Assistant Account Manager

• Jul 2022 - Present

Community Outreach Manager

• Jan 2020 - Apr 2020

Research And Policy Analyst

• Oct 2019 - Dec 2019

• Following the implementation of effective social media marketing activities and publication of popular articles and blog posts, I contributed to the company’s highest-ever annual donations results • I supported a variety of projects over this 3-month internship, including “Pigs for Poverty,” providing pigs and animal husbandry training in aid of local, mountain communities • Using effective diplomacy skills, I negotiated current and future policy objectives with Chinese Government Officials and local business leaders, gaining approval for project objectives and sponsorships through local businesses • I led all planning and organisation activities, including the recruitment of 40 temporary and volunteer staff, in the successfully delivery of the Shenzhen Santa Run fundraising project Show less

Generation UK Internship Programme

• Aug 2019 - Aug 2019

• Based on outstanding academic achievements and strong cultural fluency, I was selected to join the British Council’s prestigious ‘Generation UK’ programme in August 2019 • I offered research and policy assistance to a Shenzhen-based host NGO, focused on alleviating poverty amongst young women through educational/work programmes • In addition, I was also entrusted to co-manage the organisation’s annual fundraising event, focusing on organisational and promotional activities to gain sponsorship, raise awareness, and contribute to the event’s overall success Show less

Content and Marketing Volunteer

• Jun 2019 - Aug 2019

Marketing Intern

• Apr 2019 - Jun 2019

• I created effective web-based content in the form of informative blog articles and ad copy for a variety of products, and gained vast exposure to all ecommerce functions and daily, business operations • I provided enhanced customer service support, including managing orders and arranging the shipment of products • I created effective web-based content in the form of informative blog articles and ad copy for a variety of products, and gained vast exposure to all ecommerce functions and daily, business operations • I provided enhanced customer service support, including managing orders and arranging the shipment of products

PR and Government Affairs Intern

• Jan 2019 - Feb 2019

• I generated high quality political and government legislation related articles/reports for Japanese-based businesses and supported office-based operations in the arrangement of meetings, greeting visitors and handling incoming calls • I researched key issues and applied an up-to-date knowledge of Asia-Pacific legislation in the development of company blog content to update clients on company developments and political implications on businesses • I generated high quality political and government legislation related articles/reports for Japanese-based businesses and supported office-based operations in the arrangement of meetings, greeting visitors and handling incoming calls • I researched key issues and applied an up-to-date knowledge of Asia-Pacific legislation in the development of company blog content to update clients on company developments and political implications on businesses

Customer Service Representative

• Feb 2018 - Jan 2019

• Through effective time management and prioritisation, I effectively resolved a high volume of incoming enquiries, providing expert insurance advice in the issuing and cancellation of a variety of bespoke policies • I applied skilful diplomacy in the acquisition of overdue payment arrears, communicating with customers directly to identify issues and develop mutually beneficial solutions to complex payment disputes • In addition, I provided accurate and timely administrative assistance to a variety of business stakeholders Show less

Customer Service Representative

• Jun 2016 - Jan 2018

• Having built a thorough understanding of company systems and processes, I offered exceptional, 1st line support to the bank’s customers • I adopted a sympathetic and responsive approach in the resolution of customer complaints, conducting thorough investigations into all queries and exercising discretion in compensation • Having built a thorough understanding of company systems and processes, I offered exceptional, 1st line support to the bank’s customers • I adopted a sympathetic and responsive approach in the resolution of customer complaints, conducting thorough investigations into all queries and exercising discretion in compensation

Customer Service Representative

• Mar 2014 - May 2016

• In managing a high volume of incoming customer enquiries related to water mains, parking, personal care, and lost and found pets services, I met exacting standards of customer service • I upheld all local authority guidelines and company policies in the delivery of quality customer service support • In managing a high volume of incoming customer enquiries related to water mains, parking, personal care, and lost and found pets services, I met exacting standards of customer service • I upheld all local authority guidelines and company policies in the delivery of quality customer service support

Private English Tutor

• Jan 2013 - Feb 2014

I delivered face-to-face and virtual English lessons to globally based, non-native speakers, developing bespoke lessons to cater to the individual goals and requirements of each client. I delivered face-to-face and virtual English lessons to globally based, non-native speakers, developing bespoke lessons to cater to the individual goals and requirements of each client.