Experience

Launch Fulfillment

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Client Relationship Manager

  • Nov 2021 - Present

  United States Vision: Partner with Clients to simplify their shipping experience. Mission: Provide clients with the tools, knowledge, and experiences they need to manage their business. Primary Responsibilities: • Create, schedule, and execute process training and improvements. • Liaison between clients and the warehouse management team of process successes and failures to increase client success. • Perform quarterly department reviews to determine satisfaction and… Show more Vision: Partner with Clients to simplify their shipping experience. Mission: Provide clients with the tools, knowledge, and experiences they need to manage their business. Primary Responsibilities: • Create, schedule, and execute process training and improvements. • Liaison between clients and the warehouse management team of process successes and failures to increase client success. • Perform quarterly department reviews to determine satisfaction and efficiency. Communicate any feedback for internal discussion and process improvements • Create step-by-step software training guides. Show less



Chick-fil-A-Franchise

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Jun 2020 - Oct 2021

• Supervisor

  • Jan 2020 - Jun 2020

  Murray, Utah, United States

• Operations Lead

  • Nov 2019 - Jan 2020

  Murray, Utah

• Team Leader

  • Apr 2018 - Nov 2019



Progrexion

• United States
• Financial Services
• 500 - 600 Employee

• Affiliate Marketing Manager

  • Feb 2017 - Apr 2018

  Salt Lake City, Utah



Kruyer Dental

• United States
• Medical Practices
• 1 - 100 Employee

• Assistant Office Manager

  • Apr 2016 - Feb 2017

  Las Vegas, Nevada Area

• Corporate Trainer

  • Dec 2012 - Apr 2015

  Provo Deliver New Hire training and other departmental training programs; providing creative, effective classroom instruction, and real-time hands-on coaching. Facilitate learning via classroom instruction and on the job training; incorporating a variety of presentation methods and applications to accommodate adult learning styles. Mentor and certify MIT’s (Managers in Training) in the training process, to create and revise departmental procedures through process mapping. Assist… Show more Deliver New Hire training and other departmental training programs; providing creative, effective classroom instruction, and real-time hands-on coaching. Facilitate learning via classroom instruction and on the job training; incorporating a variety of presentation methods and applications to accommodate adult learning styles. Mentor and certify MIT’s (Managers in Training) in the training process, to create and revise departmental procedures through process mapping. Assist Operations Sales Coaches in carrying out performance measurements, monitoring, and evaluation of all telephone representatives on the Sales Floor. Selected as a member of the Tiger Team – in the opening of three call centers – in three different states.

• Sales Agent

  • Jul 2012 - Dec 2012

  Provo, Utah Area Provided an outstanding customer experience, by being an extremely talented Sales representative. Lead my team as one of the top tier telephone representatives, in selling credit repair service through problem solving and individually connecting with potential clients.



Response Marketing Group

• United States
• Advertising Services
• 1 - 100 Employee

• Team Lead

  • Feb 2011 - Aug 2012

  Provo, Utah Managed a team of thirty agents. I was responsible for the interviewing, training, and management of employees. Used leadership skills to motivate sales agents in order to increase sales totals.