Experience

Sumaria Systems, LLC

• United States
• Defense and Space Manufacturing
• 200 - 300 Employee

• Senior Systems Administrator

  • Aug 2023 - Present



Air National Guard

• United States
• Armed Forces
• 700 & Above Employee

• Nuclear Command and Control

  • Jan 2022 - Present

  48-60 hours weekly-NC3 systems-Utilized SKLs / Key loading-CAP'd on cryptographic access program, handled cryptographic material-Worked with NSA classified materials -Maintained physical security protocols in accordance with DoD and Airforce instruction including maintaining EALs and observing entry protocol -Interfaced and communicated with air crews to manage KC135 missions including deconflicting air refueling routes, diversion of additional outside aircraft and directed necessary resources (Utilized Radio Comms, GDSS, and FSR)-EOC, Emergency Management, worked with emergency disaster management for response and preparation directly with Emergency Operations Center-OPREP operational reporting to higher headquarters and agencies-Emergency Action Messages (receipt and generation)-Maintained daily events log-Interfaced with local and federal law enforcement, assisted in dispatching local resources-Utilized Microsoft Office and many other computer resources such as GDSS, FSR, AtHoc, iApp, -Troubleshooted mission critical systems-Maintained cyber awareness with constant retraining, observed COMSEC while utilizing NIPR and SIPR systems -CRO Trained as Comsec Responsible Officer and User-Access to multiple restricted areas including flight line, SCIFs, Vaults, communication equipment-Worked directly with Wing, Vice, and Group commanders, JOC, sister services commanders, and on occasion the Utah assistant adjutant general. -Coordinated operational orders-Disposed of systems that held classified material-Accounting/Inventory/Destruction of classified materials and systems utilizing DRMO/DLA-Developed SOPs (Standard Operating Procedure) and various checklists to improve efficiency/safety/security and meet needs for new processes Show less

• Cryptologic Linguist

  • Sep 2019 - Jan 2022

  169th ISRG Studied Chinese at the Defense Language Institute to about a 2 2 1+level with the knowledge of roughly 2,000 Chinese Characters



SoFi

• United States
• Financial Services
• 700 & Above Employee

• Loss Mitigation Specialist

  • Jan 2021 - Aug 2022

  40-60 hours weekly -Recover funds for past due Personal Loans/Credit Cards with balances up to $100,000 -Continuing education in the banking industry to maintain regulatory compliance and company policy/compliance utilizing BAI and Udemy -Serviced personal-loans (process re-amortization, SCRA requests, autopay, third-party requests addressed attorneys/debt management/tax issues, etc) -Educated bank members on financial matters related to credit and repayment -Advised clients on financial planning to coach toward repayment options -Assisted, de-escalated, and defused frustrated and distressed clients while maintaining calm communication skills (specialized field of addressing hardship and extenuating circumstances) -Saved up to $1-2 million in revenue monthly by recovering past-due accounts and meeting goals -Utilized branding techniques on each experience with our members -Build reports on performance and revenue targets -Communicated with members through various platforms simultaneously, Phone/Application/Text Message/Email/Social media -Utilized OKTA and Yubikey to maintain a secure environment and workstation -Highly proficient with Microsoft Office, Slack, OKTA, Google applications, Zoom, in-house banking software -Observed, Monitored, and Hit key benchmarks/KPIs Show less



Credit Corp Solutions

• United States
• Financial Services
• 1 - 100 Employee

• High Balance Collections Specialist

  • Jul 2018 - Jan 2021

  40-50 hours weekly previous roles: Pre-legal specialist, First point team, Ineligible/Eligible workflow -Negotiate repayment of high value loans/credit ranging up to $250k on specialized teams -Maintained a personal monthly revenue of $50-$70k monthly reaching a $35k personal payers base (IP) -Skip trace in detail to locate clients/employers -Profile clients accordingly utilizing credit reports, statements, account history and other databases available -Identify fraud/resolve disputes -Train new representatives -Took over calls for other representatives to de-escalate and negotiate repayment -Demonstrated customer service with understanding to the needs and limits of my clients -Improved workflow efficiency and time management/systems and tools available -Assisted team members in strategizing/adapting to changing economic climate and methods used -Maintain and exceed specific metrics to produce -Extensive understanding of credit and lending - Prepared accounts for attorneys/debt mediator dept -Developed specific language/scripting for representatives who struggles with negotiation Show less



