Ben Hall
Senior Solution Architect at VFP Consulting- Claim this Profile
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Bio
Justin Parr
Ben was a client of mine when I worked at Salesforce. It's obvious from his experience and certifications that he has a very deep understanding of Salesforce and the Salesforce ecosystem. In my opinion he also has tremendous business acumen and the rare ability to marry the two. He does this while being extremely pleasant and easy to work with.
Vanessa Reust
Ben and I worked together during a crucial time in our Company's history. We completed a system conversion for Time Entry and Financials that we had been using for 20+ years to the system Salesforce. Ben was essential during this transition, he was extremely knowledgeable with helping to train our Finance team and work with us to find new processes and best practices for the specific needs our consulting company had to implement within this system. Even after the migration, I worked with Ben a great deal on different issues within the system. If I ever had a Salesforce question Ben was top of my mind to ask first. His ability to understand the system and our complex processes and setup was ideal for his position at our company. I truly enjoy working with Ben and continue to learn from him on a daily basis.
Justin Parr
Ben was a client of mine when I worked at Salesforce. It's obvious from his experience and certifications that he has a very deep understanding of Salesforce and the Salesforce ecosystem. In my opinion he also has tremendous business acumen and the rare ability to marry the two. He does this while being extremely pleasant and easy to work with.
Vanessa Reust
Ben and I worked together during a crucial time in our Company's history. We completed a system conversion for Time Entry and Financials that we had been using for 20+ years to the system Salesforce. Ben was essential during this transition, he was extremely knowledgeable with helping to train our Finance team and work with us to find new processes and best practices for the specific needs our consulting company had to implement within this system. Even after the migration, I worked with Ben a great deal on different issues within the system. If I ever had a Salesforce question Ben was top of my mind to ask first. His ability to understand the system and our complex processes and setup was ideal for his position at our company. I truly enjoy working with Ben and continue to learn from him on a daily basis.
Justin Parr
Ben was a client of mine when I worked at Salesforce. It's obvious from his experience and certifications that he has a very deep understanding of Salesforce and the Salesforce ecosystem. In my opinion he also has tremendous business acumen and the rare ability to marry the two. He does this while being extremely pleasant and easy to work with.
Vanessa Reust
Ben and I worked together during a crucial time in our Company's history. We completed a system conversion for Time Entry and Financials that we had been using for 20+ years to the system Salesforce. Ben was essential during this transition, he was extremely knowledgeable with helping to train our Finance team and work with us to find new processes and best practices for the specific needs our consulting company had to implement within this system. Even after the migration, I worked with Ben a great deal on different issues within the system. If I ever had a Salesforce question Ben was top of my mind to ask first. His ability to understand the system and our complex processes and setup was ideal for his position at our company. I truly enjoy working with Ben and continue to learn from him on a daily basis.
Justin Parr
Ben was a client of mine when I worked at Salesforce. It's obvious from his experience and certifications that he has a very deep understanding of Salesforce and the Salesforce ecosystem. In my opinion he also has tremendous business acumen and the rare ability to marry the two. He does this while being extremely pleasant and easy to work with.
Vanessa Reust
Ben and I worked together during a crucial time in our Company's history. We completed a system conversion for Time Entry and Financials that we had been using for 20+ years to the system Salesforce. Ben was essential during this transition, he was extremely knowledgeable with helping to train our Finance team and work with us to find new processes and best practices for the specific needs our consulting company had to implement within this system. Even after the migration, I worked with Ben a great deal on different issues within the system. If I ever had a Salesforce question Ben was top of my mind to ask first. His ability to understand the system and our complex processes and setup was ideal for his position at our company. I truly enjoy working with Ben and continue to learn from him on a daily basis.
