Experience

Capitol Gravure Cylinder Sdn Bhd

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Master Scheduler

  • Nov 2019 - Present

  Areas of Responsibility: - - Scheduling factory production work of flow - Communicating and advising customer service on the expected job complete - Providing daily production report to higher management - Arranging staff for overtime - Liaising with another factory on sending tentative date for raw material - Cooperating with QC/QA department on how to improve production work flow - Communicating with shipping department on scheduling for completed product delivery to customer - Follow up closely with production to ensure work progress within timeline given Learning Points: - Handling of factory production and people management - Able to provide sort of report needed by management - Communicating with multiple PIC to ensure the operation went smoothly



PappaRich Group

• Malaysia
• Food and Beverage Services
• 1 - 100 Employee

• Senior E-Commerce Executive

  • Aug 2018 - Oct 2019

  • advertise on online platform to get new rider • front point of contact with customer • communicating with outlet on customer request and any issue with the customer order • providing monthly report on outlet & rider performance • scheduling rider daily & monthly attendance • provide the rider & delivery cost to management • recruit rider & train them on the delivery SOP & apps • disciplining/training the riders on their tidiness & work attitude • handle the rider salary calculation & distributing it • coordinating order to distribute to rider • communicating with our 3PL on delivery issue and their rider Learning Points:  Handling of logistics coordination and people management  Able to provide sort of report needed by management  Communicating with few PIC and ensure the operation went smoothly



honestbee

• Singapore
• Technology, Information and Internet
• 100 - 200 Employee

• Operation Hub Leader

  • Jan 2017 - Aug 2018

  Grocery • setting up store on back-end system for new merchant • arranging a delivery test for merchant wish to onboard • source and supply rider and shopper for operation • communicating with merchant if any inquiry or issue arise • helping with shopping & delivery if needed to • making sure the delivery & shopping is done within SLA • train rider & shopper on using the app • scheduling the Work for Management (WFM) for rider and shopper Food • arranging a delivery test for merchant wish to onboard • recruit rider & train them on the delivery SOP & apps • disciplining/training the riders on their tidiness & work attitude • handle the food rider salary calculation & distributing it • coordinating order to distribute to rider • come up with payment scheme & pay-out bonus for the rider • to ensure all rider up to par upon delivery • making sure the SLA & KPI within HQ target Procurement • order electronic devices (laptop, tablet, handphone & etc) for the staff use • handle the device order to handover for food & grocery merchant • liase with HQ on software installation (Office 365) • in charge communicating with supplier on custom made delivery bag (food & grocery) also on raincoat and t-shirts • handle on ordering the item if low stock • stock count on the procurement item weekly • keeping and maintaining the list of devices given to who Learning Points:  Handling of logistics coordination and people management  Dealing with external customers, stakeholders and merchants  Improving on people and communication skills  Learning and developing skills on back end system set up  Working with new apps and devices  Training riders



The Lorry Online Sdn Bhd

• Puchong, Selangor

• Senior Customer Service Executive

  • Nov 2015 - Dec 2016

   Handling few account clients such as Lazada Malaysia, Mapletree Shah Alam Logistic and Mudah.my  Assisting and resolving customer issue received via calls.  Liaising with customer/client with the status of delivery.  Sending daily update to client on the delivery status.  Sorting and set priority for an urgent delivery  Sorting and arrange the return of Delivery Order to the customer  Making outbound calls when necessary to resolve urgent cases instead of emailing.  Handling the warehousing stock inbound and outbound



Lazada

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service

  • Sep 2014 - Oct 2015

   Handling few account clients such as Lazada Malaysia, Mapletree Shah Alam Logistic and Mudah.my  Assisting and resolving customer issue received via calls.  Liaising with customer/client with the status of delivery.  Sending daily update to client on the delivery status.  Sorting and set priority for an urgent delivery  Sorting and arrange the return of Delivery Order to the customer  Making outbound calls when necessary to resolve urgent cases instead of emailing.  Handling the warehousing stock inbound and outbound