Human Resources Cordinator

• Mar 2023 - Present

Cluster Human Resources Coordinator

• Nov 2021 - Mar 2023

HR coordinator for cluster properties, The Ritz-Carlton Ras Al Khaimah Al Hamra Beach and Al Wadi Desert HR coordinator for cluster properties, The Ritz-Carlton Ras Al Khaimah Al Hamra Beach and Al Wadi Desert

Experience Concierge

• May 2021 - Nov 2021

Not only just about giving guests a smooth check-in and check-out. Instead, build and experience that is memorable and unique. Take the initiative to deliver a wide range of services that guide guests through their entire stay. Empowered to move about space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Communication and Guest Relation Agent

• Oct 2020 - May 2021

Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests, Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Notify Loss Prevention/Security of any guest reports of theft. Show less

Guest Services Assistance - Task Force

• Mar 2020 - Sep 2020

Mantaining external and internal calls inquiries for Wild Wadi, Jumeirah Beach Hotel and Burj Al Arab.

E-Butler Assistant

• Mar 2019 - Sep 2020

Providing personal assistance through Social Network Device (What's App & Facebook Messenger). Making dining or other reservations (travel arrangements), provide information about local features such as shopping, dining, nightlife, and recreational destinations.

Guest Service Agent

• Dec 2018 - Sep 2020

Maintains security and telecommunications system. Informs visitors by answering or referring inquiries. Handling guest complaints.Properties handled: Mina A' Salam, Al Qasr, Dar Al Masyaf & Al Naseem

Aloha Desk Talent

• Jan 2018 - Nov 2018

Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries. Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries.

Country Manager

• Feb 2017 - Dec 2017

Indonesia marketing and representative, based in Jakarta. Indonesia marketing and representative, based in Jakarta.

Associate

• Dec 2014 - Aug 2016

Copywriter, Translator, Editor, Event Manager Assistant. Copywriter, Translator, Editor, Event Manager Assistant.

Administrator Intern

• Oct 2014 - Dec 2014

I was helping to do a translation in a report, gathering volunteer for an event, gather information about startup in Indonesia, and join in an event as the committee. I was helping to do a translation in a report, gathering volunteer for an event, gather information about startup in Indonesia, and join in an event as the committee.

English Language Teacher

• Mar 2014 - Jul 2014

English Language Teacher for High School Students, 10-11, in St. Leo 2 High School English Language Teacher for High School Students, 10-11, in St. Leo 2 High School

Private Tutor

• Jan 2012 - Jun 2014

Private tutor for student age 10-12 Private tutor for student age 10-12