Credentials
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Certified Salesforce Associate
SalesforceApr, 2023- Nov, 2024 -
PSA System Admin Certification
CertiniaApr, 2023- Nov, 2024 -
Salesforce Business Analyst
SalesforceMar, 2023- Nov, 2024 -
Scrum Master Certified (SMC)
Six Sigma Global InstituteFeb, 2022- Nov, 2024 -
Salesforce Certified Platform App Builder Certification
SalesforceMay, 2020- Nov, 2024 -
Salesforce Certified Sales Cloud Consultant
SalesforceJan, 2020- Nov, 2024 -
Salesforce.com Advanced Administrator
SalesforceMar, 2018- Nov, 2024 -
Salesforce.com Certified Administrator
SalesforceMay, 2017- Nov, 2024 -
Pharmacy Technician License (expired)
California Board of PharmacyOct, 2002- Nov, 2024
Experience
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VFP Consulting
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United States
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Business Consulting and Services
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1 - 100 Employee
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Senior Solution Architect
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May 2023 - Present
Senior Solution Architect helping large, complex business models enrich and optimize business processes through strategic consulting, lean operation principles, and successful implementation of full suite of Certinia (formerly FinancialForce) products. Direct 1:1 strategic relationships with C-suite team of clients to provide advisory services for People, Product, and Process roadmapsAdvise junior VFP team and client admins on best practices for UX and technical designWork with client teams, consulting team, and additional vendors to ensure proper handoffs and communication======Project History======Jan 23 - Current / Sales Cloud, Service Cloud, CRM, PSA, Billing, 606 Revenue Client Industry: Global CommerceClient Size: 4,000 users (plus 20k Experience Cloud) $300M annumDec 22 - Current / MS Dynamics, PSA, Billing, ERP Client Industry: Professional Services / AccountingClient Size: 6,000 users $2B annum Show less
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Solution Architect
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Aug 2020 - May 2023
Solution Architect helping clients implement and customize full suite of Certinia (formerly FinancialForce) products. Bring best practices for UX and technical design to multiple workstreams within larger program. Direct and lead team of Integration specialists, developers, and QA supportDirect and lead team of Salesforce developers for custom LWC UI creation and Apex developmentOversee data migration workstreamImplement best practices for tracking changes and environment management for multiple sandboxesWork with client teams, consulting team, and additional vendors to ensure proper handoffs and communication======Project History======Dec 22 - Feb 23 / PSA Process DesignClient Industry: Global CommerceClient Size: 2000 users $500M annumFeb 22 - Nov 22 / PSA, Billing, ERP, JIRA, 606 RevenueClient Industry: Tech / Product DevelopmentClient Size: 100-300 user $250M annumMay 22 - Sep 22 / Billing Contracts & 605 RevenueClient Industry: Global CommerceClient Size: 500 users $1B annumMay 22 - Mar 23 / PSA, Billing, NetSuiteClient Industry: Healthcare (Life Sciences)Client Size: 100-300 users $50M annumJul 22 - Mar 23 / PSA, CRM, FFAClient Industry: Professional Services / StrategyClient Size: 300-500 users $200M annumAug 21 - May 22 / CRM, PSA, Billing Contracts, 605 Revenue, NetSuiteClient Industry: Healthcare (Patient Care / Pharma)Client Size: 300 users $100M annumOct 20 - Nov 21 / Implementation Architect & Technical PM for multi-year Enterprise implementationClient Industry: Professional Services / Strategy ConsultantsClient Size: 3,000+ users $3B annumDesign custom solution to meet advanced needs for Time EntryDesign custom solution for Revenue Management that includes all international currencies, effective dating, custom evaluation calculations, and integration to ERP systemAug 20 - Oct 20:Multiple Clients, subject matter expert, quick fixes and close out smaller incremental improvements Show less
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Salesforce Architect / Consultant
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Aug 2020 - Oct 2020
Conduct Technical Assessment of Sales Cloud and Pardot for FinTech company Compile Point-of-View on Current State of CRM Solutions in use at Client Construct recommendations on potential future state and roadmap Conduct Technical Assessment of Sales Cloud and Pardot for FinTech company Compile Point-of-View on Current State of CRM Solutions in use at Client Construct recommendations on potential future state and roadmap
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Point B
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United States
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Business Consulting and Services
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700 & Above Employee
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Salesforce Solution Manager (Salesforce/FinancialForce Architect)
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Jan 2019 - Aug 2020
Responsible for all technical architecture and management of Salesforce platform:· Enterprise Architect and Product Roadmap Owner for Salesforce, FinancialForce PSA & FFA, and ancillary applications· Design and architect framework for all customization including 500+ custom objects and over 70 unique Apex Classes· Human Centered Design approach to maximize User Experience and adoption of large scale customization· Full DevOps lifecycle process and release management for bi-weekly sprint deployments· People leader for 3 FTEs representing team of Developers and Admins supporting over 600 daily users· Lead IT and business stakeholders on best practices of Agile methodology, Sprint Planning, and Product Management· Managed vendor relationship for Salesforce, Pardot, AppExchange Partners, and accepted roll-off from SI partners Show less
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Salesforce Implementation Consultant (Financial Services client)
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Aug 2019 - Oct 2019
· Billable Consultant added to project to help steer project team on technical timelines· Salesforce/Pardot SME responsible to create and advise on technical roadmap for client· Client needed assistance bringing value to Marketing capabilities while using 3 different Salesforce instances· Provided recommendations and roadmap to get from current state to staged releases using existing resources
