Experience

TotalSim US

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• IT Manager

  • Jun 2018 - Present



Amazon Web Services (AWS)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Data Center Operations

  • Jan 2017 - Jun 2018



Lexis Nexis

• United States
• 200 - 300 Employee

• Datacenter Engineer

  • Nov 2015 - Jan 2017



Sedgwick Technology Solutions (formerly)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Support Specialist 2.5

  • Apr 2014 - Jul 2015



ben's computer systems

• Columbus, Ohio Area

• Owner / Business Infrastructure Consultant

  • Oct 2006 - Dec 2014

  Manage research and implementation of internally hosted web servers as well as renovating company web site Move outdated exchange service off site to Google Gmail hosting Replace end of life desktop environment with new hardware and seamlessly transition from Windows XP to Windows 7 operating system while maintaining all software compatibility and not losing any office productivity Manage the deployment of a remote application service to allow satellite offices access to the central application server Install various printers and plotters and configure them to work both locally as well as through the office network and online Provide remote tech support through RDP as well as through interoffice VNC Establish remote backup service to backup satellite offices to main office server as well as backing data up to a third party Business has shown steady growth and outperformed predictions each year.



Quick Solutions, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• ServiceNow Administrator / Business Analyst / SCCM Migration Specialist

  • Nov 2012 - Feb 2014

  Was responsible for managing, administrating, and developing Service-Now Prepared all client facing and internal deliverables that are technology related Designed solutions to enhancement requests by implementing workflows Designed service catalogs for project requests. Designed Templates for Service desk to stream line call taking documentation and reporting Drove the continuous improvements of our implementation methodology and service offerings based on client experiences Work with users to successfully migrate from existing Windows XP infrastructure to Windows 7 based infrastructure using System Center Configuration Manager (SCCM) Manage a group of technicians who perform migration data transfers Train IT field technicians to perform migrations with a 99% success rate Target failed automation based captures and schedule with the user to complete the process Audit the permissions of my department and streamline the process of permission request Assist in the transition to Lean IT from the existing model Maintain close user relationships and deliver excellent service Manage users Lotus Notes upgrades and migration to MS Outlook



ComResource

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Systems Administrator

  • Jan 2011 - Feb 2012

  Designed and implemented VOIP phone solutions for small to mid-size businesses Troubleshot issues with VOIP systems 3CX, Cisco CME, Avaya Set up a desktop deployment solution to image hundreds of desktops over a LAN Managed a Hyper-V system running 20+ virtual hosts Worked with Hitachi Data Systems SANs Monitored a managed services infrastructure of 75 clients Documented all products and changes in a web based ticketing system Wrote knowledge base articles for solutions to problems and communicate this to my team Worked with diverse customers with varying levels of technical knowledge and successfully explaining problems and solutions in easy to understand real world terminology. Successfully met all deadlines while managing multiple roles and responsibilities and exhibiting sound business ethics



Beach Manufacturing Company

• Network Administrator

  • Oct 2010 - Jan 2011



ITT Technical Institute

• Higher Education
• 700 & Above Employee

• Student

  • 2008 - 2010