Experience

• • Provided support for Hostpapa Inc. and WebServe Inc. • Provided Level 2 technical support assistance to customers on: Shared hosting, Reseller hosting and VPS hosting – based on Cloud Linux with Root access, via "UBER" Helpdesk ticketing system, with their issues/cases which commonly related (but not limited) to check and review as well as to troubleshoot and solve the following: - DNS zones/records issues (A, CNAME, MX, SPF/TXT, SRV records,etc) and nameservers (using Hostpapa default nameservers, or external nameservers such as CloudFlare) - Customers' Sites access problem (blank page, errors, etc.) which mainly based on: Wordpress, Joomla, Drupal, OpenCart, Magento, etc. - Wordpress sites issues/requests (i.e: install / configure and/or migrate WP sites, perform WP CLI to search & replace site URL, to verify checksums, check error_logs, to identify which plugins are causing 500 internal server error, etc.) - Site slow issues and/or server resources/outages/high loads issues (I/O usages, Entry Process, CPU, Memory, Disk space, bandwidth, resource usage, etc.) - Emails issues (access via Webmail, setting up with POP3/IMAP on Email client software, email blocked/bounced back issue, SPAM and abused emails, etc.) - Malware scanning and removal (with Sitelock service). - Backup / Restore request (with DropMySite and R1Soft backup services). - SSL Cert installation/renewal (Let's Encyrpt / GlobalSign) & Dedicated IP assignments - cPanel and/or APACHE access and error logs on the server - email / exim logs on the server (email sending/SPAM/blocked/bounce back related issue) - all services (HTTPD, EXIM, DOVECOT, MYSQL, etc.) if they are running properly - Firewall / CSF / MOD_Security rules / CacheWall WAF, in case if customer IP got blocked - and other technical issues • Also provided support for Spanish & French customers – using Google Translate tool - both for Level 2 tickets and Level 1 tickets Show less



• - WEB HOSTING company. - Install new / rebuild existing servers and configure hardware, services, TCP/IP configuration, directories, storage, etc. in accordance with standards and project/operational requirements. - Managed Linux Server and Windows Server 2003 and 2012. - Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources. -Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Used Opsview and Check MK/OMD for monitoring all the servers. - Perform regular security monitoring to identify any possible intrusions - Spam emails - Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media. - Provide Tier III/other support as per request from various constituencies. Investigate and troubleshoot issues. - Repair and recover hardware or software failures. Coordinate and communicate with impacted constituencies. - Hyper-V(Windows) and Vsphere(Linux) Troubleshooting. - Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications as per project or operational needs. - Perform periodic performance reporting to support capacity planning. - Website & Email Troubeshooting. (cpanel and plesk). - Mysql server both linux and windows (MarianDB and MYSQL/MSSQL 2012&2014) -EMail Exchange migration from one server to another (windows exchange 2014). -Plesk migration from one server to another server. -Installing CMS - Joomla, Drupal and Wordpress and other CMS. -PHP, ASP.NET, MVC, HTML, CSS -Create, change, and delete user accounts in the Active Directory. -Back-end troubleshooting for Cpanel hosting using SSH. -Back-end troubleshooting for Plesk hosting using RDP. Show less



• Oversees installation/configuration, operation, and maintenance of systems hardware and software. - new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. - Maintaining Windows Server 2003 and CentOS. - Installed PBX and IP PBX Systems such as Tribox and Vicidial with a Linux Based System. - Installed of Hard Phone CISCO SPA502g with the integration of Vicidial System. -Developed and maintain installation and configuration procedures. -Research and recommend innovative, and where possible automated approaches for IT tasks. -Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. -Perform regular security monitoring to identify any possible intrusions. -Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media and recovery tapes or disks are created. -Create, change, and delete user accounts per request from the Email Server. -Create, change, and delete user accounts per request from the Active Directory. - Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. -Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. -Perform periodic performance reporting to support capacity planning. - Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Show less



• Oversees the installation, configuration and maintenance of networked information systems.  Install all new hardware, systems, and software for networks.  Install, configure, maintain network services, equipment and devices.  Support administration of servers and server clusters.  Manages all system back-up and restore protocol.  Plans and supports network and computing infrastructure.  Perform Troubleshooting analysis of servers, workstations and associated systems.  Monitor system performance and implementing performance tuning.  Manage user accounts, permissions, email, and anti-virus, anti-spam.  Oversee software and network security. Show less



• A member of Philippine Society of Information Technology Educator’s (PSITE) A member of defense panel for fourth year college students thesis. College Instructor for Computer Subjects o Subject Specialized: Computer programming, C++, C, JAVA programming, Visual Basic (I discussed the basic principle and wrote a simple script for a payroll system) and Web Developer using ASP.NET 2.0 (I discussed the basic principles and wrote a simple script for a simple website) Instructor of vocational courses and short programs o Computer Technician o Consumer Electronics o CAD Detailer/ Operator  Laboratory Maintenance o Computer Troubleshooting: Both Hardware and Software; Hardware troubleshooting from the internal parts of desktop computers (like motherboards, cpu, video cards, memory & peripherals devices through USB) to software troubleshooting (like – Operating System – Linux fedora, Windows XP, Windows Vista, Windows 7, Windows Server 2008, Software Application – MS Office, AutoDesk, Adobe Software & any other software applications. o Provide training to staff at the customer location. Networking o Both Wired Type (UTP Cable) and Wireless ( Netgear Wireless Router). o TCP/IP Configuration o Proxy Server o With a background of Linux mandriva o Implementation of HSRP, DHCP, DNS, FTP, TFTP, MRTG. o Implementation of OSI Model Layer. Show less