Account Manager Italy Central

• Oct 2021 - Present

Account Manager

• Feb 2020 - Oct 2021

- Managing the Italian portfolio with more than a thousand properties- Building and maintaining strong, long-lasting customer relationships- Doing actions of upselling and cross-selling to increase the portfolio revenue- Identifying new business opportunities among existing clients - Doing analysis, focusing on pricing, availability and quality of ads of all the properties in the Italian portfolio

Account Executive

• Oct 2019 - Feb 2020

- Prospecting for international markets, especially with focus on the Italian market - Developing the Italian market searching for high potential properties - Converting new leads to new clients, negotiating the terms of the contract

Junior E-merchandising & Online offer Manager

• Apr 2019 - Oct 2019

- Assisting with the identification of new potential tours to complete and optimize the offer portfolio across Evaneos's key travel destinations - Creating and optimizing written contents for the website - Doing trend analysis and benchmarks on our main destinations - Analysing of performances in terms of conversations and rates of the displayed online offer - Assisting with the identification of new potential tours to complete and optimize the offer portfolio across Evaneos's key travel destinations - Creating and optimizing written contents for the website - Doing trend analysis and benchmarks on our main destinations - Analysing of performances in terms of conversations and rates of the displayed online offer

Junior Quality & Marketing Manager

• Jun 2018 - Dec 2018

- Coordinating with the marketing team for all related matters (website, factsheets, B2B content, supporting documents) - Managing customer relationships and analyze feedback of clients to improve performance of the company - Analyzing the portfolio of the company and find new opportunities in line with the italian market. - Collaborating closely with operation team to deal with issue on spot - Coordinating with the marketing team for all related matters (website, factsheets, B2B content, supporting documents) - Managing customer relationships and analyze feedback of clients to improve performance of the company - Analyzing the portfolio of the company and find new opportunities in line with the italian market. - Collaborating closely with operation team to deal with issue on spot

Guest Relations Executive

• Jun 2017 - Aug 2017

- Planning and coordination of promotional activities - Contributing to the development of customer satisfaction programs - Responding to guests needs and anticipating their unstated ones - Handling guest complaints and concerns in an efficient and timely manner - Planning and coordination of promotional activities - Contributing to the development of customer satisfaction programs - Responding to guests needs and anticipating their unstated ones - Handling guest complaints and concerns in an efficient and timely manner