Benedetta Sole

Manager Brand Performance Support EMEA at Hilton Corporate or LLC
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • Italiano Native or bilingual proficiency
  • English Professional working proficiency
  • Spanish Full professional proficiency
  • French Elementary proficiency
Skills

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5.0

/5.0
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Csilla Szeles

Benedetta was taking care of communication with guests for my events. She was very thorough and personable, her regular communication has made the process very smooth. She is very attentive and consistent in delivering high quality work, would certainly recommend her as a customer service expert.

Jim Pettinato

I travel extensively and have stayed at some upscale and exclusive hotels over the years, but Benedetta provides hands down absolutely the finest service I have ever received at check in.

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Credentials

  • Cerificate of Completion: International Program
    Walt Disney World
    Jul, 2015
    - Nov, 2024
  • ECDL- European Computer Driving Licence
    ECDL Foundation
    Feb, 2014
    - Nov, 2024
  • Europass Mobility- LLP Leonardo da Vinci
    European Commission
    Jan, 2014
    - Nov, 2024
  • Participant at 6th World Urban Forum, Naples (IT)
    UN-Habitat (United Nations Human Settlements Programme)
    Sep, 2012
    - Nov, 2024
  • BULATS- Business Language Testing Service B2/3
    University of Cambridge
    Oct, 2010
    - Nov, 2024
  • DELE- Diplomas de Español como Lengua Extranjera Nivel Intermedio
    Instituto Cervantes
    Aug, 2008
    - Nov, 2024
  • Integrated Skills in English ISE II- B2
    Trinity College London
    May, 2007
    - Nov, 2024
  • DELF- Diplome d'études en langue francaise B1
    Ministère chargé de l'Éducation nationale
    Mar, 2007
    - Nov, 2024
  • Inbound Methodology
    HubSpot Academy
    Nov, 2020
    - Nov, 2024

Experience

  • Hilton Corporate or LLC
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Manager Brand Performance Support EMEA
      • Oct 2022 - Present

    • Interim Manager Brand Performance Support EMEA
      • Feb 2022 - Oct 2022

    • Executive Brand Perfomance Support EMEA
      • Sep 2021 - Feb 2022

  • World Adventure Group
    • United Kingdom
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Customer Service Manager
      • Nov 2020 - Sep 2021

  • Hilton Hotels & Resorts
    • United States
    • Hospitality
    • 700 & Above Employee
    • Assistant Front Office Manager
      • Mar 2019 - Nov 2020

    • Assistant Night Manager
      • Apr 2018 - Feb 2019

    • Front Office Supervisor
      • Feb 2017 - Mar 2018

    • Front Office Assistant
      • May 2016 - Jan 2017

  • Patina Restaurant Group
    • Restaurants
    • 400 - 500 Employee
    • GSM - Guest Satisfaction Manager
      • Jul 2014 - Jul 2015

      • Taking care of the guests to ensure their satisfaction• Dealing with guests complains• Helping the floor staff when needed

    • Front Desk Hostess
      • Jul 2014 - Sep 2014

      • Greetings and welcoming the guests• Guests check-in • Booking management• Phone assistance

  • Walt Disney World
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Restaurant Server
      • Jul 2014 - Jul 2015

      As part of an International Cultural Exchange program, I needed to represent and communicate the Italian culture to the guests, through a friendly approach and enjoyable conversations about my country and myself as Italian Ambassador but, at the same time, delivering an high quality customer service experience. As part of an International Cultural Exchange program, I needed to represent and communicate the Italian culture to the guests, through a friendly approach and enjoyable conversations about my country and myself as Italian Ambassador but, at the same time, delivering an high quality customer service experience.

  • LLP- Leonardo da Vinci - Sevilla
    • Sevilla, Spain
    • Front Desk Receptionist
      • Oct 2013 - Jan 2014

      • greetings and welcoming the guests • guests check-in/out • managing reservations • processing payments • tourism information • phone assistance • greetings and welcoming the guests • guests check-in/out • managing reservations • processing payments • tourism information • phone assistance

Education

  • Università degli Studi di Napoli 'Federico II'
    Master's degree, Tourism Management
    2012 - 2016
  • Leeds Beckett University
    ERASMUS Program, from January to June 2013
    2013 - 2013
  • Università degli Studi di Napoli 'Federico II'
    Bachelor's degree, Tourism Management
    2009 - 2012
  • High School 'VIII Istituto Magistrale'
    Foreign Languages, Foreign Languages
    2004 - 2009

Community

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