Experience

eClinical Solutions

• United States
• Software Development
• 300 - 400 Employee

• Customer Service Engineer

  • Jul 2022 - Present

  eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud - the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location; plus advanced analytics that help them make smarter, faster business decisions. Find out more at eclinicalsol.com. Providing support… Show more eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud - the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location; plus advanced analytics that help them make smarter, faster business decisions. Find out more at eclinicalsol.com. Providing support to eClinical Solutions' elluminate clients, the primary responsibility of the Customer Service Engineer is to provide support to end-users by identifying, researching, and resolving issues. Gather informations, resolve, escalate issues and manage the support ticket life cycle and ensuring the customer satisfaction with the support process. Show less eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud - the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location; plus advanced analytics that help them make smarter, faster business decisions. Find out more at eclinicalsol.com. Providing support… Show more eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud - the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location; plus advanced analytics that help them make smarter, faster business decisions. Find out more at eclinicalsol.com. Providing support to eClinical Solutions' elluminate clients, the primary responsibility of the Customer Service Engineer is to provide support to end-users by identifying, researching, and resolving issues. Gather informations, resolve, escalate issues and manage the support ticket life cycle and ensuring the customer satisfaction with the support process. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Site Support Engineer

  • Jan 2019 - Mar 2022

  - Support Escalations from technical center worldwide - Provide High-level guidance for Software & Hardware inquiries for Apple devices & Services - Research, investigate, and provide high-quality technical answers - Document and escalate issues to other departments when appropriate - Identify and report trends & emerging issues. - Review of technical materials such as submitted articles & trainings - Provide constructive feedbacks to all advisors & escalations. - Provide… Show more - Support Escalations from technical center worldwide - Provide High-level guidance for Software & Hardware inquiries for Apple devices & Services - Research, investigate, and provide high-quality technical answers - Document and escalate issues to other departments when appropriate - Identify and report trends & emerging issues. - Review of technical materials such as submitted articles & trainings - Provide constructive feedbacks to all advisors & escalations. - Provide documented answers to Contact Centre advisors, Retail specialist and Channel Support - Handle / Analyse / Investigate / Answer escalations from AppleCare and Retail - Work in constant learning & collaboration with research team & trainings - LAB Admin, handle incoming and outgoing captured devices

• Senior Technical Support Specialist

  • Nov 2016 - Dec 2018

• Technical Support Advisor

  • Dec 2015 - Nov 2016

  Providing support to Apple customers on Apple Products & Softwares for French & English Markets. - Support Products, OS, peripherals and educating customers on support options and the steps being taken to resolve their issue. - Demonstrating high standard customer support



Smile

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Development Representative

  • Jun 2015 - Jul 2015

  Between sales and marketing, my role was as follows: - Detection of opportunities among customers and prospects - Prospection in all French-speaking geographical areas - Qualification of needs and the typology of projects - Allocation of qualified leads to engineers of the business lines according to the detected project - Optimization of internal marketing tools - Lead nurturing to move leads through the buying cycle Between sales and marketing, my role was as follows: - Detection of opportunities among customers and prospects - Prospection in all French-speaking geographical areas - Qualification of needs and the typology of projects - Allocation of qualified leads to engineers of the business lines according to the detected project - Optimization of internal marketing tools - Lead nurturing to move leads through the buying cycle



Oxiane

• France
• IT Services and IT Consulting
• 1 - 100 Employee

• Commercial Engineer

  • Jan 2015 - Mar 2015

  - Sale of computer development trainings - Development of client portfolio - Prospecting / finding new customers - Participate in the development of skills for the developers of a company - Identifying client needs - Sale of computer development trainings - Development of client portfolio - Prospecting / finding new customers - Participate in the development of skills for the developers of a company - Identifying client needs



Eiffage Énergie Systèmes

• France
• Environmental Services
• 700 & Above Employee

• Business Project Manager

  • Aug 2013 - Sep 2014

  - Analyze plans, specifications and contract details to determine system requirements. Select products and appropriate placement to meet specifications. - Manage a team of 8 people on the field. - Select and buy products, tools, materials. - Analyze plans, specifications and contract details to determine system requirements. Select products and appropriate placement to meet specifications. - Manage a team of 8 people on the field. - Select and buy products, tools, materials.



IES Groupe

• Assistant Manager Business Engineer

  • Sep 2010 - Aug 2013

  - Reading of contract details, analysis of customer's needs, providing technical and financial solutions, financial accounting . - Purchase of materials: supplier consultations, negotiations - Technical choices and definition of equipment and materials according to field, cost accounting and environmental constraints.

• Bureau d'études

  • Aug 2009 - Aug 2010

  - Creation, updating, modification of plans, cabinet diagrams, production/printing of files/plans for the field, reading contract details, fire safety documentations.