Daily Rental & Fleet Maintenance Controller

• Sep 2021 - Present

Fleet Maintenance Controller

• Jan 2020 - Sep 2021

Service Reception Manager

• Aug 2018 - Jan 2020

Responsible for maximising sales by closing business on an ongoing basis; meeting the department and company objectives. Monitoring utilization of projects and efficiency of employees and ensuring customer problems are solved quickly. Building relationships with suppliers, companies and clients and making sure follow-ups on customers for contract renewals are made. Developing programs to attain maximum customer satisfaction and implementing annual business plan for the department. Responsible for maximising sales by closing business on an ongoing basis; meeting the department and company objectives. Monitoring utilization of projects and efficiency of employees and ensuring customer problems are solved quickly. Building relationships with suppliers, companies and clients and making sure follow-ups on customers for contract renewals are made. Developing programs to attain maximum customer satisfaction and implementing annual business plan for the department.

Service Reception Manager

• Dec 2016 - Aug 2018

Responsible for directly managing a team of 5 people and indirectly 8 technicians. Co-ordinating with other Managers to ensure that set targets are achieved monthly and quarterly. Activities include dealing with complaint customers, monitoring customer satisfaction, reviewing revenue for department and increasing sales, forecasting targets for department monthly and quarterly. Responsible for directly managing a team of 5 people and indirectly 8 technicians. Co-ordinating with other Managers to ensure that set targets are achieved monthly and quarterly. Activities include dealing with complaint customers, monitoring customer satisfaction, reviewing revenue for department and increasing sales, forecasting targets for department monthly and quarterly.

Used Car Preparation Supervisor/Controller

• Jan 2016 - Dec 2016

Responsible for managing team of 9 people as well as updating clients on the progress of preparation vehicles. Activities include allocating jobs to technicians, carrying out body estimates on all prestige vehicles & quality checking repairs. Responsible for managing team of 9 people as well as updating clients on the progress of preparation vehicles. Activities include allocating jobs to technicians, carrying out body estimates on all prestige vehicles & quality checking repairs.

Senior Customer Service Advisor

• Sep 2012 - Jan 2016

Responsible for delivering an enhanced customer experience for automotive servicing and repairs, while increasing the company’s revenues through increased sales. Activities include managing client communications, offering advice and guidance, logging and progressing work required, resolving queries and ensuring service offered exceeds customer expectations. Workshop Controller leading a team of 2 technicians for an ‘Express Fit on Demand’ service for waiting customers. Scheduling and allocating jobs to technicians within the team, progressing work undertaken, monitoring efficiency and quality to ensure performance is to the highest standards. Senior Service Advisor leading a team of 3 Service Advisor's to ensure giving exceptional customer service and ensuring performance and targets are achieved regularly. Show less

Customer Service Executive

• Apr 2012 - Sep 2012

I worked here for a short period of time as a Customer Service Executive discussing with customers the issues that they are currently facing and finding a way to resolve them in a timely and professional manner. This role was demanding but rewarding as i was able to make customers feel like someone was able to resolve there issues with made them feel more comfortable with the service i was providing and customer satisfaction. I worked here for a short period of time as a Customer Service Executive discussing with customers the issues that they are currently facing and finding a way to resolve them in a timely and professional manner. This role was demanding but rewarding as i was able to make customers feel like someone was able to resolve there issues with made them feel more comfortable with the service i was providing and customer satisfaction.

Apprentice/IMI Accredited Technician

• Mar 2006 - Apr 2012

Responsibilities included BMW car service inspection and repair, new car pre- delivery vehicle checks and the general condition of work-bays. Competitor for the Apprenticeship Challenge award 2008 Consistently overachieved in apprenticeship efficiency performance rating One of the apprenticeship team who regularly achieved the cleanliness bonus Received technician of the month award on several occasions Recognized by management for superior performance on several occasions Selected to be interviewed for OFSTED National Standards inspection Show less