IT Manager

• Jul 2019 - Present

Delivery Manager

• Nov 2018 - Jul 2019

I was brought into PayBreak in order to build out the IT team and create a structured working pattern. During my time there I implemented a new Software Development Lifecycle (SDLC), implemented AGILE working practices that improved delivery times, created a BA function, created a QA function and started a Junior Developer Programme. I was brought into PayBreak in order to build out the IT team and create a structured working pattern. During my time there I implemented a new Software Development Lifecycle (SDLC), implemented AGILE working practices that improved delivery times, created a BA function, created a QA function and started a Junior Developer Programme.

Operations Manager (e-commerce)

• Jun 2013 - Nov 2018

I have been at Circle since 2006 and I am currently looking after the e-commerce department with a focus on the successful sale and implementation of the MyFleet Vehicle Hire system and app, which I was responsible for designing and creating. In 3 years MyFleet has gone from a standing start to:5000+ user accounts1000+ app downloads100+ locations throughout the UK500,000+ bookings via MyFleet Vehicle Hire ytd£2m+ additional revenue created ytdI have also been responsible for the project management of various new initiatives and development projects both on the e-commerce side and for our in-house ERP system.I individually help the customer experience by working hard to develop innovative customer tools such as MyFleet that makes key information available to the customer easily and around the clock. For my MD I focus on creating additional revenue streams.I am currently responsible for expanding the Vehicle Hire product into new markets such as franchised dealerships, vehicle manufacturers and bodyshops based in the USA. Show less

Project Manager

• Dec 2006 - Nov 2018

Responsible for the project life cycle, regularly reporting on progress & budgets to the board and within monthly management meetings. Most notably created the Vehicle Hire system and app, which span multiple platforms and systems. Projects of this nature involve a large amount of research, planning, creative problem solving, documenting and change management - including ensuring 'business as usual' is ready to adopt once released and that the service has adequate ongoing support.I led the installation of a DevOps culture born from Agile principles to provide smaller, but more frequent and dependable releases that align closely with business objectives.With the team I provide lots of support & encouragement, ensure open lines of communication and identify opportunities for coaching. I manage a core team of 15 but work within a matrix structure, able to requisition resource as and when appropriate to create project teams. I am comfortable with sourcing and managing third party suppliers and develop lasting relationships with ease.Some other notable achievements and projects from the past 3 years include:2018Integration of a third party daily hire product into MyFleet Vehicle Hire, creating a new revenue stream and allowing our customers to arrange short term hires from within a single system, reducing administration times by 90%Updating all of our contracts and legal documentation to be compliant with upcoming GDPR legislation2017Created the MyFleet Vehicle Hire mobile app for both Android and iOS, on time and on budgetCreated and managed the manufacturer approved repairer scheme. In 2017 sales were 148% of plan. In 2018 I handed over management of this area to the sales department.2016Created the MyFleet Vehicle Hire system as a cloud based service linking directly into the internal ERP systemIntegration of various bodyshop management systems into MyFleet, removing the need for customers to double key data Show less

Consultant

• 2012 - 2018

I have used my experience to provide consultancy to a number of businesses. Examples include: Volvo Cars UK Ltd regarding the creation of a daily rental scheme among franchised retailers (2017/18) In-Flow Finance - a financial services company - to create a comprehensive underwriting process and associated tools (2017 - present) Equipserv Ltd to inform, prepare and manage the launch of their new online customer portal ‘Asset Assist’ (2013) Kelpack Ltd to create new processes surrounding the quote, order & delivery (QOD) function (2013) Due diligence on behalf of the board in their purchase of Kelpack Ltd (2013) Alpine Outdoors Ltd to create a website complete with online ordering functionality plus a comprehensive communications/marketing plan & financial tools (2012) DWS Bodyworks Ltd (2012) Show less

English Teacher

• Jul 2004 - Nov 2006