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Senior Salesforce/FinancialForce Administrator
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Jun 2017 - Dec 2018
· Guided organization through phased implementation of Salesforce, Pardot, and FinancialForce and sunset legacy apps· Primary Admin and Architect for Salesforce and FinancialForce configuration, enhancements, and integrations· Provided technical requirements and tested all SI partner development needed during implementation· Provided implementation expertise during cutover planning and data migration for legacy Sales & Financial data· Frequently meet with senior leadership to discuss large scale requests and priorities to ensure alignment to goals· Training and user support for 750+ associates on full platform. 99% Lightning Implementation Show less
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AmerisourceBergen
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United States
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Hospitals and Health Care
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700 & Above Employee
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Business Development Manager, Salesforce.com Solution Architect/Trainer
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Nov 2013 - Dec 2016
· In-field SME of best practices on use of Salesforce with direct line to IT department for optimization and enhancements· Designed and Implemented project plans in Salesforce for over 40 customers representing $180M in new revenue· Collaborated with field sales and operations teams to successfully convert prospective clients into loyal customers· Routinely met with C-suite officers & executives to Challenge status quo thinking about their business operations
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Program Operations Manager, Salesforce.com Solution Architect/Admin
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Sep 2011 - Nov 2013
Certified Salesforce.com Advanced Admin with primary responsibility of Implementation and Solution Architecture for 4 unique instances of Salesforce.com. Personal support and training of over 500 internal associates, 2600 portal users, and 3500 Site.com pages covering 17 unique business units.Designed & Customized Salesforce.com instances to meet unique needs of various business units. Customized architecture included 40 custom objects with the highlight being a junction object between Accounts and Contacts to enable a single Contact to be related to multiple Account records. Additional customization included over 500 fields, countless workflows, validation rules, reports and dashboards (static and dynamic). Managed full architecture, customization, and implementations for 9 unique business units and had primary responsibilities for over 100 customized enhancement cycles.Customized campaigns through DocuSign in order to obtain digital signatures on over 40,000 documents. Each campaign typically included 3-4k records and 10-20 data points on each file.Primary admin and implementation architect for MapAnything solution. Worked directly with MapAnything developers and architects during their beta testing and roll out to increase native functionality and integration with Salesforce.com instances.Admin-level experience with Marketo, InsideSales, Constant Contact, and Avaya integrations as well as Marketing cloud add-ons to offer robust solutions to internal inside sales representatives and leaders.Responsible for full system architecture and sunset of legacy system for separate instance of Salesforce.com that contained confidential customer information.Led development of two direct reports into Managers themselves before personally taking lateral move from operations to sales team. Lateral move was to get first hand experience in sales in order to strengthen my understanding of application usage, user adoption challenges, and Sales Operations. Show less
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Network Membership Manager, Salesforce.com Admin
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Nov 2009 - Oct 2011
Served as subject matter expect for a Siebel CRM solution and helped department determine need to move to Salesforce.com. I was singularly responsible for the configuration and administration of the COTS version of Service Cloud and developed it into a fully functioning, customized Salesforce.com instance that the department of 45 individuals used as their primary tool for daily tasks and customer interactions. This same instance became the primary system for over 700 users - details listed under Program Operations Manager experience (above)Managed operations of customer enrollments for 4500 B2B customers. Grew single team of 4 entry level direct reports into 10 tenured associates on 3 distinct teams operating cohesively and consistently towards common goals.Provided business analysis on membership trends and changes via daily, weekly, and monthly reports. Presented all analysis and findings to entire department including senior leadership on a weekly basis. Promoted to Program Operations Manager after developing role & capacity into more comprehensive operations and Salesforce.com responsibilities. Show less
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Total Document Solutions
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San Diego, CA
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Operations Manager
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Sep 2008 - Nov 2009
Work hand in hand with aggressive entrepreneur to unite independent pharmacies with local physicians to improve market share and more importantly, patient care services. Directly oversaw graphic design and marketing teams, as well as full production line, tele-marketers, and bookkeeping associates within business. Work hand in hand with aggressive entrepreneur to unite independent pharmacies with local physicians to improve market share and more importantly, patient care services. Directly oversaw graphic design and marketing teams, as well as full production line, tele-marketers, and bookkeeping associates within business.
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Education
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2009 -
Trailhead by Salesforce
6x Certified Admin | Double Star Ranger, Admin / Architect / Lightning Experience -
2006 - 2008
San Diego State University-California State University
Bachelor of Applied Science, Business Administration, Management and Operations -
2017 -
Trailhead by FinancialForce
Certified PSA Admin, Professional Services, Resource Management, Project Leadership
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