Data Cleansing Associate

• Dec 2022 - Present

Sales Operations Specialist III

• Mar 2021 - Dec 2022

- Work with the entire division to manage projects and campaigns in a time sensitive, fast-paced environment- Ensure quality collection, entry, and updates of lead/contact/company data in the CRM (Salesforce) system- Conduct outbound calls tied to marketing strategies and customer retention advocacies- Migrate and execute all opportunity creation in Salesforce ensuring proper forecasting of customer orders and revenue in SalesForce.- Ensure Task Assignment creation for Account Owners related to Renewals and Customer Retention- Facilitate consolidation and analysis of account records both in Salesforce and Unity Application- Works with data integrity of account records in the Unity application- Manage data for new and prospective customers within CRM (Salesforce), ensuring all communications are logged, information is accurate, and documents are attached.- Perform to established key performance metrics, including personal and team goals to contribute to and execute a strategy for Organization- Confirm accurate order request details for order processing of Add on products- Continuously work with internal customers to propose process updates to get more add on order businesses to maximize pipeline and revenue- Conduct audits ensuring quality of data management projects, data integrity and outbound campaigns- Prepare report for business managers to show progress and transparency of projects- Coach, mentor, and counsel peers to be motivated to perform exceptionally- Build monthly business reports for stakeholders to review LOBs highlights, lowlights and discuss action plans for AFIs- Prepares training materials and conduct targeted training sessions to representatives Show less

Lead Generation Representative II

• Mar 2018 - Mar 2021

Primary responsibilities:- Conducting different kinds of outbound call and email campaigns for our customers.- Handling research and call campaigns- Providing campaign status and results directly to customers- Helping customers in data clean up

Demand Generation Specialist I, Sales Operations

• Aug 2015 - Mar 2018

The task is to conduct different kinds of outbound call and email campaigns.

Customer Service Representative

• Sep 2012 - Jan 2015

Primary task is to answer inbound calls from our customers and help them with their concerns. Responsibilities: - Credit report analysis - Assisting consumers about credit report disputes - Answer product inquiries - Provide assistance in operating and navigating purchased products - Activating the products purchased - Placing orders for our customers. Primary task is to answer inbound calls from our customers and help them with their concerns. Responsibilities: - Credit report analysis - Assisting consumers about credit report disputes - Answer product inquiries - Provide assistance in operating and navigating purchased products - Activating the products purchased - Placing orders for our customers.