Experience

TBA Group

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Primary Support Desk Analyst at TBA Group

  • May 2018 - Present



Williams Commerce

• United Kingdom
• Software Development
• 1 - 100 Employee

• e-Commerce Web Support Engineer

  • Mar 2015 - May 2018

  Responsible for supporting Magento and .NET e-commerce websites. Work involves managing the helpdesk and delegating support tickets to other agents and developers in two remote offices. Support websites built on Linux and Windows servers, diagnose application faults in CMS and integration issue with ERPs. Currently use Jira Service Desk and Hipchat to track support calls and respond to SLAs. Responsible for supporting Magento and .NET e-commerce websites. Work involves managing the helpdesk and delegating support tickets to other agents and developers in two remote offices. Support websites built on Linux and Windows servers, diagnose application faults in CMS and integration issue with ERPs. Currently use Jira Service Desk and Hipchat to track support calls and respond to SLAs.



Safeware Quasar

• Edwalton, Nottingham, UK

• Application Technical Support

  • Jul 2014 - Mar 2015

  Responsible for the support, configuration and diagnosis of the firm’s bespoke web/client applications for the chemical industry. Work entailed using remote access to the client’s server or with Safeware’s hosted environment, organising new installations on a premise or hosted environment and building test-bed servers to test new upgrades. Responsible for the support, configuration and diagnosis of the firm’s bespoke web/client applications for the chemical industry. Work entailed using remote access to the client’s server or with Safeware’s hosted environment, organising new installations on a premise or hosted environment and building test-bed servers to test new upgrades.



Rothera Dowson

• United Kingdom
• Law Practice

• IT Assistant

  • Jul 2010 - Jul 2014

  My primary role is being 1st and 2nd line IT support for the firm's network, software and IP telephone system. I manage user's network, email accounts and monitor server performance and usage. I have specific roles to manage the Anti-virus, Legal form software and Intranet, but also help to maintain the rest of the network. The firm has specialised solicitor software for holding a client's details and correspondence letters, forms and documents. I support the user with enquiries with this software as well as maintaining the database when changes have be made, for example, change in Legal Aid fees for billing purposes. There have been several IT projects that I have been given a major role in planning, organising and implementing. I organised the replacement of the telephone system in the 5 branches and maintain the links between the branches that are spread across Nottingham. I researched various CRM software and selected the one that fitted the purposes of the firm the best. I then installed and trained staff to use the software. I planned, designed and implemented the firm's Intranet using CMS software with extensive use of PHP, MySQL and CSS. Other programming tasks involve programming Word Macros to simplify the printing of documents on letterhead and coloured paper. Show less



Bourne Grammar School

• Education Administration Programs
• 1 - 100 Employee

• ICT Teacher

  • Aug 2004 - Dec 2009

  Taught ICT and Computing for students between 11 and 18 yrs old, covering KS3, GCSE ICT and A-Level ICT and Computing. Taught ICT and Computing for students between 11 and 18 yrs old, covering KS3, GCSE ICT and A-Level ICT and Computing.



King Edward VII School, Melton Mowbray

• Melton Mowbray, Leicestershire

• ICT Teacher

  • Aug 2000 - Aug 2004

  ICT teacher for the age range 14-18. Course taught were: GNVQ ICT, CISCO CCNA, A-Level ICT. Exam coursework moderator for AQA (AS level - ICT). ICT teacher for the age range 14-18. Course taught were: GNVQ ICT, CISCO CCNA, A-Level ICT. Exam coursework moderator for AQA (AS level - ICT).