Experience

INTRALOT Germany GmbH

• Germany
• Information Technology & Services
• 1 - 100 Employee

• Head Of Customer Support

  • Mar 2021 - Present



Self-employed

• Derivatives Trader

  • Jun 2020 - Present

  • Successful creation of trading mandate and structured trading approach on various traditional and nontraditional financial assets. • Quantitative and qualitative analysis of economic news and key market drivers. • Technical assessment of price action to identify correlation with market fundamentals and exploit price misalignment.



Amazon

• United States
• Software Development
• 700 & Above Employee

• People Manager

  • Mar 2019 - Jun 2020

  • Successfully launched and managed two new business teams in Barcelona to facilitate the success of European selling partners.• Surpassed expectations by handling complete European case volume two Weeks ahead of schedule and implementing strategies to facilitate a sustainable increase in efficiency of 35%. • Created and implemented improvement ideas to continuously surpass the quality target of 90%. • Led and managed teams of 15 to 20 team members to enhance the customer experience by providing technical and strategic support to selling partners.• Partnered with various cross-functional departments to positively impact deliverables. • Conducted 110 Interviews and hired candidates for associate level & leadership positions.

• People Manager

  • Nov 2015 - Mar 2019

  • Led most productive Fulfillment by Amazon specialty team in Cape Town office, surpassing the required case volume continuously and processed monthly reimbursements in excess of 450k GBP. • Acted as Cape Town point of contact for international process improvement project, increasing efficiency with 9.96% by reducing resolution time by 1,58 days.• Managed performance and behavior of 20 SPS associates through effective coaching and mentorship.• Created dashboard for annual employee performance review to simplify comparability across various sub-categories within the department.• Collaborated closely with training department to ensure employees were equipped to perpetually drive customer experience.

• Associate

  • Aug 2014 - Nov 2015



Afriforesight

• South Africa
• Research Services
• 1 - 100 Employee

• Research Analyst

  • Jan 2014 - Jun 2014

  • Compiled research reports for Oil & Gold. • Created accurate oil forecast, predicting a long-term price decrease.



Global Load Control

• South Africa
• Airlines and Aviation
• 100 - 200 Employee

• Load Controll Agent

  • Oct 2012 - Dec 2013

  • Created load plans to guide distribution of luggage and cargo on commercial aircrafts, facilitating safe departure and landing. • Acted as mentor for new employees and participated in improvement initiatives.