Experience

FM Multimodal Services Sdn Bhd

• Warehousing and Storage
• 1 - 100 Employee

• Asst General Manager

  • Jul 2018 - Present

  • Revitalize company consolidation and warehouse services P&L• Providing guidance to 4 primary departments operation over 100 staffs.• Reengineer the expansion of East Malaysia Consolidation Services• Representing company in all external engagement (Assoc. and Regulatory)• Leading MR for company ISO certification, developing pipeline team lead• Primary engagement contact for Company Key Customer• Managing sustainable cost, mentoring manager in vendor management.• Project lead for group IT enhancement program• Leading management team in crisis management. Show less

• Sr Manager

  • Jun 2016 - Jun 2018

  • Leading operation in East Malaysia Consolidation Services• Identify and Initiating improvement plan on warehouse operation• Developing middle management in all aspect of operation• Providing guidance in liner management in freight services• Providing support and developing International freight services



APL-NOL (Malaysia) Sdn Bhd

• Customer Support Manager

  • May 2014 - May 2016

  • Responsible for Malaysia/Brunei Customer Support Transformation Program• Collaborate with Sales via Commercial Focus and process re-alignment. • Participating and enhance commercial value with join call and presentation.• Elevate Customer Service value via migrating of service to shared center • Enhance customer consultation service by providing inhouse training.• Spear heading process improvement & automation to increase productivity.• Regional Change Agent for SEA countries under REMODAL program.• Cost reduction program via automation in all aspect of operation.• Company external representative for custom, regulatory and compliance. Show less

• Branch Manager - Penang, East Malaysia

  • Jul 2012 - Apr 2014

  • Sets branch direction, cultivating team's creativity & instill innovation• Setting up new agency, formulate & heading East Malaysia market.• Managing 35Mil Sales Rev Plan. Key contact for global accounts. • Improve reefer equipment balance by penetrating seafood market.• Member of Malaysia National Management Decision Making Team.• Initiated vendor engagement, achieve over usd100K of wharf side saving• Annual cost containment program (Drayage and storage, free days)• Improved network equipment flow through innovative pursue with stakeholder• Leading change in detention collection process which emulated nationwide.• Leading work life balance culture via weekly staff recreation activities. Show less

• Customer Service Manager

  • Jun 2010 - Jun 2012

  • Managing all 3 customer engagement centers for Malaysia. • Execute staff recruitment, development, managing departmental G&A.• Managing regulatory compliance in both international and domestic process.• Implemented 3 new processes (Cashless Counter, EDI BL Print and CORREOR)• Increase CS productivity by 30% enabling overhead reduction by 5%.• Consolidated EDI processes, spear head SAP-CRM implementation.• Liaison party for regulatory and shipping association related matter Show less

• Trade Manager

  • Jan 2009 - May 2010

  Europe and Intra Asia 2009-2010• Accountable for Europe and Intra Asia trade with new Port Klang direct calls. • Company representative for regulatory engagement (MYCC, MICCI)• Execute sales budgeting, planning. Mentoring sales professional.• Reporting to MD for national market optimization focus & planning.• Establish space allocation system for better space optimization.

• Trade Manager

  • Jan 2003 - Dec 2008

  • Accountable for Malaysia Trans Pacific trade and area performance.• Set new height for no of contract signed, breaking new contracts.• Execute sales budgeting, planning. Managing, mentoring sales professional.• Lead user for system implementation, including SIEBEL, CP, DP, SAP-CRM.



NEPLINE BERHAD

• Sales Team Lead cum Manager

  • 1995 - 2003

  Sales Manager – Penang 1998-2003 • Accountable overall Penang branch sales performance with 3 direct report. • Expanded Trans Pac Market, achieved highest contract MQC for Malaysia. • Leading Sales process changes through the APL and NOL merger. Sales Executive – Ipoh, Penang 1995-1997 • Look after Penang inbound and Trans Pac trade coordinator • Execute branch trade budget. Coordinator for ANERA conference. • Key liaison for corporate account PEN Group, Ansell, Philips etc Ipoh Branch Executive 1993-1994 • Accountable for Ipoh branch sales, customer service & operation matters • Initiated branch performance reporting and monitoring using lotus 123. Show less