Experience

Mandarin Orchard Singapore

• Singapore
• Hospitality
• 1 - 100 Employee

• Director of Food & Beverage

  • Apr 2013 - Present

  • Ensure profitability of all F&B outlets • Marketing and promotion of all F&B facilities and offerings • Responsible for day to day smooth operations• Implement measures to reduce operations cost• Incremental revenue from merchandise sales during the festive period• Ensure the Food & Beverages service standards are in line of a 5-stars hotel offering • Meeting the F&B sales target of $30 million

• Director of Catering Sales

  • Apr 2010 - Mar 2013

  • Lead a team of 11 to ensure the budget of 16 million is achieved• Handle VIP events and service key accounts• Embark on renovation work to enhance product offering• New initiatives to create space and increase revenue• Creating a venue at Pool Garden• Converting guests’ room into F1 Hospitality Suite• Ensure the following key events are secured: - • National Day Parade Reception at Marina Bay Floating Platform• Singapore Grand Prix outside catering at the F1 Corporate Suites• Singapore Airshow outside catering

• Assistant Food Beverage Manager

  • Mar 2009 - Apr 2010

  • Ensure profitability of all F&B outlets & Catering facilities• Work closely with the Marketing Communications Department on the marketing and promotion of all F&B facilities and offerings • Responsible for day to day smooth operations of Banquet and the Food & Beverage outlets.• Organize festive events for the hotel• Ensure the Food & Beverages services met the 5-stars image of the hotel • Meeting the F&B sales target of $26 million

• Director of Catering Sales

  • Dec 2006 - Mar 2009

  • Lead a team of 12 to ensure the budget of 12 million is achieved• Handle VIP events and service key accounts• Responsible for day to day operations workflow• Ensure that sales and operations work closely to deliver services that exceed customer expectations• Organize yearly 2 wedding shows and 1 road show to increase our wedding business • Deliver the management goal of 300 weddings a year• Set procedures to ensure maximum yield of function space• Ensure set up and services is of 5-stars level• Handle related customers issues • Implement policies and procedures



The Ritz-Carlton, Millenia Singapore

• Singapore

• Associate Director of Catering

  • Mar 2006 - Dec 2006

  • Plans organizes and controls the overall activities of the Catering Department and ensures that all activities conforms to the standard set • Motivates the department’s staff and provide guidance and training to them in the performance of their duties • Handle all VIP events (Ministries, Embassies, Associations and Charities etc.) • Reviews manpower requirements to ensure that an effective sales force is maintained at all times • Develops, maintains and reviews all administrative procedures to ensure relevance and efficiency of all administrative procedures in the department



Marina Mandarin Singapore

• Singapore

• Director of Catering Sales

  • Aug 1999 - Mar 2006

  • Lead a team of 10 to ensure the yearly budget of 9 to 10 million is achieved • Handle VIP events • Service of key accounts to ensure continuous support • Call of new accounts to expand database • Ensure that sales and operations work closely to deliver services that exceed customer expectations • Organize yearly wedding shows and road shows at Takashimaya Square or Suntec City • Deliver the management goal of 300 weddings a year • Set procedures to ensure maximum yield of function space • Policy set for yield management with a booking lead time that does not affect the sales of hotel rooms due to a lack of meeting space



Raffles Marina Ltd

• Singapore

• Assistant Banquet Manager

  • Feb 1997 - Aug 1999

  • Assist the Banquet Manager to achieve the overall sales target • Plan wedding & corporate meeting packages • Active involvement in the Club’s events • Responsible for the Front Office operations • Increase the sales of the Club’s merchandise • Achieve the average room rate and occupancy of the Club’s 20 guest rooms • Assist the Banquet Manager to achieve the overall sales target • Plan wedding & corporate meeting packages • Active involvement in the Club’s events • Responsible for the Front Office operations • Increase the sales of the Club’s merchandise • Achieve the average room rate and occupancy of the Club’s 20 guest rooms



Hotel Negara Singapore

• Front Office Assistant Manager

  • Oct 1995 - Jan 1997

  • Assist the Room Division Management in the overall management of the Front Office operations • Resolve problems arising from guest complaints and attend to their requests • Conduct training for the Front Office staff • Maintain a logbook to record daily operational activities • Assist the Room Division Management in the overall management of the Front Office operations • Resolve problems arising from guest complaints and attend to their requests • Conduct training for the Front Office staff • Maintain a logbook to record daily operational activities



NTUC Sentosa Beach Resort, Singapore

• Singapore

• Operations Supervisor

  • Apr 1994 - Jul 1994

  • Supervise Front Office Operations • Set up guidelines and procedural controls • Coordinate group and hall bookings • Active involvement in the Official Opening of the Resort • Supervise Front Office Operations • Set up guidelines and procedural controls • Coordinate group and hall bookings • Active involvement in the Official Opening of the Resort



The Elizabeth Singapore

• Intern

  • Oct 1993 - Mar 1994

  Actively involved in the operations of the following departments: • Food and Beverage Dept (Banquet Sales and Operations, Room Service, Coffee House Service, Minibar Operations) • Housekeeping Dept (Linen Room Supervising, Floor Supervising, Room Cleaning) • Front Office Dept. (Reservations, Telephone, Concierge, Reception, Cashiering) Actively involved in the operations of the following departments: • Food and Beverage Dept (Banquet Sales and Operations, Room Service, Coffee House Service, Minibar Operations) • Housekeeping Dept (Linen Room Supervising, Floor Supervising, Room Cleaning) • Front Office Dept. (Reservations, Telephone, Concierge, Reception, Cashiering)



Singapore Airlines Limited

• Singapore

• Flight Steward

  • Aug 1989 - Aug 1991

  Perform duties as a Cabin Crew Perform duties as a Cabin Crew