Experience

Acteon Group Ltd.
• United Kingdom
• Services for Renewable Energy
• 100 - 200 Employee
• Operations Analyst

  • Oct 2021 - Present


mydentist (UK)

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Senior BI Analyst

  • Jan 2020 - Aug 2021

  Responsibilities: - Producing, maintaining and analysing reports to help support numerous stakeholders, many of which were members of the senior executive team, in both regular operations and as a part of the due diligence during the PE sale process - Provided support in implementation of new business wide reporting, including recommendations for improvements and error checking - Support in producing ad-hoc reporting to many members of the management team, including the CFO - Reporting on Key KPIs for new projects undertaken by the MyDentist operations team, such as the MySmile marketing campaign - Documentation of key elements of the business’s reporting structure, including but not limited to the function and purpose of multiple reports used by various departments within the organisation, as well as the site by site analysis tool used by the clinical teams - Compiled and utilised comprehensive SQL queries/scripts in Microsoft SQL Server Management Studio to pull relevant information from the company’s data warehouse, also created stored procedures to help assist in my regular reporting requirements. - Used Power BI to assist with reporting requests in both regular business operations and as part of the due diligence during the sale process. This involves (but is not limited to) the use of data modelling techniques, creating and managing relationships between tables and utilising multiple visualisation options. Show less



Nexmo, the Vonage API Platform

• Business Analyst

  • Sep 2019 - Jan 2020

  Responsibilties: - Managing the operational aspect of the supplier relationships from onboarding to ensuring that costs in the systems are up-to-date on a day-to-day basis. - Working with the Account Managers to troubleshoot and resolve supplier issues in a timely manner and provide appropriate information when needed. - Supporting other teams (Finance, Routing, Trading, Sales) in operational projects, and other areas of the Service Operations team where and when needed. Responsibilties: - Managing the operational aspect of the supplier relationships from onboarding to ensuring that costs in the systems are up-to-date on a day-to-day basis. - Working with the Account Managers to troubleshoot and resolve supplier issues in a timely manner and provide appropriate information when needed. - Supporting other teams (Finance, Routing, Trading, Sales) in operational projects, and other areas of the Service Operations team where and when needed.



IMO Car Wash Group Ltd.

• United Kingdom
• Retail
• 1 - 100 Employee

• Business Analyst (BI)

  • Feb 2017 - Apr 2019

  In my role as Business Analyst, I had a number of responsibilities: - The Analysis of large quantities of commercial data - The reporting on Key KPI's - The Performance of Regular Ad-hoc analysis of key data elements to ensure consistency and integrity of reporting - Responding to and performing troubleshooting for any discovered or reported discrepancies - Support the provision of all commercial data and analysis in preparing the board for presentations to bank lenders, monthly board meetings and periodic updates to investors - Overtook the responsibilities of the group business analysis manager during her absence, which included a more direct level of reporting to senior management and board members, as well as the management of team responsibilities. - Had a significant involvement in the due diligence process during the acquisition of the company by a private equity firm Show less



GLL

• Hospitality

• Leisure Assistant

  • Sep 2011 - Feb 2017

  As a Leisure Assistant, my primary job was to lifeguard, which required a host of different skills, such as communicating effectively with customers, being able to take the initiative in urgent situations and even acting efficiently in a team for some scenarios, such as dealing with spinal injuries. As a Leisure Assistant, my primary job was to lifeguard, which required a host of different skills, such as communicating effectively with customers, being able to take the initiative in urgent situations and even acting efficiently in a team for some scenarios, such as dealing with spinal injuries.



David Lloyd Leisure

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Leisure Assistant

  • Sep 2014 - Jun 2015

  As a Leisure Assistant, my job was primarily to lifeguard, however there were many other tasks within the role as I was occasionally needed to assist in other sections of the Centre, something that required me to adapt to new skills and situations quickly and effectively. As a Leisure Assistant, my job was primarily to lifeguard, however there were many other tasks within the role as I was occasionally needed to assist in other sections of the Centre, something that required me to adapt to new skills and situations quickly and effectively.



Kumon Educational UK

• United Kingdom
• Technology, Information and Internet

• Senior Assistant

  • Sep 2006 - Sep 2013

  As a Senior Assistant at the Kumon Centre, I had to be able to assist a number of individuals, with ages ranging from children to teenagers and sometimes adults on their Maths and English work of varying levels. The questions varied from simple primary school questions all the way to secondary school and even some university level questions. This job required not only effective communication skills but also the use of my problem-solving abilities, which were honed and improved during my time working there. Show less