Assistant Venue Manager

• Sep 2022 - Present

Assistant Venue Manager

• Jun 2022 - Sep 2022

Assistant Manager

• Mar 2021 - Jun 2022

Retail Manager

• Aug 2018 - Dec 2020

Present on the shop floor and remotely, in constant contact with customers and staff. Responsible for onboarding resulting in staff giving quality customer service. Monitoring the financial performance and creating daily targets for the store, with the business increasing profits from .5 million to 2.5 million per year. My main tasks included maintaining statistical and financial records, dealing with customer queries, complaints, overseeing pricing and stock control. Assisting with change of POS Systems (Qdos), introduction of online store (Shopify) and social media (Facebook, Instagram, Google) advertisements to increase turnover by 275% per annum.

Training Manager

• Nov 2018 - Feb 2020

Evaluate employees and identify weaknesses, in new and existing stores. Identify training needs according to the evaluations of Victorian Stores and conducted the needed training. Evaluate employees and identify weaknesses, in new and existing stores. Identify training needs according to the evaluations of Victorian Stores and conducted the needed training.

Coordinator

• Jun 2017 - Sep 2018

Coordinator (First-Line Manager) Park Operations, & Host Magic Kingdom, Walt Disney World Resort, Orlando FL Disney Class: Disney PDCA and Lean Management at Disney University, an iterative four-step management method used in business for the control and continuous improvement of processes and products. It is also known as the Deming circle/cycle/wheel, the Shewhart cycle, the control circle/cycle, or plan–do–study–act (PDSA). Deliver daily guest services in Fortune 100 company. Utilize the four keys of safety, courtesy, show and efficiency to enhance guest relations within Crystal Palace (restaurant), entrance operations and parade audience control. Responsible for ensuring guest satisfaction by giving prompt, friendly and knowledgeable service. Participated in a multi-dimensional team that served part of the 21 Million guests that visit Magic Kingdom every year, not including working at surrounding parks. Also, helped thousands of guests daily, in a fast-paced environment while maintaining storytelling and magic.

Chef

• Jul 2014 - Jun 2017

Working from the opening day of the store at Plenty Valley, my duties included customer service, preparing takeaway meals, stock control and food handling. Main cook for store, for more than 500 patrons per day approx. Working from the opening day of the store at Plenty Valley, my duties included customer service, preparing takeaway meals, stock control and food handling. Main cook for store, for more than 500 patrons per day approx.

Cook

• Jun 2012 - Aug 2012

This was for 2 months reporting to the Head Manager of Negroni’s, my duties included mise en place (preparation) of mains and presentation. Taking orders, preparing, serving coffees and displaying desserts and snacks in the café. Related Achievements: When working with the café team: • Taking orders for patrons and serving them with a smile • Making snacks and desserts during the day • Making coffee’s and milkshakes • Preparing sandwiches When working in the kitchen: • Mise en place that had to be done for the particular day and preparing fruit for next day. • Using my skills to present each dish the same as the other.