 CEC's responsible for arranging installations for commercial and residential customers, managing high level complaints and developing and improving processes to maximise the number of appointments and installations across multiple vendors. various reporting and analysis of data to identify areas for improvement. coaching and development of staff.



Aegis Services Australia

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Liaison Officer

  • Mar 2010 - Feb 2012

  Melbourne, Australia Working on the myki project managing all escalations from both front and back of house teams. generating reports and analysing data to identify trends. providing coaching and support to staff.