Safe Home Control

• United States
• Security and Investigations
• 1 - 100 Employee

• Tier 2 Representative, IT

  • Apr 2017 - Jul 2018

  40-50 hours weekly -Data entry/Utilized SalesForce and related APIs/plugins -Sales/negotiations with clients, representatives, and corporate ADT -Oversight of installations -Customer service -High level relationship with ADT dealer support to recover funds/accounts lost due to corporate error -Technical support with understanding of all systems used by our clients -IT support within our own office -Trained new representatives 40-50 hours weekly -Data entry/Utilized SalesForce and related APIs/plugins -Sales/negotiations with clients, representatives, and corporate ADT -Oversight of installations -Customer service -High level relationship with ADT dealer support to recover funds/accounts lost due to corporate error -Technical support with understanding of all systems used by our clients -IT support within our own office -Trained new representatives



Fred Meyer

• Retail
• 700 & Above Employee

• Self Checkout, Cashier

  • Apr 2016 - Oct 2016



Assurant

• United States
• Insurance
• 700 & Above Employee

• CSR

  • Mar 2016 - Apr 2016

  -Fulfilled/Assessed Insurance claims for cell phones in a temp position -Fulfilled/Assessed Insurance claims for cell phones in a temp position



Ruby Tuesday

• Restaurants
• 700 & Above Employee

• Server

  • Aug 2015 - Mar 2016

  Server for an international corporation in one of their popular steakhouse restaurants. Perform at the top for customer satisfaction as one of the top 5 for highest tip% and customer satisfaction out of over 30 employees. Tip % is above the restaurant average of 18.30% at 22.3% up to 28%. Have never missed a day of work and on average clock in 3-5 minutes early (5- minutes early being the earliest possible to clock in per company policy). Represent the company with professionalism in all duties including but not limited to, greeting, taking orders, assisting in recommendations and suggestive selling, reassurance and confidence in service provided, quality control/resource conservation, cleaning, and handling customer payment with confidentiality and the utmost care. Show less



POINTE PEST CONTROL | WA | OR | ID | MT |

• United States
• Consumer Services
• 1 - 100 Employee

• Sales Representative

  • Apr 2015 - Jul 2015

  Sales Representative for a startup company in a new office based out of Albany, Oregon. One of the top ten representatives for production/time in the company. Enrolled clients in quarterly service under yearly contracts. Coordinated with technicians and assisted in servicing customers’ homes. Sales Representative for a startup company in a new office based out of Albany, Oregon. One of the top ten representatives for production/time in the company. Enrolled clients in quarterly service under yearly contracts. Coordinated with technicians and assisted in servicing customers’ homes.



SkyWest Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Cross-Utilization Agent

  • Dec 2014 - Apr 2015

  Cross Utilized Agent. Worked together with a team of 2-6 agents on duty, landing and sending off different flights under pressure (on extremely tight schedule that was subject to change) as flights had to be sent back out within 15 minutes of landing. Shifts included searching and sealing planes, handling luggage, servicing kubotas/trucks/other equipment, marshalling planes in and out, all ramp and runway operations, de-icing, customer service, security, handling dangerous and valuable cargo, closing entire station and runway with single coworker. Show less



The Proud Cut Saloon and steakhouse

• Cody, Wyoming

• Server

  • Dec 2014 - Apr 2015

  Stock Manager, Cashier, Host, Bartender, and Waiter. Duties included opening and closing, taking inventory, stocking, packaging and storing perishables, serving customers and meeting their needs, working as a team with five other employees in the busiest restaurant of Cody, Wyoming Stock Manager, Cashier, Host, Bartender, and Waiter. Duties included opening and closing, taking inventory, stocking, packaging and storing perishables, serving customers and meeting their needs, working as a team with five other employees in the busiest restaurant of Cody, Wyoming



Driven Agency

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Representative

  • Sep 2013 - Nov 2014

  Manager and lead sales representative for a sales team in Phoenix metropolitan area and Sacramento. One of the top ten sales representatives in the company out of approximately 200 sales reps. This position included training other sales representatives, making customer contacts, enrolling clients for services on iPad for: DISH, DirectTV, Comcast, COX, Charter, CenturyLink and Consolidated Communications Corp. Coordinated and maintained open communication with technicians for installation. Additionally, I have experience with company equipment and technical installation for every provider. Trained and implemented the use of the Sales Rabbit Application and aGEMNI to manage accounts and customer care. Show less



DishOne

• United States
• Consumer Services
• 1 - 100 Employee

• Sales Representative

  • Mar 2013 - Oct 2013

  Sales representative as part of a team to make customer contacts and customer enrollment for DISH services. This process included corporate sales and technical training meetings in Provo, Utah and then on location daily team training and meeting company sales goals. Sales representative as part of a team to make customer contacts and customer enrollment for DISH services. This process included corporate sales and technical training meetings in Provo, Utah and then on location daily team training and meeting company sales goals.