Benjamin Looi
Branch Manager at BloomThis- Claim this Profile
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English Native or bilingual proficiency
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Japanese Elementary proficiency
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Cantonese Native or bilingual proficiency
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Malay Native or bilingual proficiency
Topline Score
Bio
Amy Loh
Ben is the person you want to work with if you want work to be fun. There is never a dull moment whenever he is around. Nevertheless, Ben is professional and responsible during work. He is an experienced Operations & Customer Service Representative. He ensures smooth office operation by coordinating the work flow between Procurement, Production and Delivery team. Besides, he is also the key person in ensuring customers' satisfaction by helping them to solve any concerns. Ben is very approachable and helpful for his colleagues as well. When I first joined the company, he mentored and assisted me a lot to get used to my new responsibilities. I am happy to have worked with Ben and would recommend him to anyone.
Amy Loh
Ben is the person you want to work with if you want work to be fun. There is never a dull moment whenever he is around. Nevertheless, Ben is professional and responsible during work. He is an experienced Operations & Customer Service Representative. He ensures smooth office operation by coordinating the work flow between Procurement, Production and Delivery team. Besides, he is also the key person in ensuring customers' satisfaction by helping them to solve any concerns. Ben is very approachable and helpful for his colleagues as well. When I first joined the company, he mentored and assisted me a lot to get used to my new responsibilities. I am happy to have worked with Ben and would recommend him to anyone.
Amy Loh
Ben is the person you want to work with if you want work to be fun. There is never a dull moment whenever he is around. Nevertheless, Ben is professional and responsible during work. He is an experienced Operations & Customer Service Representative. He ensures smooth office operation by coordinating the work flow between Procurement, Production and Delivery team. Besides, he is also the key person in ensuring customers' satisfaction by helping them to solve any concerns. Ben is very approachable and helpful for his colleagues as well. When I first joined the company, he mentored and assisted me a lot to get used to my new responsibilities. I am happy to have worked with Ben and would recommend him to anyone.
Amy Loh
Ben is the person you want to work with if you want work to be fun. There is never a dull moment whenever he is around. Nevertheless, Ben is professional and responsible during work. He is an experienced Operations & Customer Service Representative. He ensures smooth office operation by coordinating the work flow between Procurement, Production and Delivery team. Besides, he is also the key person in ensuring customers' satisfaction by helping them to solve any concerns. Ben is very approachable and helpful for his colleagues as well. When I first joined the company, he mentored and assisted me a lot to get used to my new responsibilities. I am happy to have worked with Ben and would recommend him to anyone.
Credentials
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Foundations of Project Management
CourseraJul, 2022- Nov, 2024 -
Project Initiation: Starting a Successful Project
CourseraJul, 2022- Nov, 2024 -
Open Water Diver
PADIMay, 2013- Nov, 2024 -
Lean Six Sigma White Belt Certification
MF Treinamentos
Experience
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BloomThis
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Malaysia
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Manufacturing
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1 - 100 Employee
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Branch Manager
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Jan 2023 - Present
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Operations Supervisor
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Aug 2019 - Apr 2023
- Manage a team of 2 executives & 20 non-executives in the production team and indirectly coach & guide other executives from other departments & hubs- Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs.- Develops and monitors processing procedures. Identifies potential process enhancements to administrative and computer systems.- Evaluating the performance the employees, delivering positive and/or negative feedback, and addressing any shortcomings.- Evaluating and reporting on department metrics to upper management- Developing strategies to improve department metrics and performance.- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits- Assist in the interview, hiring, and orientation process- Assist in employee appraisals, promotions, compensation, and termination based on the performance review.- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue- Manage & coordinate special projects with multiple departments & hubs- Took the lead in project management to reduce the company's bottom linePerformed business improvement responsibilities including:P&L, budgeting, and cost savings measuresBusiness process improvement using data (efficiency and resourceoptimization) Show less
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Senior Operation Executive
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Jan 2018 - Dec 2018
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Customer Service Representative
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Jun 2016 - Dec 2018
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FedEx
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United States
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Freight and Package Transportation
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700 & Above Employee
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Customer Service Representative
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Jan 2012 - May 2013
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Education
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2008 - 2015
HELP University
Bachelor of Business, Marketing
Community
