Experience

KAISER PERMANENTE WEST LOS ANGELES MEDICAL CENTER
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Consultant II

  • Sep 2021 - Present


Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• utilization Analyst

  • Jan 2018 - Feb 2023

• Population Management Support Coordinator

  • Feb 2016 - Feb 2023

  Population Management Support Coordinator Health Coaching• Trained in Motivational Interviewing and Diabetes Health Education (knowledge related to diabetic diet, blood glucose monitoring, exercise, basic self-management of Diabetes)• Provided health coaching telephonically to members with HgA1C of 7.0 – 7.9 in two week increments and assisted with their set up and use of blood glucose testing telemonitoring. Assisted members in developing patient-centered goals related to decreasing their HgA1C and sustaining other recommended healthy habits Telemonitoring, Congestive Heart Failure• Managed referrals for telemonitoring program received from Cardiology care managers. Contacted members after referral is received, provided program overview, and coordinated patient enrollment and equipment delivery.• Monitor daily weights and identify alerts for weight changes outside of set parameters and escalating to Cardiology care managers with identified prioritization. Successfully improved engagement of Cardiology care managers in utilizing the online weight monitoring portal. • Acts as liaison between telemonitoring vendor, members, and care managers in troubleshooting and resolving any equipment issues.• Created tracking system to monitor and reconcile accounts with vendor to decrease discrepancy, resulting in cost avoidance• Monitored patient adherence with daily weights. Telephonic outreach to non-adherent patients to identify and resolve barriersTelephonic Screenings• Conducted social needs assessment screenings to a select population over the phone. Captured patient responses and referred to vendor for linkage to community resources. Identified ‘red flag’ issues for escalation to clinical supervisor and/or social medicine department. Show less



Providence Saint Joseph

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Project Manager Intern

  • Oct 2014 - Dec 2014

  -Created flowcharts and process mapping of Physician onboarding process & for Traveler Nurses via Visio to identify gaps and areas of improvement to facilitate onboarding process -Conducted weekly data analysis to track meaningful use trends in each ministry via Minitab Statistical software -Created a reporting tool to track savings and progress of current Continuum Healthcare Transformation projects via MS Project -Created project plans using MS Project -Compiled data into Excel for telecommunications system migration Show less



University Student Union

• United States
• Technology, Information and Internet

• Intramural official

  • Aug 2013 - Dec 2014

  -Ensured that Intramural contests were delivered in a fun and safe manner -Communicated intramural contest rules, and clarify interpretations with participants prior start of contest -Enforced rules, regulations, policies, and procedures as outlined in the Intramural Sports handbook -Enforced risk management, safety, and sportsmanship rules and regulations -Ensured that Intramural contests were delivered in a fun and safe manner -Communicated intramural contest rules, and clarify interpretations with participants prior start of contest -Enforced rules, regulations, policies, and procedures as outlined in the Intramural Sports handbook -Enforced risk management, safety, and sportsmanship rules and regulations



Eye to Eye Assisted Living home

• United States
• Medical Practices

• Caregiver

  • Jul 2014 - Aug 2014

  -Assisted clients with activities of daily living -Performed duties in alignment with the company, HIPAA, community objectives and state license guidelines -Assisted clients with activities of daily living -Performed duties in alignment with the company, HIPAA, community objectives and state license guidelines



UCLA Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Floater

  • Jun 2012 - Aug 2012

  -Completed general office work -Delivered patient mail and periodicals -Floated between departments based on need -Completed general office work -Delivered patient mail and periodicals -Floated between departments based on need