CEO Customer Experience Officer

• Jul 2020 - Present

Podcast Host

• Dec 2021 - Present

Podcast to talk about customer experience in the world today. We are interviewing anyone who wants to contribute to the conversation and help other people find different ways to increase their customer experience in their business.

Operations Manager

• Dec 2018 - Jan 2020

• Train, mentor, coach and support high-performing team.• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability• Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives• Managed daily operations, including supervising multiple team members across 2 locations• Vendor management, pricing, & inventory planning• Diversify company by introducing new categories• Implemented policies and standard operating procedures for continuous improvement.• Devised, deployed and monitored processes to boost long-term business success and increase profitlevels.• Sourced vendors, built relationships and negotiated prices.• Purchased new products and oversaw inventory stocking and availability.• Generated weekly, monthly, quarterly and yearly reports on purchasing operations.

Regional Installation Manager

• 2016 - Nov 2018

• Coordinating scheduling between multiple stores• Sourcing out parts for damage claims and assisting with customer challenges• Planned and executed training for 54 employees across multiple locations• Monitored multiple databases to keep track of inventory across 7 locations• Responsible for recruiting, training, developing staff and ongoing performance evaluating• Conducting Bi weekly on site store audits of eight stores. Follow up meeting with General Managers• Resolved problems, improved operations and provided exceptional service.• Created plans and communicated deadlines to ensure projects were completed on time.• Adjusted procedures as needed to maximize department effectiveness.

Purchasing Manager

• 2010 - 2016

• Drive business development by researching and processing inventory purchases as well managingcustomer accounts• Directed daily operations including financial, employee relations, supply chain management, inventorycontrol and customer service to generate optimal revenue streams for business• Vendor management• New product listings and pricing negotiations• Managed inventory needs for multiple locations and distribution division• Implemented process improvements that increased turns of inventory 50%• Sourced vendors, built relationships and negotiated prices.

General Manager Operations

• 2010 - 2016

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.• Address customer inquiries, resolve challenges.• Enhanced operational efficiency and productivity by managing budgets, accounts and scheduling.• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.• Customers and suppliers through continual communication and follow-up.• Drove year-over-year business growth while leading operations, strategic vision and long-rangeplanning.• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track withgrowth plans.• Increased net profit over 5 years by promoting Employee retention, managing costs, andpositive customer experience.

Assistant Manager

• 2006 - 2010

• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.• Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.• Mentored 3-member sales team in applying effective sales techniques and delivering top-notch customer service.• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.• Helped with planning schedules and delegating assignments to meet coverage and service demands.

Supervisor

• 2002 - 2006

• Monitored inventory health, inventory variance, merchandising, and overall sales floor leadership• Responsible for new employee training and team development programs• Communications liaison with district management• Viewpoint committee chairman• Installing mobile electronics into automobiles • Monitored inventory health, inventory variance, merchandising, and overall sales floor leadership• Responsible for new employee training and team development programs• Communications liaison with district management• Viewpoint committee chairman• Installing mobile electronics into automobiles