Benedetta Girelli
Account Manager Italy Central at Bookiply (part of the Holidu Group)- Claim this Profile
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English Full professional proficiency
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Italian Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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Les Fondamentaux de la Négociation
ESSEC Business SchoolDec, 2020- Oct, 2024 -
Key Account Management
LinkedInNov, 2020- Oct, 2024 -
Introduction to tourism - Industry Management
World Tourism Organization (UNWTO)Dec, 2019- Oct, 2024 -
European Computer Driving License
ECDL / ICDL Certification -
IELTS
IELTS BRITISHCOUNCIL
Experience
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Bookiply (part of the Holidu Group)
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Germany
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Internet Publishing
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200 - 300 Employee
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Account Manager Italy Central
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Oct 2021 - Present
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Homerez
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France
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Real Estate
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1 - 100 Employee
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Account Manager
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Feb 2020 - Oct 2021
- Managing the Italian portfolio with more than a thousand properties- Building and maintaining strong, long-lasting customer relationships- Doing actions of upselling and cross-selling to increase the portfolio revenue- Identifying new business opportunities among existing clients - Doing analysis, focusing on pricing, availability and quality of ads of all the properties in the Italian portfolio
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Account Executive
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Oct 2019 - Feb 2020
- Prospecting for international markets, especially with focus on the Italian market - Developing the Italian market searching for high potential properties - Converting new leads to new clients, negotiating the terms of the contract
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Evaneos
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France
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Travel Arrangements
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100 - 200 Employee
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Junior E-merchandising & Online offer Manager
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Apr 2019 - Oct 2019
- Assisting with the identification of new potential tours to complete and optimize the offer portfolio across Evaneos's key travel destinations - Creating and optimizing written contents for the website - Doing trend analysis and benchmarks on our main destinations - Analysing of performances in terms of conversations and rates of the displayed online offer - Assisting with the identification of new potential tours to complete and optimize the offer portfolio across Evaneos's key travel destinations - Creating and optimizing written contents for the website - Doing trend analysis and benchmarks on our main destinations - Analysing of performances in terms of conversations and rates of the displayed online offer
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Easia Travel
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Vietnam
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Leisure, Travel & Tourism
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100 - 200 Employee
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Junior Quality & Marketing Manager
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Jun 2018 - Dec 2018
- Coordinating with the marketing team for all related matters (website, factsheets, B2B content, supporting documents) - Managing customer relationships and analyze feedback of clients to improve performance of the company - Analyzing the portfolio of the company and find new opportunities in line with the italian market. - Collaborating closely with operation team to deal with issue on spot - Coordinating with the marketing team for all related matters (website, factsheets, B2B content, supporting documents) - Managing customer relationships and analyze feedback of clients to improve performance of the company - Analyzing the portfolio of the company and find new opportunities in line with the italian market. - Collaborating closely with operation team to deal with issue on spot
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Accor
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France
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Hospitality
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700 & Above Employee
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Guest Relations Executive
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Jun 2017 - Aug 2017
- Planning and coordination of promotional activities - Contributing to the development of customer satisfaction programs - Responding to guests needs and anticipating their unstated ones - Handling guest complaints and concerns in an efficient and timely manner - Planning and coordination of promotional activities - Contributing to the development of customer satisfaction programs - Responding to guests needs and anticipating their unstated ones - Handling guest complaints and concerns in an efficient and timely manner
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Education
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24ORE Business School
Executive Master -
IULM University
Bachelor's degree