Benjamin Cornell

Client Success Manager at Search Nurture
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Location
Lewiston, Idaho, United States, US

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5.0

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Julian H. DiVietro

Ben Cornell happens to be the trailblazer in creating the role that what we now call the client relationship manager here at Improove. I have been working with Ben since the day he arrived at Improove. He is an outstanding individual, hardest working person in the room, all while juggling being a super dad and husband at home. He is a very personable stand up guy that engages with all clients at any level from Csuite to owners to analysts. Ben can collaborate effectively across teams, problem solve client needs and wants, create fantastic rapport & relationships while securing New clients & upsell opportunities. He is one of the most proactive hard working individuals I have ever met. An absolute standout on any team. And frankly, really enjoyable to work with.

Calleah Johnson

In the realm of recommendations, Ben sets the Client Relationship Manager Gold Star Standard. His impact as an exceptional CRM has been truly invaluable and his contributions are already deeply missed. Ben is an unstoppable force in his role – more than just a manager, he's a relationship architect. His profound understanding of clients and their businesses, coupled with his attentive listening, translates seamlessly into actionable brainstorming sessions, strategic next steps, and innovative strategies. He has a talent for recognizing opportunities that others might miss, using revenue generation and process improvement as prime examples. Collaboration is inherently woven into Ben's approach. His skillful brainstorming and ability to rally the team have not only increased productivity but also fostered a sense of unity among us. His admirable drive to learn and adapt fuels his continuous growth; if there's something he doesn't know, consider it a personal mission for him to master. I'm excited to see him apply his dedication and expertise to new horizons. He's not just a colleague; he's a trailblazer who has indelibly shaped our approach to client relationships, innovation, and team synergy. Ben's aspirations reach far beyond the sky – he's aiming higher, and I'm confident he'll reach those heights and beyond.

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Credentials

  • BrightEdge Professional Certification
    BrightEdge
    Mar, 2023
    - Sep, 2024

Experience

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Client Success Manager
      • Oct 2023 - Present
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Client Relationship Manager
      • May 2022 - Oct 2023

      -Built lasting customer relationships and trust by assessing needs and promoting solutions - leading to increased retention and annual revenue. -Created client roadmaps that established clear client expectations during the onboarding process. -Optimized and oversaw processes among an SEO team that decreased potential client churn. -Conduct quarterly/annual business reviews with C-Level executives and stakeholders to strategize for upcoming business initiatives and expansion opportunities. Show less

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Client Success Manager
      • Sep 2021 - May 2022

      -Oversaw day-to-day operations and assisted in challenge resolution to reduce client churn. -Collected service feedback from clients to help develop new approaches with the SEO team that mitigate retention barriers. -Analyzed performance attributed to Link Building and Content strategies to highlight wins or make necessary strategy shifts. -Fostered inclusive and progressive work culture to boost employee morale and satisfaction with recognition and continuing education. -Oversaw day-to-day operations and assisted in challenge resolution to reduce client churn. -Collected service feedback from clients to help develop new approaches with the SEO team that mitigate retention barriers. -Analyzed performance attributed to Link Building and Content strategies to highlight wins or make necessary strategy shifts. -Fostered inclusive and progressive work culture to boost employee morale and satisfaction with recognition and continuing education.

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Mental Health Coordinator
      • Jun 2021 - Nov 2021

      -Employed evidence-based practices and communication skills to intervene in crisis situations. -Prepared mental health presentations that promote well-being for K-12 students and adults. -Helped children and adults develop coping skills to deal with specific triggers and stressful events. -Educated community members about local and national mental health resources and services available to them. -Raised funds and wrote grants for new programs and initiatives. -Employed evidence-based practices and communication skills to intervene in crisis situations. -Prepared mental health presentations that promote well-being for K-12 students and adults. -Helped children and adults develop coping skills to deal with specific triggers and stressful events. -Educated community members about local and national mental health resources and services available to them. -Raised funds and wrote grants for new programs and initiatives.

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Content Writer
      • May 2019 - Jul 2021

      -Strategized and composed written content to help increase clients' online organic footprint. -Conducted in-depth keyword research and stayed up-to-date on industry best practices and competitor content. -Evaluated data in Google Analytics, Search Console, SEMRush, and Ahrefs to measure content's impact. -Worked efficiently to meet the established deadlines while producing high-quality work. -Strategized and composed written content to help increase clients' online organic footprint. -Conducted in-depth keyword research and stayed up-to-date on industry best practices and competitor content. -Evaluated data in Google Analytics, Search Console, SEMRush, and Ahrefs to measure content's impact. -Worked efficiently to meet the established deadlines while producing high-quality work.

    • United States
    • Software Development
    • 700 & Above Employee
    • English Tutor
      • Oct 2018 - Jan 2021

Education

  • University of Idaho
    Bachelor of Arts - BA, English/Language Arts Teacher Education
    2014 - 2018

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